[Misc] C258 Change Drum Units message with 30% life remaining

[looper]

Hello everybody,

I have a weird problem with my C258, a few days ago i got the message to replace K drum unit, so before ordering i checked all of them to see the remaining life and i decided to place an order for all four of them with my local KM distributor.

Today, i replaced it and the message was gone, but it still wouldn't print anything, so i did a power on/off. After booting up, it started to display messages for the remaining three CMY drum units, to change them, while in same time the consumables menu showing all three of them with over 30% life remaining and the K one with a full 100% bar.

I tried powering on/off again, pull it from the outlet, but nothing changes, the message appears every time. All i can do is bw copies.

My local KM technician its not available until next week and all he suggested was to power on/off the unit...

Machine install date: 05.04.2018, used only oem toners.

k1.jpg k2.jpg

[Bix]

Re: C258 Change Drum Units message with 30% life remaining

Toner is OEM but is the drum OEM? There appears to be an old chip already initialized or the chip is not original.

[looper]

Re: C258 Change Drum Units message with 30% life remaining

All four drums are oem, paid over 1000E for them. We only use oem parts.

[tsbservice]

Re: C258 Change Drum Units message with 30% life remaining

If you replace all 4 machine start date for drums should be the day you replaced them. I don't see so.
The machine isn't recognized new drums for some reason. Why would you want to change expensive color drums with over 30% life remaining?

[looper]

Re: C258 Change Drum Units message with 30% life remaining

I guess my exprimation was ambiguous. I bought all four to have them on hand, when I saw the remaining life of the colored ones, but I only changed the K black one.

I only got a message for the K black one, and after changing it and reboot the machine, a message popped up saying I have to also replace the remaining three colored ones.

Now in the machine I have a new black one and the original CMY ones.

[Bix]

Re: C258 Change Drum Units message with 30% life remaining

ok now it's clearer. So your question is why the MFP asks you to replace the drums when they are actually still at 30%, right? If the MFP is not blocked, just ignore the messages.


Show us the counters, so we can advise you better.

[looper]

Re: C258 Change Drum Units message with 30% life remaining

Yep, that's the question! Keep in mind that the message to replace all three CMY drums appeared only after I changed the K one (for which I had received the initial warning).

Also, I can only use it to copy bw pages and scan to smb, it doesn't print at all and the printing job its not even listed when I try a test page, although the message displayed states I can use it for bw printing.

k3.jpg k4.jpg k5.jpg

[tech51]

Re: C258 Change Drum Units message with 30% life remaining

What firmware version is it on?

I had a C458 today which would only allow black and white printing and updating the firmware cleared the message, mind you most of the consumables were over life.

Also the life stop and unit change warning settings need to be disabled.

A picture of the warning on the panel would help.

Sounds like you will need the technician to visit.

[looper]

Re: C258 Change Drum Units message with 30% life remaining

Where can I see the firmware version?, I'm not in the office right now and I only have web acces to the printer via VPN.

I also realized that I don't have a photo of the message, but it says that something like "Replace Drum Unit. Y M C Drum Unit needs to be replaced. Start Guidance"

[tsbservice]

Re: C258 Change Drum Units message with 30% life remaining

Go to machine panel and print from Utility tab Consumables life list or if it cannot be printed take a picture and post here.

[looper]

Re: C258 Change Drum Units message with 30% life remaining

I printed the consumables list before leaving, hope it's the right one.

k7.jpg

[tsbservice]

Re: C258 Change Drum Units message with 30% life remaining

Your CMY drums rotation time just got past life stop count. Replace CMY drums as they are over life or if you want to use them over life, life stop settings should be changed to nonstop.

[looper]

Re: C258 Change Drum Units message with 30% life remaining

Do you recommend using them in this way? Also, how can I set them to nonstop, from the service menu?

I would like to get a couple of months from them, because the printing is great and it never showed any lines on the paper.

Its pretty confusing why in the printer Consumables menu they show over 30% life and this rotation thing is keeping them blocked.

[tsbservice]

Re: C258 Change Drum Units message with 30% life remaining

I think your machine may have FW bug that prevent it to show correct replacement dates. Ideally I would recommend calling certified tech to deal with this bug by doing FW update and make needed settings in SM to enhance drum life past stop values.

P.S.
As I like your replying to our questions I may go further in PM with Contributor to this site even being educated enduser.

P.S.2
Free hint.
It's good for print quality if you do Gradations from Admin mode after replacing any image responsible parts like drum unit etc.

[looper]

Re: C258 Change Drum Units message with 30% life remaining

Thank you.

I hope my tehnician will know what to do and be available, we already lost 3 days to this issue and is getting hard to get things done in the office without a color printer.

I would've liked to solve it myself during this weekend and have it ready to work on Monday morning.

When doing a firmware update, does the machine preserve the settings, user accounts and all that?

Is there any way I can get my hands on the required firmware?, I can't find a link for it on the Konica support page.