C454e "TPM chip has been changed"

[filladefilla]

Please, this is the machine and type. it seems right...

[Synthohol]

id unplug for a couple minutes and reboot with A fw stick and check the machine/type see if its FF for both.
whats the first 4 digits of the serial?

16. Enter [Machine] and [Type], then touch [Fix].

NOTE

• Check the serial number of the product and, according to

the first four digits of the serial number, select [Machine]

and [Type].

First four digits of the serial number	A5AY	A5C0
[Machine]	3	3
[Type]	A	0

[filladefilla]

1. I changed the battery.
2. Used reset tool for MFP board 3 times.
3. Updated the firmware.
4. Error D-C390 appears... and restarts on its' own 2 times.
5. Recover data appears and I hit recover data.

*It has taken more than 5hrs on the "data is being processed"...
Please, how long does it take to process?

please find attached picture for helping me.

Thank you

[tsbservice]

Re: C454e "TPM chip has been changed"

Here is some update on my case. First of all many thanks to Gergo. Secondly Yes it is not needed to order any spare parts from KM, just 3 euro aftermarket battery 3V 2477. It is obviously that KM battery with 57 marking are bad eggs.

1. Change the battery.
2. Use reset tool for MFP board 3 times successively. (Next time I'll try only once ...)
3. Update firmware to the latest one - GDL. Check beforehand machine/type. In my case they were ok. GHV not needed.
4. Go to service mode and check SW 10 - it was generic machine in my case. Check also Marketing area in System 1 - it was US not EU...
5. Set serial numbers in service mode - printer, scanner and for any option.
6. Activate HDD and download movie data.
7. Do initial installation because it is new machine...
8. Do any user setups - network, scan destinations etc.

Concerning #3 - GHV in my opinion must give a chance to change battery without settings lost. So #4-8 not needed. Need a proof.
Concerning #7 - Stop-1-1-4-4-C the year is 2007. Could not made it 2020. In Admin mode it is possible to set it right.

Machine has full functionality so far.

Hope my procedure is most complete and usefull.

BR

Thanks for feedback ivovb.
So now here we have confirmed from several different members that in dreaded flat battery cases there is big chances that machine can be repaired without expensive board changes. Good to know 👍

[ivovb]

Re: C454e "TPM chip has been changed"

Here is some update on my case. First of all many thanks to Gergo. Secondly Yes it is not needed to order any spare parts from KM, just 3 euro aftermarket battery 3V 2477. It is obviously that KM battery with 57 marking are bad eggs.

1. Change the battery.
2. Use reset tool for MFP board 3 times successively. (Next time I'll try only once ...)
3. Update firmware to the latest one - GDL. Check beforehand machine/type. In my case they were ok. GHV not needed.
4. Go to service mode and check SW 10 - it was generic machine in my case. Check also Marketing area in System 1 - it was US not EU...
5. Set serial numbers in service mode - printer, scanner and for any option.
6. Activate HDD and download movie data.
7. Do initial installation because it is new machine...
8. Do any user setups - network, scan destinations etc.

Concerning #3 - GHV in my opinion must give a chance to change battery without settings lost. So #4-8 not needed. Need a proof.
Concerning #7 - Stop-1-1-4-4-C the year is 2007. Could not made it 2020. In Admin mode it is possible to set it right.

Machine has full functionality so far.

Hope my procedure is most complete and usefull.

BR

[ivovb]

[Gerg?]

[tsbservice]

Re: C454e "TPM chip has been changed"

No idea what needs to be done at this point since KM is being so completely vague about the whole GHV-M1 F/W now- (quoted from my previous post): "8. Install new SSD Board and flash machine with latest special firmware". Why in the heck would we flash with the latest special F/W when EACH special F/W is designed to fix a specific issue????!!

But the bulletin 11472 is still available so KM needs to get their act together and let us know EXACTLY what they want done. It's like 5 different dudes are working on this and not one of them talked to any of the others before putting out the info.


I just downloaded this directly from KM a few minutes ago and it still matches the one I downloaded a year ago.


[ATTACH=CONFIG]44420[/ATTACH]

Unfortunately you are completely right on this topic. I guess we must wait until they clear the confusion.

[srvctec]

Re: C454e "TPM chip has been changed"

Do you know the firmware that caused this?
Is it better to leave it out of date or upgrade to the special version?


I am currently upgrading to G20-M1 in routine maintenance and this would not be nice.

No idea what needs to be done at this point since KM is being so completely vague about the whole GHV-M1 F/W now- (quoted from my previous post): "8. Install new SSD Board and flash machine with latest special firmware". Why in the heck would we flash with the latest special F/W when EACH special F/W is designed to fix a specific issue????!!

But the bulletin 11472 is still available so KM needs to get their act together and let us know EXACTLY what they want done. It's like 5 different dudes are working on this and not one of them talked to any of the others before putting out the info.


I just downloaded this directly from KM a few minutes ago and it still matches the one I downloaded a year ago.


