General Firmware question

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22997
    #16
    Re: General Firmware question

    That is correct. Special firmware is the latest Basic Firmware + a repair to a specific problem. If you don't have the specific problem, use the last Basic Firmware. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

      Comment

      • copier tech
        Field Supervisor

        5,000+ Posts
        • Jan 2014
        • 8132
        #17
        Re: General Firmware question

        Originally posted by Synthohol
        Preventive maintain is one thing but since you are talking cars you wouldn't replace the tires if the tread is fine and balanced.
        I replace feed tyres before they are worn out same with my car.
        Let us eat, drink, and be merry, because tomorrow we may die!

        For all your firmware & service manual needs please visit us at:

        www.copierfirmware.co.uk - www.printerfirmware.co.uk
        ​

          Comment

          • adecanmin
            Trusted Tech

            Site Contributor
            250+ Posts
            • Oct 2010
            • 291
            #18
            Re: General Firmware question

            The base firmware is sometimes a couple of years old versus the special that is sometimes only a month old. So if you install a special firmware that fixes a particular problem: 6 months later there is a new special that fixes another particular problem. You install that one. You'll are saying the new special may remove the fix from the previous one. Does not may sense.

              Comment

              • Synaux
                Service Manager

                Site Contributor
                1,000+ Posts
                • Mar 2012
                • 1224
                #19
                Re: General Firmware question

                Originally posted by blackcat4866
                That is correct. Special firmware is the latest Basic Firmware + a repair to a specific problem. If you don't have the specific problem, use the last Basic Firmware. =^..^=
                This is how I always assumed it was organized. But due to the extreme lack of [pertinent] information from KM, I always install the latest base FW then the special (if needed). It is never stated (that I have seen) that the newer special firmware includes its predecessors' fixes--that being the newest special FW replaces the old special FW.

                I fail to understand why KM simply doesn't combine the special FWs into the base FW. This is an extremely lazy practice and creates a convoluted and often confusing ordeal for techs.

                  Comment

                  • guitar9199
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Sep 2016
                    • 1099
                    #20
                    Re: General Firmware question

                    Originally posted by tsbservice
                    Thanks for your input. Anyway, I failed to see what it gives about my question.
                    I defer to Synth on this one....

                    I was just attempting to entertain.

                      Comment

                      • tech51
                        Senior Tech

                        500+ Posts
                        • Jan 2009
                        • 846
                        #21
                        Re: General Firmware question

                        Originally posted by Synaux
                        This is how I always assumed it was organized. But due to the extreme lack of [pertinent] information from KM, I always install the latest base FW then the special (if needed). It is never stated (that I have seen) that the newer special firmware includes its predecessors' fixes--that being the newest special FW replaces the old special FW.

                        I fail to understand why KM simply doesn't combine the special FWs into the base FW. This is an extremely lazy practice and creates a convoluted and often confusing ordeal for techs.
                        There is an explanation. Just search for Zeus - Minerva Product FW code explanation on the Knova database if you have access to it.

                          Comment

                          • tsbservice
                            Field tech

                            Site Contributor
                            5,000+ Posts
                            • May 2007
                            • 7971
                            #22
                            Re: General Firmware question

                            ​​
                            Originally posted by guitar9199
                            I defer to Synth on this one....

                            I was just attempting to entertain.
                            You've got your points...I have some answers to think about, now that's fine.
                            It is a part of best practises(Always Outnumbered Never Outgunned) I make for myself.
                            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                              Comment

                              • Synaux
                                Service Manager

                                Site Contributor
                                1,000+ Posts
                                • Mar 2012
                                • 1224
                                #23
                                Re: General Firmware question

                                Originally posted by tech51
                                There is an explanation. Just search for Zeus - Minerva Product FW code explanation on the Knova database if you have access to it.
                                Hmmm, that is interesting. However, even if there is a good explanation, I doubt I will appreciate it very much.
                                I no longer have access KM's highly confidential documents, firmware, etc
                                Want to share your username and pass?

                                  Comment

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