fiery disconnecting

[beetle73]

Hi all

I have a fiery disconnecting itself from the machine around the same time every day.
Fiery does not crash just disconnects. Turning machine off / on , machine reconnects and all is good
Happens off the network. Tried a different fiery with same result
Anyone have any ideas?

[tsbservice]

Re: fiery disconnecting

Do you mind to mention machine model and fiery you're working on?

[beetle73]

Re: fiery disconnecting

Km c1060l with Ic415

[Phil B.]

Re: fiery disconnecting

Do you mind to mention machine model and fiery you're working on?

sounds to me like he has a timer setting that is going wonkers ... he needs to double check or print out fiery settings and upload.

maybe CMOS battery in the server is dying?

[beetle73]

Re: fiery disconnecting

Thx for the input
Tried 2 servers with same result
Couldn't find any timers that might cause the issue

[Synthohol]

Re: fiery disconnecting

could be auto updating if it happens the same time every day.
recheck your Fiery configuration.

[beetle73]

Re: fiery disconnecting

Nope
set to auto update at 3 oclock am
Neither fiery or machine shut-off
just loose connection

[Bix]

Re: fiery disconnecting

Maybe there is some energy saving option

[mita]

Re: fiery disconnecting

Try turning off snmp

[beetle73]

Re: fiery disconnecting

Thx
I will definitely try that

[beetle73]

Re: fiery disconnecting

Thx for the suggestion
This did not work either

[Albonline]

Re: fiery disconnecting

get the dsw list from another machine of the same family and compare ,think you may find an undocumented switch has been set.

[tsbservice]

Re: fiery disconnecting

get the dsw list from another machine of the same family and compare ,think you may find an undocumented switch has been set.

Yeah pretty good idea. There's soft switch comparing tool to help with automatic comparison.

[Synthohol]

Re: fiery disconnecting

can you ping the copier or open PSWC during its "disconnected" time?
i dont remember if the fiery is a passthrough on that model or the copier has its own ethernet connection.
can you remote desktop into the fiery and maybe check the system/event logs for clues?
maybe a windows service is having an issue or has some scheduled backup or virus scan?
backup the fiery settings and run the restore function on the fiery that will clear all settings and be factory fresh.
im more interested in if it loses network connectivity or just fiery to copier connectivity through the video cable. could be a wonky VI board but i need more data.

[emujo2]

Re: fiery disconnecting

It may have something to do with the marketplace app..We have had more than a few issues with anything that uses the web browser functionality go whacky (tech term) when the app tries to launch itself to check for updates, especially if you can ping the Fiery, the new machines use the Web browser to dispaly on the LCD. E