bizhub 287 with a c-d011

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  • brent
    Service Manager

    Site Contributor
    1,000+ Posts
    • Nov 2008
    • 1214
    #1

    bizhub 287 with a c-d011

    any thoughts on this code? I am an authorized Konica Minolta dealer
    and I for some reason cant find on the website how to access the manuals again.
    I am an idiot.. lol any thoughts on this code while I try to get it to come up?

    thanks
    brent
    Tags: None
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5846
      #2
      Re: bizhub 287 with a c-d011

      you need recovery FW for SATA ill bet.
      if you can boot into safe/service mode on the copier check the FW ver for sata (3rd page i think)
      if ver 3 then thats the problem. should be ver 4
      there are bulletins on the SSD KB if you have access.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • Woxner
          Senior Tech

          500+ Posts
          • Jul 2011
          • 850
          #3
          Re: bizhub 287 with a c-d011

          manuals are under my workspace on the right in the screen

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 23009
              #4
              Re: bizhub 287 with a c-d011

              If there's no SATA firmware level listed, then the recovery firmware will also help. It may take a few tries.

              C-D011 on bizhub C368.JPG

              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • mikez
                  Technician

                  Site Contributor
                  • Oct 2012
                  • 30
                  #5
                  Re: bizhub 287 with a c-d011

                  I told Brent to replace the Hard drive and it fixed the issue. Not sure why other people were talking about firmware recovery. Straight from the book it says hdd issue for the code C-D011

                    Comment

                    • Woxner
                      Senior Tech

                      500+ Posts
                      • Jul 2011
                      • 850
                      #6
                      Re: bizhub 287 with a c-d011

                      Yeah but there was a bulletin that said all you need is to update the sata firmware. No need to replace drive. Your problem may come back

                        Comment

                        • mikez
                          Technician

                          Site Contributor
                          • Oct 2012
                          • 30
                          #7
                          Re: bizhub 287 with a c-d011

                          Originally posted by Woxner
                          Yeah but there was a bulletin that said all you need is to update the sata firmware. No need to replace drive. Your problem may come back
                          I didn't see any bulletins on the bizhub 287 at the time. I just found the one you were taking about after reading your reply it's under the c308 series. Hopefully it doesn't affect the 287 series.

                          Thanks for your reply.

                            Comment

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