C224 Control panel buttons

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4217
    #1

    C224 Control panel buttons

    Hi,

    Customer called and said the 3 "hard" keys under touch screen are not working. One of these is the Fax/Scan button which they use all the time.

    They ordered a new machine from me but it won't be delivered for a few weeks. Is there a work around for them to scan without using that button, just until new machine arrives? I don't have a C224 in shop to look at, only have "E" versions.

    Any ideas appreciated.

    Thanks
    Tags: button, buttons, c224, scan
    • GIUBOSS
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2013
      • 1331
      #2
      Re: C224 Control panel buttons

      disassemble the keyboard and exchange the key you need with one that they don't use, on the electronic board or use a contact spray

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7635
          #3
          Re: C224 Control panel buttons

          What's the problem? Scan/Fax soft key disappeared also from touch panel
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • allan
              RTFM!!

              5,000+ Posts
              • Apr 2010
              • 5445
              #4
              Re: C224 Control panel buttons

              C224 so it slides to the side to reveal the keypad?
              Whatever

                Comment

                • copyman
                  Owner / Technician

                  Site Contributor
                  2,500+ Posts
                  • Sep 2005
                  • 4217
                  #5
                  Re: C224 Control panel buttons

                  As I mentioned it's the 3 keys under touch screen, nothing to do with the keys when sliding panel over.

                  I looked in user manual and see there is a screen with fax scan selection. Thought there was but took the customers word when they said there was none!

                    Comment

                    • femaster
                      Service Manager

                      1,000+ Posts
                      • May 2011
                      • 1417
                      #6
                      Re: C224 Control panel buttons

                      It's not really complicated. Tell them to press the MENU button (#2 in the image below), then if things are set up correctly, there should be a button for Copy, Scan/Fax, Userbox, etc. on the touch screen. If not, it can be programmed by looking at the attached PDF, but they will need access to the ADMIN area of the copier in order to do it.

                      C754_MEN691A.png
                      Attached Files
                      A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                      My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                        Comment

                        • asrar
                          Service Manager
                          • Jun 2012
                          • 8
                          #7
                          Re: C224 Control panel buttons

                          Originally posted by tsbservice
                          What's the problem? Scan/Fax soft key disappeared also from touch panel
                          Set HDD to set in system 2.

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