C554e broken scanner cable

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  • jwrycza
    Office Systems Expert

    VIP Subscriber
    50+ Posts
    • Sep 2013
    • 84

    C554e broken scanner cable

    Has anyone ever replaced the scanner cables on a Bizhub e series machine? I cannot find the procedure anywhere and neither can SSD. I have a ticket open and they told me there is no procedure. I am in need of some insight. The front cable broke so, both cables are wrapped around the right end shaft and everything was just laying in the bed in a pile.
    Any help would be appreciated!
  • Woxner
    Senior Tech

    500+ Posts
    • Jul 2011
    • 810

    #2
    Re: C554e broken scanner cable

    never heard of one breaking. best bet is to find same machine and match them up

    Comment

    • Flash
      Trusted Tech

      250+ Posts
      • May 2007
      • 378

      #3
      Re: C554e broken scanner cable

      The procedure for replacing the scanner cable is located on Page 420 of the latest solution guide. You might want to clue in SSD when you close your ticket.

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22702

        #4
        Re: C554e broken scanner cable

        With or without the procedure, you'll want to count the number of wraps on the drive drum, from the bead inward, and from the bead outward. The just imitate the routing on the rear cable, just mirror image. Once you get he cable routed and tensioned, carefully move light source #1 to ~3" from the left optical frame, and measure the front and rear to get that dimension exactly the same before securing the cable to light source #1.

        Your best reference is just another machine with the cable installed.

        The only bizhub scanner cable that I've see off it's pulleys in the last 10 years was bashed in shipping. =^..^=
        Last edited by blackcat4866; 09-07-2019, 02:18 AM.
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4213

          #5
          Re: C554e broken scanner cable

          Ouch! Also first one I'm hearing of breaking and hope the last one! As the other poster said I recall seeing the procedure.

          Comment

          • jwrycza
            Office Systems Expert

            VIP Subscriber
            50+ Posts
            • Sep 2013
            • 84

            #6
            Re: C554e broken scanner cable

            Originally posted by Flash
            The procedure for replacing the scanner cable is located on Page 420 of the latest solution guide. You might want to clue in SSD when you close your ticket.
            It says it is attached but, there is no link to click on for the procedure. I updated my ticket with SSD but, not sure when I will get a response.

            Comment

            • jwrycza
              Office Systems Expert

              VIP Subscriber
              50+ Posts
              • Sep 2013
              • 84

              #7
              Re: C554e broken scanner cable

              [QUOTE=blackcat4866;804074]With or without the procedure, you'll want to count the number of wraps on the drive drum, from the bead inward, and from the bead outward. The just imitate the routing on the rear cable, just mirror image. Once you get he cable routed and tensioned, carefully move light source #1 to ~3" from the left optical frame, and measure the front and rear to get that dimension exactly the same before securing the cable to light source #1.

              Your best reference is just another machine with the cable installed.

              The only bizhub scanner cable that I've see off it's pulleys in the last 10 years was bashed in shipping. =^..^

              The rear cable is off also so, I will have to do them both. It will be like starting from scratch, I guess!

              Comment

              • blackcat4866
                Master Of The Obvious

                Site Contributor
                10,000+ Posts
                • Jul 2007
                • 22702

                #8
                Re: C554e broken scanner cable

                Take a bunch of photos of a strung scanner, especially:

                the drive drums
                the cable routing
                the tensioner spring

                you'l do fine. =^..^=
                If you'd like a serious answer to your request:
                1) demonstrate that you've read the manual
                2) demonstrate that you made some attempt to fix it.
                3) if you're going to ask about jams include the jam code.
                4) if you're going to ask about an error code include the error code.
                5) You are the person onsite. Only you can make observations.

                blackcat: Master Of The Obvious =^..^=

                Comment

                • Flash
                  Trusted Tech

                  250+ Posts
                  • May 2007
                  • 378

                  #9
                  Re: C554e broken scanner cable

                  Originally posted by jwrycza
                  It says it is attached but, there is no link to click on for the procedure. I updated my ticket with SSD but, not sure when I will get a response.
                  Download the guide and open it in Acrobat reader and double click on the symbol to the left of the link.

                  Comment

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