KMBH C364e shutting off by itself

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  • digicor
    Service Manager

    1,000+ Posts
    • Jul 2008
    • 1134

    KMBH C364e shutting off by itself

    I have recently replaced the hdd on this machine, without the hdd it was email scanning but not now, so i reinstalled Hdd , but have , the machine now goes into hibernation by itself, I have just instructed the client to change all the sleep modes and power save modes, but this machine was doing this " lock up" thing before i removed the hdd, due to a fa014(dont remember) code the code was the kiss of death, so i was running no hdd, print was fine, email scan was doing , but stopped after i tried to up grade the memmory to double 4gig, it didnt accept the second 2 gig, i removed it, then it started not e mail scanning,
    at this point im looking at replacing the unit, dont want to but its a new office and this has been ongoing, i re installed an hdd, and now its back to just locking up, the client has to re boot the machine and then it spits out all the print jobs,
    I have not checked the power in the wall, the client checked all wall switches to see if one was turning it off by accident, so far, not the case.
    any help thanks
    and where can i get the latest firmware for this, my two minolta connections have been sending me the wrong stuff,
    and the movie data would be nice
  • tech51
    Senior Tech

    500+ Posts
    • Jan 2009
    • 846

    #2
    Re: KMBH C364e shutting off by itself

    Had one similar to this recently and it was a faulty mfp board.

    Comment

    • allan
      RTFM!!

      5,000+ Posts
      • Apr 2010
      • 5445

      #3
      Re: KMBH C364e shutting off by itself

      You have to set the "disable sleep mode" function in service mode first to get the admin option to switch of sleep mode.
      Whatever

      Comment

      • digicor
        Service Manager

        1,000+ Posts
        • Jul 2008
        • 1134

        #4
        Re: KMBH C364e shutting off by itself

        okay client came in today and had to hard re boot the machine
        i also had them dis able sleep mode,
        the machine seems to operate fine until it goes to sleep, then it wont come back on with out a hrad re boot,
        so i will know monday when they came in to work
        thanks for all the help
        still seeking susan.... no wait... Firmware for the BIZHUB C364e and movie data
        please

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4213

          #5
          Re: KMBH C364e shutting off by itself

          just to be clear, you had customer change sleep to "permit" in service mode then "no sleep" in admin mode?

          Comment

          • copier tech
            Field Supervisor

            5,000+ Posts
            • Jan 2014
            • 7931

            #6
            Re: KMBH C364e shutting off by itself

            I would start by updating the mass production firmware & upgrade to the latest function version before replacing any hardware.
            Let us eat, drink, and be merry, because tomorrow we may die!

            For all your firmware & service manual needs please visit us at:

            www.copierfirmware.co.uk - www.printerfirmware.co.uk

            Comment

            • digicor
              Service Manager

              1,000+ Posts
              • Jul 2008
              • 1134

              #7
              Re: KMBH C364e shutting off by itself

              Originally posted by copyman
              just to be clear, you had customer change sleep to "permit" in service mode then "no sleep" in admin mode?
              yes

              Comment

              • digicor
                Service Manager

                1,000+ Posts
                • Jul 2008
                • 1134

                #8
                Re: KMBH C364e shutting off by itself

                can someone send me the firmware for this machine
                Firmware for the BIZHUB C364e and movie data
                please

                Comment

                • copier tech
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2014
                  • 7931

                  #9
                  Re: KMBH C364e shutting off by itself

                  Originally posted by digicor
                  can someone send me the firmware for this machine
                  Firmware for the BIZHUB C364e and movie data
                  please
                  Available on our website below.
                  Let us eat, drink, and be merry, because tomorrow we may die!

                  For all your firmware & service manual needs please visit us at:

                  www.copierfirmware.co.uk - www.printerfirmware.co.uk

                  Comment

                  • digicor
                    Service Manager

                    1,000+ Posts
                    • Jul 2008
                    • 1134

                    #10
                    Re: KMBH C364e shutting off by itself

                    Originally posted by copier tech
                    Available on our website below.
                    ok i paid for it how do i get the product?

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 7931

                      #11
                      Re: KMBH C364e shutting off by itself

                      Originally posted by digicor
                      ok i paid for it how do i get the product?
                      Many thanks, download link on way.
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk

                      Comment

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