C258 Change Drum Units message with 30% life remaining

[Gaffers01]

Re: C258 Change Drum Units message with 30% life remaining

Check that you are printing to the correct ipaddress, if the "engineer" initialised the machine it may of reset the network settings.

[looper]

Re: C258 Change Drum Units message with 30% life remaining

@Synthohol: no, nothing extra attached to it, just the unit and the bottom part with wheels, which I found out the hard way that it's S separate part.

@Bix: yes, copy works great, even color. Printing is dead, tried different os, different driver versions, nothing is displayed on the printer.

@Gaffers01: the ip is correct, the web interface and driver settings can be accessed with no issues.

Something is definitely messed up inside, but until I get my hands on a firmware to try it, I have no choice but to keep winning to Konica and hope they will send someone more competent (which I highly doubt it).

[Synthohol]

Re: C258 Change Drum Units message with 30% life remaining

Ma a parte la stampa da PC, ora puoi usare la stampante come copiatrice?

(Translated) But apart from PC printing, can you now use the printer as a copier?

Next question, hit menu, utility and device information.
What IP address is shown? If it starts with 169 then usually dhcp on the router/server is off and you have to manually enter IP subnet gateway and dns.

[looper]

Re: C258 Change Drum Units message with 30% life remaining

192.168.14.206, I set it manually so I don't get any dhcp duplicate ip issues.

I have another three 4752s with same range static ips that work ok.

[Gaffers01]

Re: C258 Change Drum Units message with 30% life remaining

Can you print through the Web Connection using the Direct Print tab?

[looper]

Re: C258 Change Drum Units message with 30% life remaining

I haven't tried this and I'm not in office anymore today, but I tried printing from my mobile phone, using KM Mobile Print app and same issue.

[Synthohol]

Re: C258 Change Drum Units message with 30% life remaining

Or at the very least open the copiers Web page

[looper]

Re: C258 Change Drum Units message with 30% life remaining

Yep, web page works well, from here I changed the IP.

[Synthohol]

Re: C258 Change Drum Units message with 30% life remaining

Ok. Any consumables over life?
If you don't have that option in utility, change bit switch 227 to hex 00 and hit fix.
Then go back to utility and look again for #5 check consumable life.

[CompyTech]

Re: C258 Change Drum Units message with 30% life remaining

Go to job list and check the history and if it was deleted what do the error details say?

Also try this, go to User Settings, Printer Settings, Print Reports and print the Demo Page.

Sounds like you're dealing with a mess. Good luck

[looper]

Re: C258 Change Drum Units message with 30% life remaining

20200123_153832-1612x1209.jpg 20200123_153840-1612x1209.jpg

@CompyTech: no job is displayed, nothing is show regarding printing, just copy and scan, the print jobs don't even appear.

And yes, if I print something from the service menu or reports from printer, it works.

[CompyTech]

Re: C258 Change Drum Units message with 30% life remaining

If you can print reports sounds like it's network related. If you print something to it, do you see the blue data light on the front panel flash? If not then the print job is probably not reaching the machine. Check the print job queue on the PC see if it's stuck.

I think factory reset aka All Data Clear was the right call. Just sounds like the tech didn't do it correctly. Definitely not how most of us here would of handled it.

[looper]

Re: C258 Change Drum Units message with 30% life remaining

No, the blue lights don't do anything, the printer just stays quiet.

But I tried different pcs with Win 7 and Win 10 with different driver versions. I did a clean driver install on a laptop that wasn't in my network until today.

Don't know what else to try.

[CompyTech]

Re: C258 Change Drum Units message with 30% life remaining

You mentioned account track. Presume you entered the account track information in the print properties of the driver?

Also if your laptop has an ethernet port, you could direct connect to the copier with network cable and configure laptop TCP/IP settings to match the scheme of the copier and try to print to it that way.

[copier tech]

Re: C258 Change Drum Units message with 30% life remaining

I used the EnhancedSecurity menu to turn off all Life Stop options.

The technician finally arrived, did a factory reset and left, without testing the printing function. Now i'm redoing all the Acct. Track settings and will test it asap.

A new message is now being displayed "No animation guide available, contact your technician" or something like that and the left orange led keeps blinking, he said is no problem and left...

I'll finish the settings and let you know how it goes.

Where did you find this "engineer" sounds like he's formatted your HDD that was totally unnecessary.

You now need to install the movie animation file (machine will work fine without however)

You said you were redoing the account track settings? turn this off & start with the basics get a print job out first before you turn on any authentication etc.

The fact you can see the machine webpage it can only be a driver or account track issue.