Scan to print Konica Minolta bizhub C284 using gmail business

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  • printerpurgatory
    Technician
    • Jan 2018
    • 23
    #1

    Scan to print Konica Minolta bizhub C284 using gmail business

    [EDIT] Sorry about the title, it's obviously wrong I meant to put scan to email but my brain is so scrambled with this issue, I'm really not a printer/scanner guy, lol. Any help would be really nice.

    Hello,

    I'm trying to get the scan to email function to work on my Konica Minolta bizhub C284 I've tried with and without authentication. If anyone can help that would be great. I've been trying to post this question but haven't been able to see my posts afterwards so I'll wait until I get a response to start posting settings and such. We are using google business so I've tried with authentication off and with "less secure apps enabled". Can someone that's got this working help me?


    Thanks
    Jeff
    Last edited by printerpurgatory; 01-10-2018, 10:48 PM.
    Tags: authentication, c284, konica, minolta, scan
    • printerpurgatory
      Technician
      • Jan 2018
      • 23
      #2
      Re: Scan to print Konica Minolta bizhub C284 using gmail business

      Here are my settings, and I have the device email and admin email both set to the email account below and "allow less secure apps" enabled on that email account. Thanks in advance



      E-mail TX (SMTP)


      E-mail TX Setting
      Scan to E-mail ON OFF
      E-mail Notification ON OFF
      Total Counter Notification ON OFF
      SMTP Server Address Please check to enter host name.
      Use SSL/TLS OFF SMTP over SSL Start TLS
      Port Number (1-65535)
      Port No.(SSL) (1-65535)
      Certificate Verification Level Settings
      Validity Period Confirm Do Not Confirm
      CN Confirm Do Not Confirm
      Key Usage Confirm Do Not Confirm
      Chain Confirm Do Not Confirm
      Expiration Date Confirmation Confirm Do Not Confirm
      Connection Timeout 30 60 90 120 150 180 210 240 270 300sec.
      Max Mail Size Limit No Limit
      Server Capacity Mbyte(1-100)
      Admin. E-mail Address printer@domain.com
      Device Mail Address printer@domain.com
      Authentication Setting
      POP before SMTP ON OFF
      POP before SMTP Time sec. (0-60)
      SMTP Authentication
      SMTP Authentication Method
      Kerberos ON OFF
      NTLMv1 ON OFF
      Digest-MD5 ON OFF
      CRAM-MD5 ON OFF
      LOGIN ON OFF
      PLAIN ON OFF
      User ID printer@domain.com
      Password is changed. (Password is currently set.)
      Password
      Domain Name
      Binary Division

        Comment

        • printerpurgatory
          Technician
          • Jan 2018
          • 23
          #3
          Re: Scan to print Konica Minolta bizhub C284 using gmail business

          I found this researching the issue Gmail Scan Update for bizhub C284 | Transport Layer Security | Booting which says that I may need an updated firmware for the c284 to work with gmail but I'm not sure which firmware version I have and either way I would need a tech that has access to the firmware to install from what I've read. Any suggestions on which one of these lines tells which firmware I have?




          ROM Version

          MFP Card Version A1610Y0-F000-GB0-K8(00)
          MFP Controller BOOT Program A2X00Y0-1E00-G00-01(00)
          MFP Controller Linux Base Linux-2.6.26.8-rt16
          MFP Controller Kernel Program A2X00Y0-1C00-G00-66
          MFP Controller SubSet A1610Y0-1F00-GA0-K5(00)
          MFP Controller A1610Y0-0100-GB0-K8(00)
          Operation Panel Message Data A5C10Y0-8100-G00-K8
          Fax Board Controller1
          Fax Board Controller2
          Fax Board Controller3
          Fax Board Controller4
          Scanner A2XK0Y0-0023-G00-10
          Printer A1610Y0-0050-G10-32
          ADF A3CE0Y0-0024-G00-10
          Finisher A3EP0Y0-0071-G10-03
          RU
          ZU
          Panel CPU A1610Y0-8900-G62-00
          DSC1
          DSC2
          Loadable Device Driver1
          Loadable Device Driver2
          SD
          Voice Data
          Movie Data A2XK0Y0-C000-G00-30
          Dictionary Data
          OCR Library
          Panel Sound Data
          MFP Controller Thread Image Parameter
          MFP Controller PIC Image Parameter
          MFP Controller System A1610Y0-1000-GB0-K8(00)
          MFP Controller Print Controller A1610Y0-3000-G01-46
          MFP Controller Print Controller Font A1610Y0-3F00-G01-40
          MFP Controller Print Controller Demo Page A2XK0Y0-3E00-G00-81
          MFP Controller MIO A2XK0Y0-5000-G00-S4(00)
          MFP Controller PIC A2XK0Y0-8200-G00-11

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5793
              #4
              Re: Scan to print Konica Minolta bizhub C284 using gmail business

              pretty much any non "e" 4 series machine will not work on gmail without changing bit switches and installing 2 sets of special firmware. (which can cause other issues)
              the non e machines are no longer supported by KM so they should upgrade. use this scenario to encourage upgrading.
              office365 and gmail enhanced their security and no longer will accept traffic from devices that are not in compliance.
              most businesses have an ISP, why not use their email info like comcast or verizon or roadrunner etc...
              cant afford to upgrade? scan to SMB and email it from your PC/MAC

              P.S. you have K8 firmware
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • printerpurgatory
                  Technician
                  • Jan 2018
                  • 23
                  #5
                  Re: Scan to print Konica Minolta bizhub C284 using gmail business

                  Thanks for the reply! I think the scan to SMB sounds like the safest bet. Do you think you can help me get that setup or point me to a how-to, I actually started configuring that earlier today but the how-to that I was following had a slightly different web interface, and instead of searching for another how-to example that matched my web interface I started trying to track down the scan to email issue again. Either way I will work on this tomorrow. It's nice to have a clear answer as to whether or not the scan to email will work on my model. Thanks again, I really appreciate it.

