USB Firmware issues...

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  • Oystercopy
    Senior Tech

    Site Contributor
    500+ Posts
    • Oct 2009
    • 579
    #1

    USB Firmware issues...

    Hey guys... trying to load F/W onto my bizhubs in my shop and some of the newer USB sticks won't allow the machines to boot into f/w update mode...??? They'll load F/W just fine if I use some of the older sticks I have, so what's the secret (if there is one) to making the newer USB sticks "bootable"? I read a few articles that seem to know what this is, but can't seem to get a straight answer? Instead of going into F/W update mode, the machine boots up as normal, which it doesn't do with the older sticks...
    Thanks in advance!
    OC
    Tags: f/w, mode, sticks, usb
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: USB Firmware issues...

      Originally posted by Oystercopy
      Hey guys... trying to load F/W onto my bizhubs in my shop and some of the newer USB sticks won't allow the machines to boot into f/w update mode...??? They'll load F/W just fine if I use some of the older sticks I have, so what's the secret (if there is one) to making the newer USB sticks "bootable"? I read a few articles that seem to know what this is, but can't seem to get a straight answer? Instead of going into F/W update mode, the machine boots up as normal, which it doesn't do with the older sticks...
      Thanks in advance!
      OC
      most USB firmware upgrades require:

      format: FAT32
      size of thumbdrive: no more than 2gb

      some of the 4gb thumbs do work.

      stick with good brands.. sandisk has always been my goto

        Comment

        • Copier Addict
          Aging Tech

          Site Contributor
          10,000+ Posts
          • Jul 2013
          • 13039
          #3
          Re: USB Firmware issues...

          As Phil said, no larger than 4gb. Although I used to use a Staples brand Relay 8gb thumb drive that worked just fine. So the brand matters. Stick with Sandisk, Kingston etc

            Comment

            • Oystercopy
              Senior Tech

              Site Contributor
              500+ Posts
              • Oct 2009
              • 579
              #4
              Re: USB Firmware issues...

              OK, well I'm aware that some systems/machines require a smaller stick, so I have been using 1gb or smaller for a while now. The only time I go over that is if the file is simply too large for the stick. And I've formatted them in each FAT and FAT32, nothing makes a difference. Same computer and F/W can be loaded with an older drive, so I'm wondering, could this have something to do with the newer drives (maybe) being 3.0 and not downwards compatible or something?
              Thanks.

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22808
                  #5
                  Re: USB Firmware issues...

                  Originally posted by Oystercopy
                  OK, well I'm aware that some systems/machines require a smaller stick, so I have been using 1gb or smaller for a while now. The only time I go over that is if the file is simply too large for the stick. And I've formatted them in each FAT and FAT32, nothing makes a difference. Same computer and F/W can be loaded with an older drive, so I'm wondering, could this have something to do with the newer drives (maybe) being 3.0 and not downwards compatible or something?
                  Thanks.
                  NEVER use UBS 3.0.. even some 2.0 don't always work in some systems.. I had Xerox play with 2.0 (6605) but the olders DO NOT!

                  pick your drive carefully. you might have to try several to find oe that jives well with THAT model.

                    Comment

                    • Toxic
                      Senior Tech

                      500+ Posts
                      • Dec 2009
                      • 690
                      #6
                      Re: USB Firmware issues...

                      My logical conclusion (maybe not right) is that bios on the machine board does not recognize all usb sticks like long ago when we use windows xp and it does not recognize almost no hardware without installing drivers for specific device.
                      Thats because windows xp does not have drivers integrated and now windows 10 for example have almost everything integrated and recognize almost all that you plug in.
                      That is system developer choice.
                      KM integrated maybe few most used drivers to save memory space and save time to include all usb brands on the market because there is no need for this in real life.
                      I am not IT specialist and i am maybe totaly wrong about this but never been interested too much about this problem because i always have few working usb sticks and i dont care for reason why all usb sticks are not working.

                        Comment

                        • Woxner
                          Senior Tech

                          500+ Posts
                          • Jul 2011
                          • 810
                          #7
                          Re: USB Firmware issues...

                          the i sereies needs a 3.1 jetflash. thats what works best. i have used 8gb and 16 gb on all others . never been a problem for me. i have even used a 64gb. in the earlier series they said not to use more then 2 or 4 gb. mostly due to the voltage draw. but they changed that

                            Comment

                            • Synthohol
                              Certified Konica Expert

                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5463
                              #8
                              Re: USB Firmware issues...

                              USB 3.0 drives approved.


