Bizhub C652 is permanent disconnected

[ATPAS]

Hi

Our Bizhub C652 is not connected, but are available on web browser by IP.
If we print a page, select repair printer, the job is printed out, and then it becomes disconnected again.
Sometimes we get message on the C652; "Unable to connect to auth. device."

Any solutions on that?

[Synthohol]

Re: Bizhub C652 is permanent disconnected

disable the auth. device.?
remove the loadable driver.
using the correct driver and not that universal garbage driver?
make sure account/copytrac and authentication are off in admin mode.
make sure account/copytrac and authentication are off in the driver defaults

if you cant find any of these settings, find and select 'print without authentication'
i mean you kinda answered your own problem with the question.

[ATPAS]

Re: Bizhub C652 is permanent disconnected

I have the driver from Konica; C652SeriesPCL.
Admin on browser says on "Restrict User Access" Allow on all 3 available selections.
On C652:
Admin->User auth/tracking->General->User auth = OFF
Admin->User auth/tracking->General->User tracking = OFF

When I open the print dialog and selects User auth/tracking, the C652 alerts "Unable to connect to auth. device" on the screen.
Still no luck

[Sysco]

Re: Bizhub C652 is permanent disconnected

Hi

Our Bizhub C652 is not connected, but are available on web browser by IP.
If we print a page, select repair printer, the job is printed out, and then it becomes disconnected again.
Sometimes we get message on the C652; "Unable to connect to auth. device."

Any solutions on that?

Have you got any Authentication Device installed on the machine like USB card Reader or something else?
I thing it is setting the Authentication Device on the MFP.
Try the Service menu and Stop->9 and Management Function Chioces and set off any type of authentication (Card1,Card2,Bio1,Bio2)

[emujo2]

Re: Bizhub C652 is permanent disconnected

If you bought this used it may be in CAC/PIV mode..This is a form of authentication that can't be easliy removed. Usually seen in US government applications..Especially with the "unable to connect to authentication device" message. Post the firmware version and we can tell you if it's cac/piv. E

[ATPAS]

Re: Bizhub C652 is permanent disconnected

Have you got any Authentication Device installed on the machine like USB card Reader or something else?
I thing it is setting the Authentication Device on the MFP.
Try the Service menu and Stop->9 and Management Function Chioces and set off any type of authentication (Card1,Card2,Bio1,Bio2)

When I open Management Function Choises, it says UNSET in top left corner. I have checked all items below this level, and could not see any selections that was enabled.

[ATPAS]

Re: Bizhub C652 is permanent disconnected

If you bought this used it may be in CAC/PIV mode..This is a form of authentication that can't be easliy removed. Usually seen in US government applications..Especially with the "unable to connect to authentication device" message. Post the firmware version and we can tell you if it's cac/piv. E

We have had this machine for 6 years. We bought a Xerox C570 some weeks ago (that also does not work) and maybe the problem with the Konica happened when we installed the drivers for Xerox. We have deleted all drivers for Xerox just in case, but no luck.

[Rolandito]

Re: Bizhub C652 is permanent disconnected

We have had this machine for 6 years. We bought a Xerox C570 some weeks ago (that also does not work) and maybe the problem with the Konica happened when we installed the drivers for Xerox. We have deleted all drivers for Xerox just in case, but no luck.

Please try to initialize to clear the network card from service mode. if it doesnt work, you maybe need to change mfp board.

[ATPAS]

Re: Bizhub C652 is permanent disconnected

Please try to initialize to clear the network card from service mode. if it doesnt work, you maybe need to change mfp board.

Could not find that alternative.
But if network card wasn't OK, should we be able to open webbrowser, type in IP and everything is available then?

[ATPAS]

Re: Bizhub C652 is permanent disconnected

We are able to print smaller things when we run "repair printer". When print spooler is restarting, the printer receive the job. If larger jobs, the file does not have enough time to send.

[Synthohol]

Re: Bizhub C652 is permanent disconnected

are you using the model specific driver or the universal crap?
is the HDD set to "installed"?
is spool print jobs to HDD selected in admin/printer mode?
use a PS driver?

[allan]

Re: Bizhub C652 is permanent disconnected

Follow the advise giving by previous posters.
Return to base firmware, format HDD, Initialize network settings.
Try switching of SNMP?

[tsbservice]

Re: Bizhub C652 is permanent disconnected

Agree with others. I would delete and reinstall print drivers, next initialization of NIC settings and FW update. I had something similar with bizhub 363 and setting HDD to installed followed by FW update did the trick.

[ATPAS]

Re: Bizhub C652 is permanent disconnected

are you using the model specific driver or the universal crap?
is the HDD set to "installed"?
is spool print jobs to HDD selected in admin/printer mode?
use a PS driver?

HDD is installed
Spool Print Jobs in HDD before RIP is ON
BHC652PSWinx64_3700EN.zip (5568 KB) driver is used. PCL-driver.

When using repair utility in Windows, it says Konica C652 is turned off.
So no contact.
But today I was able to get scanner to work. So now it is just Windows not detecting the printer.

[Synthohol]

Re: Bizhub C652 is permanent disconnected

please tell me you use the IP address and port 9100 and not that stupid WSD port crap? or set to LPR by mistake?
make sure SNMP is on.
also lock in a speed 10/100 simplex/duplex etc...
the nic in the copier is auto negotiating and if connected to an auto negotiating hub/switch that can cause loss of connectivity as well.
also make sure port 161 and 162 are open on the computer, those ports are how the copier tells the PC its alive.