C287 Lock Up

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  • copytechman
    Senior Tech

    Site Contributor
    500+ Posts
    • Nov 2008
    • 915
    #1

    C287 Lock Up

    First off can't get into it to find the firmware version, Diag mode locks at 4 fins as does firmware download mode. If you boot normally it stays at 2 fins, I have tried disconnecting the HDD, all accessories and then some. The engine itself "runs" and if you open/close the big right door the engine cycles. I tried the MFP board with no change. Next thought is the main PSU... Thoughts anyone?

    Thanks.

    A.
    Tags: engine, fins, firmware, mode, runs
    • francisco
      Trusted Tech

      100+ Posts
      • Nov 2009
      • 168
      #2
      Re: C287 Lock Up

      [QUOTE=copytechman;722995]First off can't get into it to find the firmware version, Diag mode locks at 4 fins as does firmware download mode. If you boot normally it stays at 2 fins, I have tried disconnecting the HDD, all accessories and then some. The engine itself "runs" and if you open/close the big right door the engine cycles. I tried the MFP board with no change. Next thought is the main PSU... Thoughts anyone?

      Thanks.


      eMMC damaged.

        Comment

        • copytechman
          Senior Tech

          Site Contributor
          500+ Posts
          • Nov 2008
          • 915
          #3
          Re: C287 Lock Up

          [QUOTE=francisco;722996]
          Originally posted by copytechman
          First off can't get into it to find the firmware version, Diag mode locks at 4 fins as does firmware download mode. If you boot normally it stays at 2 fins, I have tried disconnecting the HDD, all accessories and then some. The engine itself "runs" and if you open/close the big right door the engine cycles. I tried the MFP board with no change. Next thought is the main PSU... Thoughts anyone?

          Thanks.


          eMMC damaged.
          OK, additional info, I've noticed that that scanner moves but doesn't light up and that the internal finisher doesn't initialize, same thing? Let me know, thx!

            Comment

            • allan
              RTFM!!

              5,000+ Posts
              • Apr 2010
              • 5445
              #4
              Re: C287 Lock Up

              Sounds like the PSU is doing fine. Never heard off this bad eMMC but i am the lucky one. Sounds like a plan.
              Disconnect every thing that does not assist in getting it to light up.
              Whatever

                Comment

                • copytechman
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Nov 2008
                  • 915
                  #5
                  Re: C287 Lock Up

                  Originally posted by allan
                  Sounds like the PSU is doing fine. Never heard off this bad eMMC but i am the lucky one. Sounds like a plan.
                  Disconnect every thing that does not assist in getting it to light up.
                  I did exactly that, no change at all.

                  Any other thoughts, and I haven't seen a bad memory board on this series yet but I guess theres always a first.

                  Regards!

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7635
                      #6
                      Re: C287 Lock Up

                      Reinstall eMMC Board, if option DIMM is installed remove and see if it boots up.
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • copytechman
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Nov 2008
                          • 915
                          #7
                          Re: C287 Lock Up

                          Originally posted by tsbservice
                          Reinstall eMMC Board, if option DIMM is installed remove and see if it boots up.
                          Already did that as well, no change.

                          Regards!

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22699
                              #8
                              Re: C287 Lock Up

                              I'm pretty sure there's a Recovery Firmware for this model. IIRC the HDD firmware becomes corrupt. I've only done it once or twice. It took a couple of tries to get the process to start. Look under Special Firmware on the KM site. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • copytechman
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Nov 2008
                                  • 915
                                  #9
                                  Re: C287 Lock Up

                                  Originally posted by blackcat4866
                                  I'm pretty sure there's a Recovery Firmware for this model. IIRC the HDD firmware becomes corrupt. I've only done it once or twice. It took a couple of tries to get the process to start. Look under Special Firmware on the KM site. =^..^=
                                  I'll check that out, thanks. (The machine doesn't boot any different with or without hdd installed)

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22699
                                      #10
                                      Re: C287 Lock Up

                                      Originally posted by copytechman
                                      I'll check that out, thanks. (The machine doesn't boot any different with or without hdd installed)
                                      That's immaterial. The software that controls the HDD can't run. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • avecosat
                                          Trusted Tech

                                          250+ Posts
                                          • Jun 2012
                                          • 298
                                          #11
                                          Re: C287 Lock Up

                                          I had to change a SSD from a c227 because it did not boot

                                            Comment

                                            • Phil B.
                                              Field Supervisor

                                              10,000+ Posts
                                              • Jul 2016
                                              • 22808
                                              #12
                                              Re: C287 Lock Up

                                              Originally posted by avecosat
                                              I had to change a SSD from a c227 because it did not boot
                                              that SSD -= IS =- the HDD in this unit... it holds the firmware info needed to boot.. so in effect you DID change the HDD. But here again this isn't the SAME MACHINE!

                                                Comment

                                                • avecosat
                                                  Trusted Tech

                                                  250+ Posts
                                                  • Jun 2012
                                                  • 298
                                                  #13

                                                    Comment

                                                    • Phil B.
                                                      Field Supervisor

                                                      10,000+ Posts
                                                      • Jul 2016
                                                      • 22808
                                                      #14
                                                      Re: C287 Lock Up


                                                      does that model have both SSD and HDD SSD= Solid State Device most times HDD like storage,, is there an SSD BOARD?

                                                        Comment

                                                        • blackcat4866
                                                          Master Of The Obvious

                                                          Site Contributor
                                                          10,000+ Posts
                                                          • Jul 2007
                                                          • 22699
                                                          #15
                                                          Re: C287 Lock Up

                                                          Originally posted by Phil B.
                                                          does that model have both SSD and HDD SSD= Solid State Device most times HDD like storage,, is there an SSD BOARD?
                                                          I believe this machine has both:
                                                          SSD board for system software and internal data, and HDD for page data.
                                                          If you'd like a serious answer to your request:
                                                          1) demonstrate that you've read the manual
                                                          2) demonstrate that you made some attempt to fix it.
                                                          3) if you're going to ask about jams include the jam code.
                                                          4) if you're going to ask about an error code include the error code.
                                                          5) You are the person onsite. Only you can make observations.

                                                          blackcat: Master Of The Obvious =^..^=

                                                            Comment

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