C258 an internal error has occurred

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  • edi1907
    Technician
    • Dec 2015
    • 15

    C258 an internal error has occurred

    Hello friends, when I take print or copy it starts work but it gives this error after take 5-6 pages and after it resets job.
    Anybody help me please?
    YouTube
  • patrickjlc
    Trusted Tech

    100+ Posts
    • Feb 2015
    • 212

    #2
    Re: C258 an internal error has occurred

    Originally posted by edi1907
    Hello friends, when I take print or copy it starts work but it gives this error after take 5-6 pages and after it resets job.
    Anybody help me please?
    YouTube
    Does it give you a code for misfeed, jam, etc? Did you try turning it off, unplug the machine, wait 5 minutes, plug it in and turning it back on, to see if it gives any code

    Sent from my SM-G930V using Tapatalk

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22702

      #3
      Re: C258 an internal error has occurred

      If I were to take a WAG I'd say that you probably have developer density issue with one of the colors.

      My suggestion is to go onto service mode and find out what error code is stored. Or hire someone who can. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • edi1907
        Technician
        • Dec 2015
        • 15

        #4

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22702

          #5
          Re: C258 an internal error has occurred

          It doesn't display a code, but a code is stored in service mode. Please look.
          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • tsbservice
            Field tech

            Site Contributor
            5,000+ Posts
            • May 2007
            • 7635

            #6
            Re: C258 an internal error has occurred

            Like BC said, it's probably 255x error pending. There are modified bushings.
            Post your machine counter and consumables life.
            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • edi1907
              Technician
              • Dec 2015
              • 15

              #7
              Re: C258 an internal error has occurred

              Originally posted by tsbservice
              Like BC said, it's probably 255x error pending. There are modified bushings.
              Post your machine counter and consumables life.

              Comment

              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5463

                #8
                Re: C258 an internal error has occurred

                so ya get what ya pay for when using aftermarket supplies.
                sounds about right.

                thats not directed at you yourself, just my feelings on garbage toner..

                see how many halftone test pages you can print so it flushes out the piss toner and replenishes with the good stuff.
                it should stabilize eventually i hope.
                We know a thing or two because we've seen a thing or two.
                The medication helps though...

                Comment

                • Bix
                  Service Manager

                  1,000+ Posts
                  • Apr 2018
                  • 1421

                  #9
                  Re: C258 an internal error has occurred

                  Hi, before replacing anything, I would try to locate the error code.


                  I advise you to contact a local KM technology. In any case, you need to wait about 3 reboots before the C258 will return you an error code. You can also check these errors in the service menu in the Counter list.

                  Comment

                  • copier tech
                    Field Supervisor

                    5,000+ Posts
                    • Jan 2014
                    • 7931

                    #10
                    Re: C258 an internal error has occurred

                    Non genuine toners cause this exact kind of issue.

                    Even though you have taken out the Katun toner it has now been fed into the hopper & dev unit.

                    As you have been advised multiple times enter CE mode & look what error it has logged.



                    Let us eat, drink, and be merry, because tomorrow we may die!

                    For all your firmware & service manual needs please visit us at:

                    www.copierfirmware.co.uk - www.printerfirmware.co.uk

                    Comment

                    • edi1907
                      Technician
                      • Dec 2015
                      • 15

                      #11
                      Re: C258 an internal error has occurred

                      Originally posted by copier tech
                      Non genuine toners cause this exact kind of issue.

                      Even though you have taken out the Katun toner it has now been fed into the hopper & dev unit.

                      As you have been advised multiple times enter CE mode & look what error it has logged.



                      Comment

                      • copier tech
                        Field Supervisor

                        5,000+ Posts
                        • Jan 2014
                        • 7931

                        #12
                        Re: C258 an internal error has occurred

                        This is frowned upon posting that info on here however a quick Google & you'll find a youtube video of how to enter CE mode.



                        Let us eat, drink, and be merry, because tomorrow we may die!

                        For all your firmware & service manual needs please visit us at:

                        www.copierfirmware.co.uk - www.printerfirmware.co.uk

                        Comment

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