C-D010 C364e

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  • Bix
    Service Manager

    1,000+ Posts
    • Apr 2018
    • 1421
    #1

    C-D010 C364e

    Hello,


    I have a problem with a bizhub C364e. It never gave any problems, error C-D010 happened in a few minutes. Here's what happened: I switched off and unplugged. Before that, the printer worked. As soon as I reattached, error C-D010 came out.


    Currently it has the GDH-M1 version, I already have:
    - Done clear all + format logic + trouble reset.
    - Replaced HDD + clear all + logical formatting + trouble reset.
    - Firmware rewriting.


    The only way to avoid the problem is to disable the HDD. Any appointments?


    thanks a lot
    Tags: c-d010, error, format, trouble
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7633
      #2
      Re: C-D010 C364e

      Bix try to power OFF the MFP then reseat memory and SSD board.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5456
          #3
          Re: C-D010 C364e

          any reason you are using special FW instead of base? Firmware Version G20-M1

          Error

          CD010

          Root Cause
          CD010 and abort code CFDxx.

          Workaround/Fix
          CAUSE: Failed hard drive.

          SOLUTION: Please perform the following.
          1. Reseat the connectors for the HDD, DSIP board, PRCB then reseat memory modules.
          2. Format the HDD.
          WARNING: Formatting the hard disk will erase all data contained in it.
          a. Call the Service Mode to the screen.
          b. Touch these keys in this order: [State Confirmation] g [Memory / HDD Adj.] g [HDD Format].
          c. Touch [Physical Format].
          d. Press the Start key to start the physical format.
          e. It stops automatically when the physical format completed.
          Notes
          • If [HDD Encryption Setting] is not set to "ON," when the physical format is completed and the main power switch is turned OFF/ON, a message that prompts you to set an encrypting word is displayed.
          • If you perform [HDD Encryption Setting], after setting an encrypting word, perform the logical format.

          f. Touch [Logical Format].
          g. Press the Start key to start the logical format.
          h. It stops automatically when the logical format completed.
          i. Turn OFF the main power switch and turn it on again after waiting for more than 10 seconds.
          3. Replace the HDD (p/n A2X0M72C00) if problem continues, then perform a logical format.
          a. Call the Service Mode to the screen.
          b. Touch these keys in this order: [State Confirmation] g [Memory / HDD Adj.] g [HDD Format].
          c. Touch [Logical Format].
          d. Press the Start key to start the formatting sequence.
          e. The sequence will be automatically terminated as it is completed.
          f. Turn OFF the main power switch and turn it on again after waiting for more than 10 seconds.
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

            Comment

            • copyman
              Owner / Technician

              Site Contributor
              2,500+ Posts
              • Sep 2005
              • 4213
              #4
              Re: C-D010 C364e

              You didn't say you formatted the HDD unless I missed it. Anyway do a physical format than logical format. If you wait a few minutes you should be able to press menu and get into service mode to format.

                Comment

                • Bix
                  Service Manager

                  1,000+ Posts
                  • Apr 2018
                  • 1421
                  #5
                  Re: C-D010 C364e

                  Hi thanks to everyone for the support.


                  I have the GDH-M1 because it doesn't appear in the document as custom firmware but as a bug fix. I could try to go back to G20-M1


                  I have now tried SSD Logical Format without success. I tried taking an HDD from another MFP without success. Now I will try Physical HDD Format, although it will take a few hours.


                  I was even thinking of an MFP Reset Tool. But first I would like to try again. Thank you all, any suggestions are welcome!

                    Comment

                    • Bix
                      Service Manager

                      1,000+ Posts
                      • Apr 2018
                      • 1421
                      #6
                      Re: C-D010 C364e

                      Update:
                      I first tried a SSD reset but without success. I then went on like this:
                      1. - G20-M1 firmware restored (I saw SSD ng99999)
                      2. - Physical formatting and HDD logic.
                      3. - Trouble reset.
                      4. - The error remained.


                      I disabled the HDD and this time the error remained, even with the trouble reset. After SSD format, the error disappeared.


                      Now the error appears as before, every time I enable HDD. KM suggested I replace the motherboard but I was thinking of an MFP Reset Tool first. What does this tool do? Could you restore the motherboard or do you need it only when I have to take the motherboard of another MFP?

                        Comment

                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 7633
                          #7
                          Re: C-D010 C364e

                          SSD may be corrupted, try to do this:
                          From SM select HDD and set to "Uninstall".
                          Select State Confirmation.
                          Select Memory/HDD Adj.
                          Press down-arrow 2/2.
                          Select SSD Format.
                          Select Logical Format.
                          Power MFP OFF/ON.
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                            Comment

                            • copier tech
                              Field Supervisor

                              5,000+ Posts
                              • Jan 2014
                              • 7930
                              #8
                              Re: C-D010 C364e

                              Originally posted by Bix
                              Hi thanks to everyone for the support.


                              I have the GDH-M1 because it doesn't appear in the document as custom firmware but as a bug fix. I could try to go back to G20-M1


                              I have now tried SSD Logical Format without success. I tried taking an HDD from another MFP without success. Now I will try Physical HDD Format, although it will take a few hours.


                              I was even thinking of an MFP Reset Tool. But first I would like to try again. Thank you all, any suggestions are welcome!
                              Have a you tired a NEW HDD? I guess you took the used HDD from the same model machine?

                              Try formatting the HDD in Windows using a USB caddy however the best fit is to use brand new HDD.
                              Let us eat, drink, and be merry, because tomorrow we may die!

                              For all your firmware & service manual needs please visit us at:

                              www.copierfirmware.co.uk - www.printerfirmware.co.uk
                              ​

                                Comment

                                • MVPunisher
                                  Trusted Tech

                                  Site Contributor
                                  100+ Posts
                                  • May 2013
                                  • 209
                                  #9
                                  Re: C-D010 C364e

                                  I have had to replace an MFPB for this issue. Exact symptoms.

                                    Comment

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