Bizhub C220, does not recognize new black toner, pale black copy

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  • Nico.FRA
    Technician
    • Mar 2020
    • 38

    Bizhub C220, does not recognize new black toner, pale black copy

    After the machine gives me the error message "change the toner", a new original toner installed, the toner level indicator always goes low. the PC interface gives 4% while the toner is new. test with another new toner, always the same. In addition, the black print is very pale but it has been working like this for 1 month! By changing the development unit k, the level indicator remains identical, very low, but the copy is instantly perfect again ..... but 500 copies later, again, very pale black copy. Anyone have any idea of ​​the problem? Error Code P-9!

    The other actions which have not changed anything .... changing the motherboard, checking the clutch k that works.....inverted k and yellow toner (with change of the chip) it doesn't change anything .....
    inverted k and yellow toner (with change of the chip) it doesn't change anything ....inverted k and yellow toner (with change of the chip) it doesn't change anything ....
  • allan
    RTFM!!

    5,000+ Posts
    • Apr 2010
    • 5445

    #2
    Re: Bizhub C220, does not recognize new black toner, pale black copy

    Have stripped and cleaned the hopper?
    Whatever

    Comment

    • Nico.FRA
      Technician
      • Mar 2020
      • 38

      #3
      Re: Bizhub C220, does not recognize new black toner, pale black copy

      Originally posted by allan
      Have stripped and cleaned the hopper?
      "It's done, but I'm afraid it could come from the HV unit card"

      It's done, but I'm afraid it could come from the HV unit cardIt's done, but I'm afraid it could come from the HV unit card

      Comment

      • GIUBOSS
        Service Manager

        Site Contributor
        1,000+ Posts
        • Jul 2013
        • 1331

        #4
        Re: Bizhub C220, does not recognize new black toner, pale black copy

        have you carried out all the checks for the P-9 fault (Black) including the transfer unit? Have you replaced the developer k unit as per PM?

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4213

          #5
          Re: Bizhub C220, does not recognize new black toner, pale black copy

          Might of missed it read your post real fast. Did you check to see if K developer dumped? Did you try a new K dev unit?

          Genuine toner?

          Comment

          • allan
            RTFM!!

            5,000+ Posts
            • Apr 2010
            • 5445

            #6
            Re: Bizhub C220, does not recognize new black toner, pale black copy

            If its a HV issue then the TCR value should stay steady even with low print density.
            The fact that you installed a new dev tank and 500 prints later the prints was light would posibly be a toner supply issue.
            No C2557 error? What is the TCR value?


            Honestly i almost never replace HV units ever. Last one was on a B363 and before than none for years.
            On that machine the contact and spring making contact can get some corrosion but easy to clean.
            Whatever

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22699

              #7
              Re: Bizhub C220, does not recognize new black toner, pale black copy

              Originally posted by allan
              Have stripped and cleaned the hopper?
              Usually it's the bushings of the toner hopper seizing up. There are new style bushings that are supposed to fix this ... but in my experience most of the time if you clean the hopper bushings thoroughly, it never comes back. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • Nico.FRA
                Technician
                • Mar 2020
                • 38

                #8
                Re: Bizhub C220, does not recognize new black toner, pale black copy

                Originally posted by blackcat4866
                Usually it's the bushings of the toner hopper seizing up. There are new style bushings that are supposed to fix this ... but in my experience most of the time if you clean the hopper bushings thoroughly, it never comes back. =^..^=
                "by dismantling the Assy sub hopper, am i right?"

                Comment

                • Nico.FRA
                  Technician
                  • Mar 2020
                  • 38

                  #9
                  Re: Bizhub C220, does not recognize new black toner, pale black copy

                  Originally posted by allan
                  If its a HV issue then the TCR value should stay steady even with low print density.
                  The fact that you installed a new dev tank and 500 prints later the prints was light would posibly be a toner supply issue.
                  No C2557 error? What is the TCR value?


                  Honestly i almost never replace HV units ever. Last one was on a B363 and before than none for years.
                  On that machine the contact and spring making contact can get some corrosion but easy to clean.
                  "OK"

                  Comment

                  • allan
                    RTFM!!

                    5,000+ Posts
                    • Apr 2010
                    • 5445

                    #10
                    Re: Bizhub C220, does not recognize new black toner, pale black copy

                    Yes.

                    Did you replace the dev tank with a new or used devtank?

                    What is the black TCR value????
                    Whatever

                    Comment

                    • Nico.FRA
                      Technician
                      • Mar 2020
                      • 38

                      #11
                      Re: Bizhub C220, does not recognize new black toner, pale black copy

                      Originally posted by allan
                      Yes.

                      Did you replace the dev tank with a new or used devtank?

                      What is the black TCR value????
                      " Replace a new Dev. K unit, genuine one from konika. TCR level : 4%....but with a full one, also genuine!"

                      Comment

                      • Nico.FRA
                        Technician
                        • Mar 2020
                        • 38

                        #12
                        Re: Bizhub C220, does not recognize new black toner, pale black copy

                        Originally posted by GIUBOSS
                        have you carried out all the checks for the P-9 fault (Black) including the transfer unit? Have you replaced the developer k unit as per PM?
                        "Transfer Unit is ok, What does PM mean?"

                        Comment

                        • Nico.FRA
                          Technician
                          • Mar 2020
                          • 38

                          #13
                          Re: Bizhub C220, does not recognize new black toner, pale black copy

                          Originally posted by copyman
                          Might of missed it read your post real fast. Did you check to see if K developer dumped? Did you try a new K dev unit?

                          Genuine toner?
                          "I did not try again with another new development unit, the toner is a genuine one"

                          Comment

                          • blackcat4866
                            Master Of The Obvious

                            Site Contributor
                            10,000+ Posts
                            • Jul 2007
                            • 22699

                            #14
                            Re: Bizhub C220, does not recognize new black toner, pale black copy

                            Originally posted by Nico.FRA
                            "by dismantling the Assy sub hopper, am i right?"
                            Yes, correct.
                            If you'd like a serious answer to your request:
                            1) demonstrate that you've read the manual
                            2) demonstrate that you made some attempt to fix it.
                            3) if you're going to ask about jams include the jam code.
                            4) if you're going to ask about an error code include the error code.
                            5) You are the person onsite. Only you can make observations.

                            blackcat: Master Of The Obvious =^..^=

                            Comment

                            • copyman
                              Owner / Technician

                              Site Contributor
                              2,500+ Posts
                              • Sep 2005
                              • 4213

                              #15
                              Re: Bizhub C220, does not recognize new black toner, pale black copy

                              Originally posted by Nico.FRA
                              "Transfer Unit is ok, What does PM mean?"
                              This is what gets me mad. How can you offer help to someone that doesn't know what a "PM" is.

                              Sorry I have to draw the line at some point. Not going to waste my time speaking in technical terms if someone doesn't even know something like this. Makes me think they are end user.

                              I will help end users to a certain point but I'm here to help my fellow tech brothers!

                              Comment

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