Biizhub C652ds Drawer #4 wont lift

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  • acsolutions
    Senior Tech

    500+ Posts
    • Jun 2010
    • 519

    #1

    [Misc] Biizhub C652ds Drawer #4 wont lift

    I replaced Lift motor, drawer with feed head and paper feed control board, still wont lift! I pulled the lift motor and a drawer/feed head from a black and white BH652 and the control board from a BH c552. I'm just wondering if any of these have compatibility issues? thanks
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5844

    #2
    Re: Biizhub C652ds Drawer #4 wont lift

    did you do a trouble reset?
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • acsolutions
      Senior Tech

      500+ Posts
      • Jun 2010
      • 519

      #3
      Re: Biizhub C652ds Drawer #4 wont lift

      Originally posted by Synthohol
      did you do a trouble reset?
      Yes, I think that was the first thing I did.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 23009

        #4
        Re: Biizhub C652ds Drawer #4 wont lift

        I can't remember what model it was ... but a few weeks ago I had a machine that would not respond at all to the tray being inserted. It turned out that one of the photointerrupters was bad. I think it was the pickup tire height sensor. The machine thought the lift deck was already up, so it never lifted. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 8167

          #5
          Re: Biizhub C652ds Drawer #4 wont lift

          I had this exact issure on a C452 replacing the MFP board was the fix (after replacement you need to flash fw)

          I believe this board is model specific, check p/n if you do need to replace it.
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk

          Comment

          • acsolutions
            Senior Tech

            500+ Posts
            • Jun 2010
            • 519

            #6
            Re: Biizhub C652ds Drawer #4 wont lift

            Originally posted by blackcat4866
            I can't remember what model it was ... but a few weeks ago I had a machine that would not respond at all to the tray being inserted. It turned out that one of the photointerrupters was bad. I think it was the pickup tire height sensor. The machine thought the lift deck was already up, so it never lifted. =^..^=
            Yeah, thats why I replaced the whole feed head and drawer. thanks

            Comment

            • acsolutions
              Senior Tech

              500+ Posts
              • Jun 2010
              • 519

              #7
              Re: Biizhub C652ds Drawer #4 wont lift

              Originally posted by copier tech
              I had this exact issure on a C452 replacing the MFP board was the fix (after replacement you need to flash fw)

              I believe this board is model specific, check p/n if you do need to replace it.
              really, the MFP board, not the print controller?

              Comment

              • copier tech
                Field Supervisor

                5,000+ Posts
                • Jan 2014
                • 8167

                #8
                Re: Biizhub C652ds Drawer #4 wont lift

                Originally posted by acsolutions
                really, the MFP board, not the print controller?

                Yes, sorry the correct description is PRCB (printer controller)

                Part number A0P0H00200

                *This post reminded me I have a new unused PRCB if its of any use, i've just listed it for sale.*
                Let us eat, drink, and be merry, because tomorrow we may die!

                For all your firmware & service manual needs please visit us at:

                www.copierfirmware.co.uk - www.printerfirmware.co.uk

                Comment

                • EarthKmTech
                  Step aside, noob

                  1,000+ Posts
                  • May 2009
                  • 2139

                  #9
                  Re: Biizhub C652ds Drawer #4 wont lift

                  are you 100% certain there is not paper mashed into the socket at the rear of the machine that interfaces with the tray? I've had this before and not seen it immediately.

                  The machine detects tray 3 and 4 insertion by loopback in the tray harnesses, make sure it is seeing the tray being inserted.

                  Comment

                  • tech51
                    Senior Tech

                    500+ Posts
                    • Jan 2009
                    • 846

                    #10
                    Re: Biizhub C652ds Drawer #4 wont lift

                    Originally posted by EarthKmTech
                    are you 100% certain there is not paper mashed into the socket at the rear of the machine that interfaces with the tray? I've had this before and not seen it immediately.

                    The machine detects tray 3 and 4 insertion by loopback in the tray harnesses, make sure it is seeing the tray being inserted.
                    And it can be a tiny piece of paper as well. Once drove 70 miles to remove a 2x6mm piece out of the machine side socket. Previous tech didn't see it😀

                    Comment

                    • acsolutions
                      Senior Tech

                      500+ Posts
                      • Jun 2010
                      • 519

                      #11
                      Re: Biizhub C652ds Drawer #4 wont lift

                      The motor I used from a c550 didnt work on the C652! Thanks for all you suggestions!

                      Comment

                      • EarthKmTech
                        Step aside, noob

                        1,000+ Posts
                        • May 2009
                        • 2139

                        #12
                        Re: Biizhub C652ds Drawer #4 wont lift

                        Originally posted by tech51
                        And it can be a tiny piece of paper as well. Once drove 70 miles to remove a 2x6mm piece out of the machine side socket. Previous tech didn't see it😀
                        I did that exact job today.

                        Most undignifying lying flat on your stomach reaching in when you're as fat as i am.

                        Comment

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