BH C258 not toning up K

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  • digicor
    Service Manager

    1,000+ Posts
    • Jul 2008
    • 1134

    BH C258 not toning up K

    ive replaced the toner motor assembly,watched the toner bottle turn,
    any idea's
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22703

    #2
    Re: BH C258 not toning up K

    I haven't had those particular hoppers apart, but the 364e hoppers were well know for packing toner into the bushings, so the hopper mechanics would just vibrate, never turning. If it's the same there is a white bushing on the front of each hopper that can be easily removed, then vacuumed out or picking out the chunks. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808

      #3
      Re: BH C258 not toning up K

      Originally posted by digicor
      ive replaced the toner motor assembly,watched the toner bottle turn,
      any idea's
      clogged supply lines?

      Comment

      • digicor
        Service Manager

        1,000+ Posts
        • Jul 2008
        • 1134

        #4
        Re: BH C258 not toning up K

        i saw the white bushing, i didnt want to pry it off, not knowing if it was going to break, ill address it and see if that does it, thanks

        Comment

        • tech51
          Senior Tech

          500+ Posts
          • Jan 2009
          • 846

          #5
          Re: BH C258 not toning up K

          I had a c458 today doing this on black.

          It turned out to be the drum.

          I could see a mist of toner on the drum surface which I figured was enough to use up what the hopper was putting in.

          On replacing the drum it rapidly toned up to about 7% and held there afterwards.

          The only thing that bothers me was the fact that the drum was replaced only two days ago so was obviously faulty from new....

          Comment

          • tsbservice
            Field tech

            Site Contributor
            5,000+ Posts
            • May 2007
            • 7635

            #6
            Re: BH C258 not toning up K

            Originally posted by digicor
            ive replaced the toner motor assembly,watched the toner bottle turn,
            any idea's
            There are toner cartridge motor and toner supply motor, which one you replaced?
            Did you check by turning gears manually that developing roller is turning?
            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • digicor
              Service Manager

              1,000+ Posts
              • Jul 2008
              • 1134

              #7
              Re: BH C258 not toning up K

              i replaced the toner cartridge assembly motor system

              Comment

              • tsbservice
                Field tech

                Site Contributor
                5,000+ Posts
                • May 2007
                • 7635

                #8
                Re: BH C258 not toning up K

                Originally posted by digicor
                i replaced the toner cartridge assembly motor system
                Is this assembly include both motors(M6 and M25)?
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • digicor
                  Service Manager

                  1,000+ Posts
                  • Jul 2008
                  • 1134

                  #9
                  Re: BH C258 not toning up K

                  it the one in the back of the machine it has all 4 toner bottle motors together as one unit

                  Comment

                  • tsbservice
                    Field tech

                    Site Contributor
                    5,000+ Posts
                    • May 2007
                    • 7635

                    #10
                    Re: BH C258 not toning up K

                    Now you have black toner in hopper but it's driven by another motor-toner supply motor, so your toner is only moving half way towards Developer unit.
                    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • digicor
                      Service Manager

                      1,000+ Posts
                      • Jul 2008
                      • 1134

                      #11
                      Re: BH C258 not toning up K

                      okay that makes sense

                      Comment

                      • REGSIS
                        Trusted Tech

                        250+ Posts
                        • May 2016
                        • 434

                        #12
                        Re: BH C258 not toning up K

                        What's the TCR ratio for black?
                        If it's under 5.5% and could not raise it by manual TCR toner add check toner hopper.
                        Does C-2557 appear?
                        Any strange sound during toner add?

                        Regarding motors.....
                        There are 4 toner bottles on the back, and also 3 more motors for color hoppers. If your black toner bottle is turning there is no need to replace motors on the back.

                        Motor for black hopper is in front (on hopper itself).
                        Remove all the drums and developers, output tray, front door and cover, then hopper 4 screws, 2 connectors on left, and 1 on right.
                        You can try to turn gears of black hopper manually and check if it's turning all the way. (when you look at gears it's anti-clockwise direction)

                        At last you can check white bushing in front and if there's toner inside it. If so replace it with modified one (with metal bearing inside) This was problem with 4 series.

                        Good luck

                        Comment

                        • digicor
                          Service Manager

                          1,000+ Posts
                          • Jul 2008
                          • 1134

                          #13
                          Re: BH C258 not toning up K

                          Okay i cleaned out the toner path, and the motor in front did turn all the way but in the second go around, the front moror is not rorating and making a straining noise
                          Is the motor fualty? Or is the gear cluster binding? It did bind up when i turned it manually, but not after i vacked out all the piled up toner in the hopper

                          Comment

                          • REGSIS
                            Trusted Tech

                            250+ Posts
                            • May 2016
                            • 434

                            #14
                            Re: BH C258 not toning up K

                            Motor should be OK, it's (usually) stuck gears that prevent motor to turn them and thus making noise.
                            On high meter counter, you should remove front white bushing, and rear bushing; gears and shaft also.
                            Vac out and assemble. Pay attention that bushings should be put in place to the end so the gears can be in correct position. If front white bushin has toner inside - replace.

                            I had on brand new machine a foreign particle stuck between the gears, motor making noises, code c2557.
                            After removing, it's working like a charm.

                            Comment

                            • digicor
                              Service Manager

                              1,000+ Posts
                              • Jul 2008
                              • 1134

                              #15
                              Re: BH C258 not toning up K

                              part# for the bushing handy?

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