C454e "TPM chip has been changed"

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • filladefilla
    Technician
    • Apr 2024
    • 43

    #46
    serial numbers are in the correct place but HDD is set to uninstalled because HDD is set to installed, HDD errors pop up... so I set it to uninstalled.

    Comment

    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5741

      #47
      ok, at least its not asking for movie data!
      in service hit stop 0 clear i think there is a place to backup/restore memory data
      also while in service make sure the ADF is set to the correct type (624 or 701) in system 2 i think?

      We know a thing or two because we've seen a thing or two.
      The medication helps though...

      Comment

      • filladefilla
        Technician
        • Apr 2024
        • 43

        #48
        Originally posted by Synthohol
        ok, at least its not asking for movie data!
        in service hit stop 0 clear i think there is a place to backup/restore memory data
        also while in service make sure the ADF is set to the correct type (624 or 701) in system 2 i think?
        machine language has changed to Japanese ... So I'm unable to identify back/restore memory data or set ADF to (624 or 701).

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5741

          #49
          its supposed to reboot 3 times after using the reset tool, usually twice in JP then EN with the restore now.
          can you exit from that screen without hitting restore now? just curious.
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

          Comment

          • Synthohol
            Certified Konica Expert

            Site Contributor
            5,000+ Posts
            • Mar 2016
            • 5741

            #50
            utility, #2 user settings, #1 system settings, #1 should be language settings if you can get there.
            also in system 1 in service mode make sure your marketing area is set correctly.
            We know a thing or two because we've seen a thing or two.
            The medication helps though...

            Comment

            • filladefilla
              Technician
              • Apr 2024
              • 43

              #51
              I can't access user settings or system settings. Checked the marketing area and it's set to European.
              Attached Files

              Comment

              • filladefilla
                Technician
                • Apr 2024
                • 43

                #52
                I'm getting fed up.

                Comment

                • filladefilla
                  Technician
                  • Apr 2024
                  • 43

                  #53
                  Another error after logically formatting HDD
                  Attached Files

                  Comment

                  • Synthohol
                    Certified Konica Expert

                    Site Contributor
                    5,000+ Posts
                    • Mar 2016
                    • 5741

                    #54
                    Originally posted by filladefilla
                    I can't access user settings or system settings. Checked the marketing area and it's set to European.
                    down at the bottom something is set for JP japan.
                    maybe try changing it to EU?

                    We know a thing or two because we've seen a thing or two.
                    The medication helps though...

                    Comment

                    • filladefilla
                      Technician
                      • Apr 2024
                      • 43

                      #55
                      Originally posted by Synthohol
                      down at the bottom something is set for JP japan.
                      maybe try changing it to EU?
                      Changed to US, yet language still appears in Japan.
                      Attached Files

                      Comment

                      • tsbservice
                        Field tech

                        Site Contributor
                        5,000+ Posts
                        • May 2007
                        • 7927

                        #56
                        You should boot with firmware stick and go to language selection and choose desired.
                        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • filladefilla
                          Technician
                          • Apr 2024
                          • 43

                          #57
                          Originally posted by tsbservice
                          You should boot with firmware stick and go to language selection and choose desired.
                          Exactly same thing has been done... after the firmware update, language changes to Japanese.

                          Comment

                          • filladefilla
                            Technician
                            • Apr 2024
                            • 43

                            #58
                            Please, what's the solution to this problem.

                            Thank you.
                            Attached Files

                            Comment

                            • filladefilla
                              Technician
                              • Apr 2024
                              • 43

                              #59
                              this process can continue for 24 hours non-stop. when I restart it on my own, TPM error appears.

                              Please help
                              Attached Files

                              Comment

                              • Synthohol
                                Certified Konica Expert

                                Site Contributor
                                5,000+ Posts
                                • Mar 2016
                                • 5741

                                #60
                                is the original mfp and ssd installed?
                                We know a thing or two because we've seen a thing or two.
                                The medication helps though...

                                Comment

                                Working...