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5793
                      #6
                      Re: Scan to print Konica Minolta bizhub C284 using gmail business

                      check your PMs.
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                        Comment

                        • printerpurgatory
                          Technician
                          • Jan 2018
                          • 23
                          #7
                          Re: Scan to print Konica Minolta bizhub C284 using gmail business

                          I can't seem to get this to work either!! I'm following everything that SMB_setup_guide.pdf tells me to do. I can access the share with the user that I created specifically for the printer. I'm on a domain and have entered in that information. I've changed around the NTLM version from 1 to 2 and with 1/2 setting. Is there any other settings that I should be messing with other than the ones below? Thanks in advance. Also, right now we're just using a USB drive to get our scans, atleast that works



                          Client Setting

                          SMB TX Setting ON OFF
                          SMB Authentication Setting NTLM v1 NTLM v2 NTLM v1/v2 Kerberos Kerberos/NTLM v1/v2
                          Default Domain Name DOMAIN
                          SMB User Credential Setting ON OFF
                          Edit SMB User Credentials Allow Restrict
                          User Authentication(NTLM) ON OFF
                          DFS Setting Enable Disable




                          Address Book (SMB)

                          No.
                          Use opening number
                          Direct Input
                          Name
                          Sort Character
                          Index
                          Specify a keyword for address search and display by registered name.
                          ABC DEF GHI JKL MNO PQRS TUV WXYZ etc
                          Main

                          Destination Information

                          Host Address Please check to enter host name.
                          192.168.11.100
                          File Path scans
                          User ID printer
                          Password is changed. (Password is currently set.)
                          Password

                            Comment

                            • Copier Addict
                              Aging Tech

                              Site Contributor
                              10,000+ Posts
                              • Jul 2013
                              • 14480
                              #8
                              Re: Scan to print Konica Minolta bizhub C284 using gmail business

                              Originally posted by printerpurgatory
                              I can't seem to get this to work either!! I'm following everything that SMB_setup_guide.pdf tells me to do. I can access the share with the user that I created specifically for the printer. I'm on a domain and have entered in that information. I've changed around the NTLM version from 1 to 2 and with 1/2 setting. Is there any other settings that I should be messing with other than the ones below? Thanks in advance. Also, right now we're just using a USB drive to get our scans, atleast that works



                              Client Setting

                              SMB TX Setting ON OFF
                              SMB Authentication Setting NTLM v1 NTLM v2 NTLM v1/v2 Kerberos Kerberos/NTLM v1/v2
                              Default Domain Name DOMAIN
                              SMB User Credential Setting ON OFF
                              Edit SMB User Credentials Allow Restrict
                              User Authentication(NTLM) ON OFF
                              DFS Setting Enable Disable




                              Address Book (SMB)

                              No.
                              Use opening number
                              Direct Input
                              Name
                              Sort Character
                              Index
                              Specify a keyword for address search and display by registered name.
                              ABC DEF GHI JKL MNO PQRS TUV WXYZ etc
                              Main

                              Destination Information

                              Host Address Please check to enter host name.
                              192.168.11.100
                              File Path scans
                              User ID printer
                              Password is changed. (Password is currently set.)
                              Password
                              Make sure your computer network location is either Work or Private. Also make sure password protected sharing is off. If you are using Win10 these two settings will get changed occasionally by OS updates.

                                Comment

                                • printerpurgatory
                                  Technician
                                  • Jan 2018
                                  • 23
                                  #9
                                  Re: Scan to print Konica Minolta bizhub C284 using gmail business

                                  Thanks for the reply. The share is on a Synology NAS so and don't think those settings are going to apply but of course I could be wrong. Any other suggestions anyone?

                                    Comment

                                    • printerpurgatory
                                      Technician
                                      • Jan 2018
                                      • 23
                                      #10
                                      Re: Scan to print Konica Minolta bizhub C284 using gmail business

                                      So I got the scan to SMB to work!!!!!!! I thiiiiiink it was the "Direct Hosting Setting" but I could be wrong as I've been changing so many settings on the device, I feel like I bruteforced it. Well, just wanted to update everyone and not leave you guys hanging/s

                                      Thanks for the help!! I'll be back once this stops working and I'm once again in printer purgatory

                                        Comment

                                        • copier tech
                                          Field Supervisor

                                          5,000+ Posts
                                          • Jan 2014
                                          • 8131
                                          #11
                                          Re: Scan to print Konica Minolta bizhub C284 using gmail business

                                          Yes there is a 'version up' firmware release for the non e Bizhubs this enables the e series features including gmail support
                                          Let us eat, drink, and be merry, because tomorrow we may die!

                                          For all your firmware & service manual needs please visit us at:

                                          www.copierfirmware.co.uk - www.printerfirmware.co.uk
                                          ​

                                            Comment

                                            • printerpurgatory
                                              Technician
                                              • Jan 2018
                                              • 23
                                              #12
                                              Re: Scan to print Konica Minolta bizhub C284 using gmail business

                                              Yeah, read that there is supposedly 2 firmware updates that need to be done then some bit registry changes for that functionality to be enabled. If you or anyone else could send me these firmware upgrades that would be awesome, ya know, just in case I feel like playing with my printer more.

                                                Comment

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