C353 2001 Jams

[dogsbody]

Hi All,

Has anyone seen 2001 jams only when feeding from LCT and duplexing?
First occured about 5K now 10K. Every thing checks out OK, it looks brand new. There was firmware released a few days ago that mentioned this jam but it did nothing for my machine.
I have never had any sort of problem with these base units or the engine to be honest so could be missing something easy.
Any help greatly appreciated because this is driving me nuts.

Cheers.

[kmcopier]

Hi dogsbody.

We had two machine's with this problem, also the machine make's a strange noise if this happens. we exchanged the MFP board yes i now that normaly the prcb controlles everything but in this two cases the MFP board was the solution.
Also check the cluthes from tray 2 there is rust inside.

Gr kmcopier

[dogsbody]

Hey, thanks for the reply. Think I fixed it today. My machine was exclusivly the LCT, it has been running with the LCT disabled for a week with no issues. I swapped the two motors in the LCT. Time will tell if I need to replace one or both motors but at the moment it feed 1500 double sided pages, customer happy and i'm happy.

cheers.

[kmcopier]

Let's wait i hope for you, we did a complete swap with the LCT at one customer this without succes i hope that the exchaning the motors are solving your problem gr kmcopier

[Akhenaten]

Same issue

I've just encountered this same issue with a machine that was only a month old. I just changed the two motors over and it seems to have fixed the issues. I'm still in the testing phase but it looks promising.

[dogsbody]

I've just encountered this same issue with a machine that was only a month old. I just changed the two motors over and it seems to have fixed the issues. I'm still in the testing phase but it looks promising.

good to hear. mine is still running well. let us know how it turns out.

cheers

[kmcopier]

Hi Timmy there is a parts modification for the the Motors if they are new you also have too replace PWB A from the LCC. If you need the PMNO please let me know Gr Kmcopier

[jammer88]

Whew, glad I found this post. I have 4 machines with this problem of vertical transport jams from the LCC. I was just going back monday to try the motors or the lcc control brd. This will save alot of time. I have witnessed the vertical transport motor buzzing and not turning causing a jam. It is hard to diagnose because it happens so infrequently.

[PeterG]

I chased this fault for 9 months on a C352.
It turned out to be "Print Setting Powder" used on the company letterhead paper.
After a few feeds of letterhead it would contaminate the vertical conveyance rollers causing jams. I usually remove letterhead & replace with plain paper. After a few more jams on plain paper the rollers would self clean, the fault would then go away until letterhead was used again.
I ended up replacing the whole copier. The fault came back.
Sourced a new supplier of letterhead. Fault gone.
I have since come across this two or three times.

[DadO]

I hope there wouldn't be faults in Eu version since myne 353 is comming in 1 week and this is costumer that exchanged xerox for c353...

[jammer88]

Tried motors with mixed results. Have noticed more and more c353's with this issue. I've tried replacing everything in the lcc, and they still jam intermit. Found vertical transport motor in the lcc does not turn on or just buzzes. Have escalated problem to tech support. Let you know if I get an answer

[peter]

Lct Jams

Hi Kmcopier

Please could you send me the PMNO for C353 Lct
Will be greatly appreciated

[kmcopier]

please send your e-mail adres to private mail

[jammer88]

PMNO for LCC

kmcopier could you please post the part #'s for the modified parts. I haven't had much luck with tech support other than they have witnessed the problem, but want a machine that does it more frequently. It is an intermittent problem so I may not be able to supply them with that. I've found most of our newer machines have this problem, the older machines work fine. I wonder if its a run of bad brds or motors, or they changed something to cause the problem ??? thx in advance.

[tech51]

J2001-new firmware

Have just checked and new firmware iwas released on 18/12/08(in europe at least) based on R5 mr release for FE3.
Part of the fix is J20 01 from trays 3 & 4, don`t know if it will effect the LCC but I`m going to try it anyway.
I have had good results by swapping over the two feed motors as mentioned in previous posts.
Also I replace the plastic clips on the shaft that drives the dfpv roller with metal E rings . This seems to help as well.

Hope this helps