Bizhub c224E not putting anything to paper

[Ilsu]

Hello

I am new in this forum and I have a problem. I purchased used Konica Minolta Bizhub c224e machine and it doesn't put anything to paper. It starts copying/printing and I can see jobs in the list. But it doesn' produce any prints. The machine was "factory reset" which means HDD was erased and after power up I was asked to format hdd which I did.

I contacted Konica Minolta in Finland and the answer was that I have to ask service technician for a visit because it may be that "basic settings" are also erased. I paid a lot for this machine and service technician visit will be really expensive. Is there anything I can do myself?

Regards

Ilkka from Finland.

[srvctec]

Re: Bizhub c224E not putting anything to paper

Hello

I am new in this forum and I have a problem. I purchased used Konica Minolta Bizhub c224e machine and it doesn't put anything to paper. It starts copying/printing and I can see jobs in the list. But it doesn' produce any prints. The machine was "factory reset" which means HDD was erased and after power up I was asked to format hdd which I did.

I contacted Konica Minolta in Finland and the answer was that I have to ask service technician for a visit because it may be that "basic settings" are also erased. I paid a lot for this machine and service technician visit will be really expensive. Is there anything I can do myself?

Regards

Ilkka from Finland.

Since you didn't say, does paper come out of the machine but it's just blank or do you mean that isn't even happening?

[Ilsu]

Re: Bizhub c224E not putting anything to paper

It doesn't do anything. It doesn't start to print.

[allan]

Re: Bizhub c224E not putting anything to paper

What is the meter reading?

Could be end of life for one of the parts.

[srvctec]

Re: Bizhub c224E not putting anything to paper

First, delete all the print jobs at the machine if there are any.

Then, press menu, utility, user settings, printer settings, print reports and try and print any of those. Might try the configuration page first and then the demo page. If those don't print, I'm betting consumables are past life and not allowing prints, which can be checked by pressing menu, utility, check consumable life.

[Ilsu]

Re: Bizhub c224E not putting anything to paper

Just got the estimate about the costs. Only trip to my location would cost around 360$ plus time on site is 160$/hour.

[Bix]

Re: Bizhub c224E not putting anything to paper

Have you tried an internal print? What appears in the job list? For that amount of the quote you could think of an inclusive rental of a new MFPrinter

[Ilsu]

Re: Bizhub c224E not putting anything to paper

IMG_20200306_174507.jpgHow can I test internal print? You mean somekind of test page?

I answer to myself: I tried to print a list of consumables. They are in the print queue and sound of the machine gets louder but still no paper coming out.

[Takhnamishvili]

Re: Bizhub c224E not putting anything to paper

Hello

I am new in this forum and I have a problem. I purchased used Konica Minolta Bizhub c224e machine and it doesn't put anything to paper. It starts copying/printing and I can see jobs in the list. But it doesn' produce any prints. The machine was "factory reset" which means HDD was erased and after power up I was asked to format hdd which I did.

I contacted Konica Minolta in Finland and the answer was that I have to ask service technician for a visit because it may be that "basic settings" are also erased. I paid a lot for this machine and service technician visit will be really expensive. Is there anything I can do myself?

Regards

Ilkka from Finland.

Try to format HDD from service mode, Factory Reset does not mean that HDD was formatted. I had such problem many times, MFP receives job, light starts blinking (on the bottom of the panel) and then immediately stops, so you need to format HDD, there are two types, physical format and logical format, you can do both of them, but then you will need to install movie data. MFP will work without movie data too but there will be warning message "No animation guide available...". Try to format HDD

[Bix]

Re: Bizhub c224E not putting anything to paper

Exact! You press Utilities - Printer settings - print report

[tsbservice]

Re: Bizhub c224E not putting anything to paper

Can you do copies?

[Ilsu]

Re: Bizhub c224E not putting anything to paper

I have now a really bad feeling about this....IMG_20200306_200618.jpg

[Ilsu]

Re: Bizhub c224E not putting anything to paper

Can you do copies?

No. Nothing. There was a printed report about total print amount which was printed at the end of january. Total print amount was only 151000. That's why I didn't suspect anything. Internal prints won't come out either. The sound of the machine comes louder, like some fan but nothing happens.

[Ilsu]

Re: Bizhub c224E not putting anything to paper

Try to format HDD from service mode, Factory Reset does not mean that HDD was formatted. I had such problem many times, MFP receives job, light starts blinking (on the bottom of the panel) and then immediately stops, so you need to format HDD, there are two types, physical format and logical format, you can do both of them, but then you will need to install movie data. MFP will work without movie data too but there will be warning message "No animation guide available...". Try to format HDD

How to get to service mode? Machine asked to format HDD and I did. And there is now that warning message, too. I am end user who is most likely bought piece of s**t worth of 1100$

[Takhnamishvili]

Re: Bizhub c224E not putting anything to paper

How to get to service mode? Machine asked to format HDD and I did. And there is now that warning message, too. I am end user who is most likely bought piece of s**t worth of 1100$

Menu button > Counter > Display keypad > Stop button > 0 > 0 > Stop button> 0 > 1 after it may ask you enter password which is usually 9272927292729272 (9272 4 times) touch End button on the top right corner of the screen after entering the password, if password is correct you will enter if not, it will ask for correct one. After entering service mode go here State confirmation > memory/HDD adj. > HDD format and choose logical or physical format. I can not remember exactly which, but one of them needs much more time than another. after finish turn off printer, wait for 10 seconds and turn it on back and check how it goes.