c554e not banner printing - have I missed something?

[raplma]

Hi all
Any pointers and suggestion most welcome
We have a c554e that is not banner printing, we've not tried it on this machine before, so cannot say if it has ever been able to, and it wasn't new to us. All consumables are genuine and service parts are within life.
It is running through an E100 Fiery, and there is no finisher installed, although there was in the past if that makes a difference.
We used to run banners through our c451's and c6501, so am not new to banner printing, but our current presses have not been set up for it, hence trying the office machine.
Banner printing has been enabled and ready on screen, CWS settings set as required - paper size 297x675, type thick1, input tray Bypass etc. - no joy
Just in case I was being dumb in terms of how to achieve it, I followed the steps as detailed Printing on Banner PaperBut each time the job comes up with a fail notification, and annoyingly no indication as to what has caused the job to be cancelled.
Below are two images of the Acrobat print settings and the CWS settings just in case I have missed something obvious.
Any pointers are most appreciated.

Print 2019-08-22 14-48-50.jpg
Job Properties 2019-08-22 14-47-57.jpg
In case someone asks, yes I am an end user, however have been for well over 10 years and back in the day when we had machines on contract we had permission from Konica to carry out the PM's and have done so on all our office and pro presses ever since.
I just don't know this machine that well and always know to call in your guys when it's the next level, just wanted to ensure I wasn't being dumb as not having done banners on the c554 before I may have missed something.
Thanks in advance
Mark

[tsbservice]

Re: c554e not banner printing - have I missed something?

First, I'm sorry of not being helpful with your task.
I just want to tip my hat on you for asking in such reasonable, well described, and accurate way.

[driving lots of miles]

Re: c554e not banner printing - have I missed something?

Not sure about Konica Minolta but I know on Sharp Machines there is a setting for banner printing that has to be turned on in the simulations

[emujo2]

Re: c554e not banner printing - have I missed something?

This might help...

NOTE: FS-534 supports banner printing when installed on C754/C654/C554/C454/C364e/C364/C284e/C284/C224e/C224/754/654
NOTE: OT-506 supports banner printing when installed on C554e/C554/C454e/C454

What model finisher do you have?

[copyman]

Re: c554e not banner printing - have I missed something?

This might help...

NOTE: FS-534 supports banner printing when installed on C754/C654/C554/C454/C364e/C364/C284e/C284/C224e/C224/754/654
NOTE: OT-506 supports banner printing when installed on C554e/C554/C454e/C454

What model finisher do you have?

I agree and commend you on the way your post is worded. I wish many techs that post here would be that good. They would get so much more help. Again sometimes language barriers are in the way so have to account for that.

Think he said there is no finisher. Out of thousands of K/M i've sold never had one person do banner printing. A while back had a customer who was interested so I researched it. Don't think a finisher is necessary or the banner kit they sell, banner kit is basically a piece of plastic that holds the banner paper up at angle. Although when I did see it work at Kon/min dealer they did not have the banner kit and just fed it straight in the manual feed tray.

I checked the K/M knowledge base and these are known issues that came up when banner is searched. Let me know if anything looks like what you are experiencing and I will send it to you.

Jam code 99-01Relevance: 100
ID: KBA01200659
Related Products: bizhub C554e,bizhub C364,bizhub C454,bizhub C454e,bizhub C224,bizhub C554,bizhub C284,

How can I check if my software switches are set to factory settings?Relevance: 33
ID: KBA00035542
Related Products: bizhub 458,bizhub C368,bizhub 287,bizhub C754e,bizhub 554e,bizhub C658,bizhub 654e,bizhub 754e,bizhub 454e,bizhub C284e,bizhub C454e,bizhub 224e,bizhub C364e,bizhub C458,bizhub 458e,bizhub 364e,bizhub C554e,bizhub 808,bizhub C258,bizhub 308,bizhub C308,bizhub C224e,bizhub C659,bizhub C654e,bizhub C558,bizhub C759,bizhub 558e,bizhub 368,bizhub 558,bizhub C287,bizhub 284e,bizhub 958,

How to confirm the content in a log capture is correct?Relevance: 33
ID: KBA00035540
Related Products: bizhub 554e,bizhub C558,bizhub C3851,bizhub C454e,bizhub C3851FS,bizhub C284e,bizhub C364e,bizhub C754e,bizhub 458e,bizhub C258,bizhub C759,bizhub C224e,bizhub C368,bizhub 224e,bizhub 308,bizhub 364e,bizhub 284e,bizhub C308,bizhub C458,bizhub 368,bizhub 958,bizhub 808,bizhub 754e,bizhub 458,bizhub C554e,bizhub 558,bizhub 454e,bizhub C3351,bizhub C654e,bizhub 558e,bizhub C659,bizhub C227,

MFP Log Acquisition ToolRelevance: 33
ID: KBA00035539
Related Products: bizhub C659,bizhub C454,bizhub 558,bizhub 958,bizhub 658e,bizhub 368,bizhub 754e,bizhub C364,bizhub C258,bizhub C554,bizhub C224e,bizhub 654,bizhub C754,bizhub C654,bizhub C224,bizhub C558,bizhub C458,bizhub 308,bizhub C554e,bizhub 364e,bizhub 454e,bizhub 224e,bizhub 554e,bizhub 284e,bizhub C654e,bizhub 458,bizhub 654e,bizhub 558e,bizhub 458e,bizhub C364e,bizhub 808,bizhub C759,bizhub C658,bizhub C454e,bizhub C284e,bizhub C284,bizhub C754e,bizhub 754,bizhub C368,

