c258 has error code CD010 & CD011

[stickfly]

Hi,
I attended a c258 with error code CD011 & had to switch the HDD off so that the customer could carry on using the machine.
I returned with a new HDD (320G) & replaced the faulty HDD (250G). I then did a logical format & re-booted the machine. When it started up it showed error CD010 so I updated the firmware to the latest ( GC2-W4 ) but I cannot get rid of the code which still shows even when the HDD is switched off.
So now the machine just does not work.
Does anyone have any ideas for when I return in the morning.
Many thanks ........ G

[tsbservice]

Re: c258 has error code CD010 & CD011

Firstly I would do if possible self-diagnostic:
[Service Mode] -> [State Confirmation] -> [Self-diagnostic] -> [Check All]

[escalante]

Re: c258 has error code CD010 & CD011

ERROR CODE ISSUSE
1. CD0010/CD0011/CFA14 errores.
They indicate us as reference to the bulletin # 10072


Enviado desde mi SM-J701M mediante Tapatalk

[Synthohol]

Re: c258 has error code CD010 & CD011

is the sata cable in the right port?
verify the HDD is installed in tech rep then see in state confirmation that it has vacant space.
reformat.
where did the HDD come from? new? used?
also make sure the SATA FW is at ver 4 or higher.

[stickfly]

Re: c258 has error code CD010 & CD011

ERROR CODE ISSUSE
1. CD0010/CD0011/CFA14 errores.
They indicate us as reference to the bulletin # 10072


Enviado desde mi SM-J701M mediante Tapatalk

Thanks for the reply but I have looked through all the UK bulletins and can find nothing about these error codes.
Regards ..... G

[stickfly]

Re: c258 has error code CD010 & CD011

is the sata cable in the right port?
verify the HDD is installed in tech rep then see in state confirmation that it has vacant space.
reformat.
where did the HDD come from? new? used?
also make sure the SATA FW is at ver 4 or higher.

Thanks for the reply,
The HDD was new, I did a Logical format after installing.
The firmware is the latestl
Regards ...... G

[Synthohol]

Re: c258 has error code CD010 & CD011

check the FW version for sata, its on like the 3rd or 4th page.
there is recovery/preventive FW for this issue if the hardware is ok,

[blackcat4866]

Re: c258 has error code CD010 & CD011

I seem to recall something about corrupt HDD firmware on the "8" series. If you go to the Special Firmware section at KM you'll find recovery firmware. There are two types of firmware for this issue: Preventative and Recovery, you'll want the Recovery.

Don't panic if it doesn't take the first time. The last time I was talking somebody through this it took a dozen tries for the Recovery Firmware to take. =^..^=

[REGSIS]

Re: c258 has error code CD010 & CD011

Hi,
I attended a c258 with error code CD011 & had to switch the HDD off so that the customer could carry on using the machine.
I returned with a new HDD (320G) & replaced the faulty HDD (250G). I then did a logical format & re-booted the machine. When it started up it showed error CD010 so I updated the firmware to the latest ( GC2-W4 ) but I cannot get rid of the code which still shows even when the HDD is switched off.
So now the machine just does not work.
Does anyone have any ideas for when I return in the morning.
Many thanks ........ G

Before starting, make sure HDD is SET. Call TROUBLE RESET screen (POWER ON + STOP), and press it to reset the code. Then restart and again (POWER ON +STOP) to trouble reset screen. Don't press TROUBLE RESET but call service mode.
First do the Physical format, and after that logical format.
Between two machine may need to be restarted, if so do it again through trouble reset screen to avoid error code.
After logical format it should be fine again.
Is HDD new or used? Either way you should do physical format.

[tech51]

Re: c258 has error code CD010 & CD011

Thanks for the reply but I have looked through all the UK bulletins and can find nothing about these error codes.
Regards ..... G

Uk document number. TAGB1600274EN on the European info hub site.

[avecosat]

Re: c258 has error code CD010 & CD011

In infohub EU get TNEU1600101EN , its the way to reset CD010 , CD011 , CD050 and CFA14

[Bix]

Re: c258 has error code CD010 & CD011

Is HDD new or used? Either way you should do physical format.

Physical formatting requires several hours

[JDR]

Re: c258 has error code CD010 & CD011

Just had the same issue.
My C258 has G00-X4 fw and i am pretty sure that sata FW was G00-05.
End user just called me because of CD011 errors were displayed.
After printing data, There's no firmware version with we check the line "SATA Controller".
Replace HDD didnt solve anything...

Any idea other than replace the MFPB ?

[CP-1015]

Re: c258 has error code CD010 & CD011

Didn't you make a physical format before logical?

[copier tech]

Re: c258 has error code CD010 & CD011

Just had the same issue.
My C258 has G00-X4 fw and i am pretty sure that sata FW was G00-05.
End user just called me because of CD011 errors were displayed.
After printing data, There's no firmware version with we check the line "SATA Controller".
Replace HDD didnt solve anything...

Any idea other than replace the MFPB ?

I would try the SATA firmware before you start replacing expensive boards.

SATA HDD Errors Rev 2.pdf