Fusing trouble BH C654e

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  • eccelobo
    Trusted Tech

    Site Contributor
    100+ Posts
    • May 2013
    • 113
    #1

    [CQ] Fusing trouble BH C654e

    Hello mates! I'm having poor fixing after 3rd print on thick 4 paper. Fusing unit has just 500k so I've tried replacing fusing belt and pressure roller. It makes the exact same fail. I've tried setting up the temp and slowing the speed, and "quality" over "productivity" settings with no results.
    Toner is OEM.
    Could it be the pressure motor or IH coil or board (even if no error codes)?
    I dont want the costumer spending cash in another fusing unit and get the same results.
    Thanks!

    Enviado desde mi SM-G920V mediante Tapatalk
    Tags: None
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22699
      #2
      Re: Fusing trouble BH C654e

      What gsm? Within machine specs? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • eccelobo
          Trusted Tech

          Site Contributor
          100+ Posts
          • May 2013
          • 113
          #3
          Re: Fusing trouble BH C654e

          300 gs, tried different brands.
          Originally posted by blackcat4866
          What gsm? Within machine specs? =^..^=
          Enviado desde mi SM-G920V mediante Tapatalk

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22699
              #4
              Re: Fusing trouble BH C654e

              You must be aware that is the maximum media weight. Try lighter weight media. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5463
                  #5
                  Re: Fusing trouble BH C654e

                  Online Media Guide - KONICA MINOLTA
                  the C754 should be the same
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                    Comment

                    • eccelobo
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • May 2013
                      • 113
                      #6
                      Re: Fusing trouble BH C654e

                      Originally posted by blackcat4866
                      You must be aware that is the maximum media weight. Try lighter weight media. =^..^=
                      It's always the same with customers that were working in certain way and out of the sudden the results changes, they become stubborn and don't listen to reasons. This one was using this paper during all this time without a problem.
                      I tried to convince him to use lighter paper before. Having learned that there is no much more to do, I hope your answers may help him to reconsider.
                      Thanks again!

                        Comment

                        • eccelobo
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • May 2013
                          • 113
                          #7
                          Re: Fusing trouble BH C654e

                          Originally posted by Synthohol
                          Online Media Guide - KONICA MINOLTA
                          the C754 should be the same
                          According to that site, maximum recommended is 200 gs?

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22699
                              #8
                              Re: Fusing trouble BH C654e

                              If it were me, I'd look at chart 1.3, page C-3 of the service manual:
                              52 to 256 gsm for the trays
                              52 to 300 gsm bypass, and no more than 50 pgs loaded at a time of 300 gsm

                              ... and I would have checked and weighed paper samples, then viewed the manual, then spoke with the customer. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • tsbservice
                                  Field tech

                                  Site Contributor
                                  5,000+ Posts
                                  • May 2007
                                  • 7635
                                  #9
                                  Re: Fusing trouble BH C654e

                                  Originally posted by eccelobo
                                  According to that site, maximum recommended is 200 gs?
                                  Specifications - bizhub C654e - KONICA MINOLTA Europe

                                  Scroll down to:System Specifications
                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                    Comment

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