Banner page from AS/400 not printing.Relevance: 28
ID: KBA01401967
Related Products: bizhub 554e,bizhub 754e,bizhub C364e,bizhub 284e,bizhub 454e,bizhub C454e,bizhub 364e,bizhub 224e,bizhub C754e,bizhub C654e,bizhub C224e,bizhub 654e,bizhub C554e,bizhub C284e,

Relevance: 20
ID: KBA01401324
Related Products: bizhub C224e,bizhub C364e,bizhub C754,bizhub C224,bizhub C654e,bizh

[raplma]

Re: c554e not banner printing - have I missed something?

Many thanks for your replies and commendations, I genuinely respect professional techs and appreciate this forum and the help it affords and don't like to take it for granted.

I can confirm that currently there is no finisher attached, although it did used to have an FS-534 so thanks emujo2 you confirm that even if it was still attached or thought it was this would be an issue anyway as it can handle banner printing.

I can also confirm the banner kit is not installed, as it is only a plastic frame to aid paper handling and does not appear to be something the machine knows, or needs to know is fitted.

copyman many thanks for the offer of the KB articles, I would be interested in the software switch settings - ID: KBA00035542, Banner page not printing - ID: KBA00035542 and printing from the mac ID: KBA01401324, and feel free to PM them over if preferred.

I managed to find a similar post on this forum posted in 2014, and alas their solution was use another machine and never did get to the bottom of it...it's just sods law, we very rarely have the need to banner print on paper, and so when our c6501 died - which literally sat at the back of the shop doing all those odd jobs - at the end of last year, we didn't replace the functionality, and our current presses because of their feed and finishing options are unable to do it...doch!

Thanks again
Mark

[Synthohol]

Re: c554e not banner printing - have I missed something?

the banner page in the KBs is just a slip sheet with the print job owners name on it, not the banner you are talking about.

[blackcat4866]

Re: c554e not banner printing - have I missed something?

In general terms banner printing may require a special combination of accessories. When I get a chance, I'll check the documentation. For example, if this was a specific model of Kyocera it may require an optional exit tray for banners to pass.

And yes, nice organized presentation. It shows you've already given this topic considerable thought. =^..^=

[tsbservice]

Re: c554e not banner printing - have I missed something?

I would start checking job history and printing MML list in SM to check if some error code is found.
Next I would update FW and drivers, if avail.
For example MFP firmware Ver.G00-C8 solves this issue:
30. Unable to print Banner Printing by PS driver without UK-204 displaying "insufficient memory"/"Memory Overflow".


P.S.
I have seen your older posts and ALL they look like this one, seems to me, Konica deservedly gave you permissions to maintain your machines.

[Synthohol]

Re: c554e not banner printing - have I missed something?

in command workstation when a job fails it goes 'pink' in the queue as failed, you can double click it and see what the error was recorded as.

[emujo2]

Re: c554e not banner printing - have I missed something?

Banner printing is the very long paper run from the bypass tray..Banner pages are PCL or PS pages printed along with any particular job that would indicate who the job belonged to. Usefull if you don't have a finisher to off set the outputs, banner pages can be turned on from the driver, or from the MFP..Pretty sure the user is talking about banner printing..There was another blurb that said Banner printing was not available if ID and print was in use..Also, I'm not 100% sure banner printing is available through the Fiery..Have you tried pushing a banner page job via the Emperon just to verify it can be done? Lastly, the job log is pretty valuable here..Not the basic "deleted due to error" but the detail page that list exactly why the job was deleted. What is listed here? E

[B0265]

Re: c554e not banner printing - have I missed something?

Some models required optional memory for banner printing with Fiery controller, not sure about the C554 but it could be the cause.

[emujo2]

Re: c554e not banner printing - have I missed something?

FYI Banner mode must be on before you send the banner job.. Re read your original post and it looks like you are already doing this..E

[raplma]

Re: c554e not banner printing - have I missed something?

All
Many thanks for you most valued input.
Been one of those days so will have a good read on Tuesday when I'm back in and have another go.
Yes it is banner printing in the sense of a large dimensioned document c554e should be capable of 297x1200mm
CSW does indeed indicate that the job has failed, however simply says cancelled, certainly less info than normal.
The direct print idea will certainly rule out the Fiery, like that.
It could well be a FW issue, it's been quite a pernickety unit, it's why the finisher was removed.
Have a great weekend, I'm off to a BBQ now and have another on Sunday and with Monday being a bank holiday for the UK, I'm having fun, hope you do too!
If you have an epiphany do still post up.
And rest assured if I get to the bottom of it I will post the solution.
Again huge thanks for all your suggestions
Mark

[tsbservice]

Re: c554e not banner printing - have I missed something?

Check this out.

Banner printing
If you print a job in Banner mode (Banner mode is set on the copier), you must set the papertype to Thick 1+.

Cheers,
tsb