C203 Lost network

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  • mrfuser
    Service Manager

    Site Contributor
    1,000+ Posts
    • May 2007
    • 1586

    C203 Lost network

  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: C203 Lost network

    reload firmware time

    Comment

    • mrfuser
      Service Manager

      Site Contributor
      1,000+ Posts
      • May 2007
      • 1586

      #3

      Comment

      • copyman
        Owner / Technician

        Site Contributor
        2,500+ Posts
        • Sep 2005
        • 4215

        #4
        Re: C203 Lost network

        Sounds like that should be the fix. If you end up needing the MFP pwb let me know.

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5463

          #5
          Re: C203 Lost network

          have you tried using the IP listed in system information in the utility menu?
          or print a config page to see what IP it thinks it is?
          match the copiers IP scheme on your laptop and try a browser.
          i would back the machine up to a USB, initialize the network, import the backup and try setting the IP again.
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

          Comment

          • mrfuser
            Service Manager

            Site Contributor
            1,000+ Posts
            • May 2007
            • 1586

            #6

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5463

              #7
              Re: C203 Lost network

              that sucks.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

              Comment

              • rrrohan
                Service Manager

                Site Contributor
                1,000+ Posts
                • Sep 2011
                • 1971

                #8
                Re: C203 Lost network

                So arp allows you to change IP of copier without needing to log in? That sounds like it could be used maliciously if so

                Comment

                • mrfuser
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • May 2007
                  • 1586

                  #9

                  Comment

                  • Copier Addict
                    Aging Tech

                    Site Contributor
                    10,000+ Posts
                    • Jul 2013
                    • 13039

                    #10
                    Re: C203 Lost network

                    Problem
                    Network menu button is missing from Admin Mode.

                    Solution
                    CAUSE: Corrupt NVRAM and/or failed PWB-MFP.

                    SOLUTION: To correct:
                    1. Perform an "All Data Clear" under Service Mode g System 1 g Initialization.
                    2. If that does not work, perform the NVRAM Recovery Procedure (not available for all models).
                    Notes:
                    a. Before performing the NVRAM reset please perform a NIC RESET which is also located on the NVRAM reset firmware utility. This will likely solve the issue without having to completely initialize the machine. Please be sure to back up all network settings before performing this function. This only pertains to the models which have the NVRAM reset utility.
                    • bizhub C203/C253/C353/C353P
                    • bizhub C250/C250P/C252/C252P/C300/C352/C352P
                    • bizhub C451/C550/C650
                    • bizhub C351/C450/C450P

                    b. Please wait approximately 10 minutes for the tabs to appear. Be patient; DO NOT power cycle the machine as that only restarts the wait process.
                    3. If the NVRAM Recovery Procedure is unsuccessful, replace the PWB-MFP, PRCB on C300/352, (see part numbers below) and NVRAM.
                    Note: To receive a replacement NVRAM, please utilize the Online Technical & Special Program order form located within MyKonicaMinolta.com:
                    a. Login to MyKonicaMinolta.com.
                    b. Select the Service tab.
                    c. Select Warranty, Repair, & Special Programs (menu at left side of screen).
                    d. Click on Warranty Services & Technical/FOC Programs (in center of screen).
                    e. Select NVRAM/BRU Replacement Program.
                    f. Fill out the form.
                    IMPORTANT: All requests for NVRAMs must be approved by the SSD Contact Support Center and a problem ticket generated. If a request is received without an established problem ticket number the request will be denied.
                    Before replacing the NVRAM, thoroughly troubleshoot the problem. The NVRAM should be replaced only as the last resort. Many times replacing it DOES NOT solve the issue and, when it does, only a setting in the NVRAM may have caused the problem. Please refer to attached NVRAM Troubleshooting Guide for more detail.

                    Comment

                    • AjitN
                      Trusted Tech

                      250+ Posts
                      • Mar 2009
                      • 287

                      #11
                      Re: C203 Lost network

                      Is it possible that some other device on the network have same IP address?
                      Remove network cable from machine and try rebooting machine to change IP

                      Hope this helps

                      Comment

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