Cannot Print Test Page from PS Driver

[patk]

Hi- Can anyone suggest anything here

Client uses Konica Minolta PS Driver to print PDFs to Bizhub C308 but jobs constantly error out and do not leave print queue.

I have deleted the PS driver and print queue entirely and reinstalled using PS diver 9.1.16.0. and cannot get the machine to print anything even a test page.

The Konica Minolta PCL driver prints perfectly using the same port.

They are using Windows !0 Pro x64 PCs

Any ideas?

Cheers
Pat

[tsbservice]

Re: Cannot Print Test Page from PS Driver

A couple:
- Machine has old FW, try to update FW.
- Did you go with automatic driver installation using an installer or manual installation using Add Printer? Sometimes automatic installer sucks.

[patk]

Re: Cannot Print Test Page from PS Driver

Thanks for that

F/W is latest version GC1-W4
I didn't use Auto-installer, did manual install via Add Printer

Cheers
Pat

[D Colour]

Re: Cannot Print Test Page from PS Driver

We have had a few problems were print jobs would just go into the queue, sit there and never print. I don't think it is the same issue as you are having as you say the PCL driver prints out fine.

In our case it was a print spool problem. If you run this tool it will clear it. But i have my doubts this is your solution. Its worth a try.

(Solved) How to Fix Print Spooler not Running - Free Fixit Download

[patk]

Re: Cannot Print Test Page from PS Driver

We have had a few problems were print jobs would just go into the queue, sit there and never print. I don't think it is the same issue as you are having as you say the PCL driver prints out fine.

In our case it was a print spool problem. If you run this tool it will clear it. But i have my doubts this is your solution. Its worth a try.

(Solved) How to Fix Print Spooler not Running - Free Fixit Download

Thanks for that

I had already checked out the print spooler. Stops and restarts just fine, no error messages and PCL driver is operating normally.

Cheers
Pat

[D Colour]

Re: Cannot Print Test Page from PS Driver

Is the issue the same on all the PC's? Or just 1

"Use Printer Offline" wouldn't be ticked?

PrinterOffline.jpg

[Bix]

Re: Cannot Print Test Page from PS Driver

This could be stupid but ... did you restart your computer?

[patk]

Re: Cannot Print Test Page from PS Driver

Hi
Printer Not offline
PC was restarted

Also connected laptop to printer via crossover cable and printed via PS driver normally so not a problem with the C308

Cheers
Pat.

[Copier Addict]

Re: Cannot Print Test Page from PS Driver

Hi
Printer Not offline
PC was restarted

Also connected laptop to printer via crossover cable and printed via PS driver normally so not a problem with the C308

Cheers
Pat.

Is the C308 using account track or user authentication?

[patk]

Re: Cannot Print Test Page from PS Driver

Is the C308 using account track or user authentication?

Thanks for reply

No - Account Track and User authentication both disabled. And Printing Preferences set to Print, not send to User Box etc

Cheers
Pat

[Bix]

Re: Cannot Print Test Page from PS Driver

Does the print remain queued in the PC or is it sent to the printer and then not printed?


Check to see if something appears in the job list of the printer.

[patk]

Re: Cannot Print Test Page from PS Driver

Does the print remain queued in the PC or is it sent to the printer and then not printed?


Check to see if something appears in the job list of the printer.

Thanks for reply

Job remains queued on PC, does not reach printer. Get failed to print error message

Cheers
Pat

[Bix]

Re: Cannot Print Test Page from PS Driver

The computer is like it does not detect PostScript support in the printer.


You try to go to Printers> Right click> Printer Properties> Configure> Get Settings ... and enter the IP address Manually.


In the "Ports" section, make sure there is a flag on "Enable bidirectional support" and disable "Enable print spool" (make sure this flag is not present in all drivers).


In advanced, set "Always available" and "Use the spooler to speed up the printing process". Disable "Do not print documents with mismatched settings".


Alternatively, try reinstalling the PostScript driver with Konica Minolta installer.

Try to see if the previous firmware occurs. HEX Assignment:
No. 25
HEX A0 -> Function Version 4.1

[rrrohan]

Re: Cannot Print Test Page from PS Driver

Thanks for that

F/W is latest version GC1-W4
I didn't use Auto-installer, did manual install via Add Printer

Cheers
Pat

why do they want PostScript so bad, if PCL works then just use that?

Also i would re download the driver maybe something is corrupt

[blackcat4866]

Re: Cannot Print Test Page from PS Driver

If it's just the one PC acting out, then I'd connect my laptop to that network cable and do a ping back to the server, or printer, or any other node on the network. You might find that you've got a slow network connection or dupe on that PC. =^..^=