C364e - MFP firmware update N.G

[Kenny]

Hi guys,

we currently have a C364e on site at a customers that wont update firmware for the MFP. Will update everything else. I have made sure the 'machine' and 'type' information is correct.

I have tried using a used MFP for testing purposes but still comes up with the N.G error when trying to update firmware. I have tried using x3 USB sticks and also tried re-downloading the firmware to rule out it being corrupted.

Will this mean that the SSD board has gone bad or?

any suggestions would be a massive help.

[mo0651]

Re: C364e - MFP firmware update N.G

Just checking to see if you attempted just the MFP board by itself, by unselecting all the other FW options.

[copier tech]

Re: C364e - MFP firmware update N.G

Hi guys,

we currently have a C364e on site at a customers that wont update firmware for the MFP. Will update everything else. I have made sure the 'machine' and 'type' information is correct.

I have tried using a used MFP for testing purposes but still comes up with the N.G error when trying to update firmware. I have tried using x3 USB sticks and also tried re-downloading the firmware to rule out it being corrupted.

Will this mean that the SSD board has gone bad or?

any suggestions would be a massive help.

Are you trying to resolve a fault by updating the firmware or is the machine functioning normally?

[tsbservice]

Re: C364e - MFP firmware update N.G

Try to update with HDD disconnected from MFPB.

[Kenny]

Re: C364e - MFP firmware update N.G

Just checking to see if you attempted just the MFP board by itself, by unselecting all the other FW options.

Yes I have tried selecting that on its on own but no avail

[Kenny]

Re: C364e - MFP firmware update N.G

Are you trying to resolve a fault by updating the firmware or is the machine functioning normally?

The machine was getting 99-01 jams and saying select the correct paper in paper tray so I wanted to update firmware before anything

[Kenny]

Re: C364e - MFP firmware update N.G

Try to update with HDD disconnected from MFPB.

I have tried that unfortunately, the machines being abit of a nightmare haha 🤣

[Bix]

Re: C364e - MFP firmware update N.G

Hi Kenny, what firmware are you trying to update? I had a similar problem with a C364e. I had to disconnect the Job Separator and oddly it worked.


Try to disconnect DF, FAX, additional trays etc.

[Kenny]

Re: C364e - MFP firmware update N.G

Hi Kenny, what firmware are you trying to update? I had a similar problem with a C364e. I had to disconnect the Job Separator and oddly it worked.


Try to disconnect DF, FAX, additional trays etc.

I am trying to update it to the latest one GDL-M1 and I will give that a go. Fingers crossed it works!!

[Kenny]

Re: C364e - MFP firmware update N.G

Right guys I am currently on site, I have disconnected everything and tried to update firmware but still no avail. Would that mean the SSDB has gone bad?

[Synthohol]

Re: C364e - MFP firmware update N.G

why are you not using G20-M1
why special FW instead of base?

[Kenny]

Re: C364e - MFP firmware update N.G

why are you not using G20-M1
why special FW instead of base?

Did not know the GDL-M1 firmware was a special firmware?

its just the firmware that said it was the latest on the konica website.

[Synthohol]

Re: C364e - MFP firmware update N.G

thats special FW not base.\special FW is written to solve special problems.
try the real base FW G20-M1
latest does not make it the best, use the White House as an example.

[Kenny]

Re: C364e - MFP firmware update N.G

thats special FW not base.\special FW is written to solve special problems.
try the real base FW G20-M1
latest does not make it the best, use the White House as an example.

I don't suppose you have G20-M1 firmware on hand do you? cannot seem to find that firmware

[Synthohol]

Re: C364e - MFP firmware update N.G

link sent via PM.
thanks for being a contributor.