                              Installing firmware or loadable device data please refer to the following tested USB 3.1 flash drive
                              Notes:
                              1. These USB devices can either be sourced locally or online.
                              Example: (Amazon) (Newegg) (Ebay)
                              2. The following are the recommended USB flash drives.
                              • TRANSCEND 16GB JetFlash 700 USB 3.1 Flash Drive (TS16GJF700)
                              • TRANSCEND 8GB JetFlash 700 USB 3.1 Flash Drive (TS8GJF700)


                              The following MFPs were tested with the latest Base/Special firmware.

                              • bizhub C250i/C300i/C360i
                              • bizhub C3300i/C3350i/C4000i/C4050i
                              • bizhub 808/958
                              • bizhub C659/C759
                              • bizhub C258/C308/C368/C458/C558/C658
                              • bizhub 258/308/368
                              • bizhub 458e/558e/658e
                              • bizhub C3351/C3851FS
                              • bizhub 227/287/367
                              • bizhub C227/C287
                              • bizhub C754e/C654e/C554e/C364e/C284e/C224e
                              • bizhub 224e/284e/364e/454e/554e



                              for all other flash drives please D/L and save for reference.

                              can someone make this post a sticky? or we dont use that function?
                              Attached Files
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                                Comment

                                • tsbservice
                                  Field tech

                                  Site Contributor
                                  5,000+ Posts
                                  • May 2007
                                  • 7635
                                  #9
                                  Re: USB Firmware issues...

                                  Originally posted by Synthohol
                                  USB 3.0 drives approved.


                                  Installing firmware or loadable device data please refer to the following tested USB 3.1 flash drive
                                  Notes:
                                  1. These USB devices can either be sourced locally or online.
                                  Example: (Amazon) (Newegg) (Ebay)
                                  2. The following are the recommended USB flash drives.
                                  • TRANSCEND 16GB JetFlash 700 USB 3.1 Flash Drive (TS16GJF700)
                                  • TRANSCEND 8GB JetFlash 700 USB 3.1 Flash Drive (TS8GJF700)


                                  The following MFPs were tested with the latest Base/Special firmware.

                                  • bizhub C250i/C300i/C360i
                                  • bizhub C3300i/C3350i/C4000i/C4050i
                                  • bizhub 808/958
                                  • bizhub C659/C759
                                  • bizhub C258/C308/C368/C458/C558/C658
                                  • bizhub 258/308/368
                                  • bizhub 458e/558e/658e
                                  • bizhub C3351/C3851FS
                                  • bizhub 227/287/367
                                  • bizhub C227/C287
                                  • bizhub C754e/C654e/C554e/C364e/C284e/C224e
                                  • bizhub 224e/284e/364e/454e/554e



                                  for all other flash drives please D/L and save for reference.

                                  can someone make this post a sticky? or we dont use that function?
                                  Like Synth said plus this:
                                  USB thumb drive does not work with 4,4e,8,8e or i Series

                                  Personally I purchased and use recommended TRANSCEND 16GB JetFlash 700 USB 3.1 Flash Drive (TS16GJF700) without any issue on newer models 7, 8 and i-series.
                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                    Comment

                                    • srvctec
                                      Former KM Senior Tech

                                      500+ Posts
                                      • Oct 2009
                                      • 827
                                      #10
                                      Re: USB Firmware issues...

                                      My main F/W install USB stick is a Mushkin 32GB USB 3.0 that I've use for years without issue. Now that all the newer machines just require a folder on the drive vs. a crap-ton of files on the root, I can put all the latest machines F/W and movie data on one drive. Of course before that there were numerous smaller thumb drives that worked without issue as well and I still use those for the older 4 and 4e machines when I need to do a F/W update or install because of a failed board.

                                      When we started having issues with some drives, we STOPPED using Windows to format any of the drives. We now use rufus to format the drives and have had no issues since formatting with that cool little open source program. A guy I work with just got back from school a few weeks ago and the consensus was NEVER use Windows to format a thumb drive for F/W installs, although that's the way we did it for many years without issue. My guess is the newer machines are a bit more picky in the formatting of the F/W drive.
                                      Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                                        Comment

                                        • Oystercopy
                                          Senior Tech

                                          Site Contributor
                                          500+ Posts
                                          • Oct 2009
                                          • 579
                                          #11
                                          Re: USB Firmware issues...

                                          Sounds good SRVTEC, I'll have to give that a try. And I've been using small 1gb sticks for several years now (cheap, no name) without issue, but always formatting them in Windows... why I've never had a problem before now is puzzling, though... It would seem to point to the new drives being USB 3.0 compatible, but I dunno...
                                          OC

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