11472 Screenshot.jpg

[Bix]

Re: C454e "TPM chip has been changed"

Do you know the firmware that caused this?
Is it better to leave it out of date or upgrade to the special version?


I am currently upgrading to G20-M1 in routine maintenance and this would not be nice.

[srvctec]

Re: C454e "TPM chip has been changed"

Well, NOW KM decided to put up KBA00048704 again but it's been revised. WTF!!??

Related Products:bizhub 284e,bizhub 224e,bizhub 364e,bizhub 454e,bizhub 554e,bizhub 654e,bizhub 754e,bizhub C224e,bizhub C284e,bizhub C364e,bizhub C454e,bizhub C554e,bizhub C654e,bizhub C754e

Problem

The MFP (bizhub 4e series) will suddenly lose it's meters and serial number
Note: The following messages will be shown and will not clear:

• "TPM Chip has been changed"
• "Only black and white printing is possible."
• "Fax is currently unavailable"
• "Banner Print Job in Queue"

Solution

CAUSE: Issue will occur after powering OFF the MFP for a while specially after the weekend.

SOLUTION: Perform the steps below.
1. Install the MFP Board if the board is a repaired board run the Reset Tar file 3 times on the MFPB
2. Once the third Data initialization is complete Power Down the main power and wait 20 seconds
3. Insert firmware stick with (latest Special firmware) and turn the MFP on
4. When the firmware screen comes up check/correct Machine and Type, then flash firmware.
5. After firmware has loaded, power down machine remove USB and power machine back on.
6. Allow the MFP to perform it's recovery process if the CD390 occurs recover data.
7. On reboot if the TPM chip has been changed message happens order a New SSD board through Warranty FOC program.
8. Install new SSD Board and flash machine with latest special firmware
9. Power ON machine and test all functions

Note: Please follow the READMe has specific instructions on "How to update the firmware.pdf". The latest version firmware is available for download via One Stop Product Support.




No mention of F/W GHV-M1 whatsoever. Again, WTF!!??

[Jumping Jack Flash]

Re: C454e "TPM chip has been changed"

What a frickin' waste of time we've spent on this lately. I sure wish KM would pull their heads out of their collective asses!!

Unfortunately, it is hard to find this FW, but it is available for download.
Recently I fought C654e on a panel with 2 pillars.
It's a good idea to start your device without HDD first.
Your procedure is very good.
A5C10Y0-F000-GHV-M1-960-CHECKSUM-c5cb.ZIP
A5C10Y0-F000-GHV-M1-990-CHECKSUM-c143.ZIP

[srvctec]

Re: C454e "TPM chip has been changed"

Yes this article is missing now. And even more, now there is no mention to install this FW on next visit in the FW related doc.

What a frickin' waste of time we've spent on this lately. I sure wish KM would pull their heads out of their collective asses!!

[tsbservice]

Re: C454e "TPM chip has been changed"

What's REALLY suspicious about this whole GHV-M1 F/W thing is that now the only thing I can find about it is the original bulletin 11472. Konica Minolta seems to have deleted all the other info about this from all solutions files for the 4e series. I just downloaded the latest ones and the above info I posted is not in them. They update these on a daily basis or as new info is available, so why did they delete all of the info I posted above? Is it no longer viable? Was it a giant screw up on their part? Do we really need to put this special F/W on every 4e machine ASAP?

A few weeks ago, I emailed them about the solutions file being confusing since it mentions the C/654e & C/754e machines also needing the GHV-M1 update but there is no GHV-M1 F/W for these models on their site and never has been. Fast forward to yesterday when I was trying to find the info to post here and it's gone. I'm not trained on these models, so I can't just call them up and ask what the deal is. Also, we've never had this issue happen yet. Something really fishy is going on here, IMO.

Sorry, didn't mean to hijack your thread, mascan42.

Yes this article is missing now. And even more, now there is no mention to install this FW on next visit in the FW related doc.

[srvctec]

Re: C454e "TPM chip has been changed"

What's REALLY suspicious about this whole GHV-M1 F/W thing is that now the only thing I can find about it is the original bulletin 11472. Konica Minolta seems to have deleted all the other info about this from all solutions files for the 4e series. I just downloaded the latest ones and the above info I posted is not in them. They update these on a daily basis or as new info is available, so why did they delete all of the info I posted above? Is it no longer viable? Was it a giant screw up on their part? Do we really need to put this special F/W on every 4e machine ASAP?

A few weeks ago, I emailed them about the solutions file being confusing since it mentions the C/654e & C/754e machines also needing the GHV-M1 update but there is no GHV-M1 F/W for these models on their site and never has been. Fast forward to yesterday when I was trying to find the info to post here and it's gone. I'm not trained on these models, so I can't just call them up and ask what the deal is. Also, we've never had this issue happen yet. Something really fishy is going on here, IMO.

Sorry, didn't mean to hijack your thread, mascan42.