I have had the total counter change on two machines out in the field. One is a bizhub C308. The other is a Bizhub C454e. There was no warning or machine failure. We found out when the customer was called for their monthly meter counts for billing. The counts had changed by hundreds of thousands of copies. What was once a count of over 350,000 changed to just over 62,000. All counters both color, black, and total had changed. These changes have been verified by tech's visiting the customer offices and confirming. Has anybody else had this problem and what causes it and can anything be done about preventing it?
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Re: total counter changes
This is disgusting problem. I have heard that failed battery backup can cause machine to lost some data including counters but on two machines? Are they at same customer?A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused. -
Re: total counter changes
It should go wrong. The data is not kept on a single card and synchronizations are made every hour. If synchronization does not match, the MFP fails.
Usually when something goes wrong, the change goes from zero pages to millions of pages. Are you sure someone isn't trying to change the counters?
In the case of the C454e, if I'm not mistaken, it still has the mechanical counter next to the toners.Comment
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Re: total counter changes
In case of C308, check in history for error C-D370.
Counters may be incorrect due to corrupt data in the eMMC board.
The Workaround would be:
1. Unset the HDD2.
Format the eMMC board ( Physical and then logical)
3. Set the HDD to Installed again
P.S
Probably same may happen in C454e if SSD data is corrupt...
Keep us informedA tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
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A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
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Re: total counter changes
I didn't think about the parts counters. I will have to check on those.Comment
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A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...Comment
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Re: total counter changes
Agree this wasn't necessary. Mike asked a good original question. And also man enough to admit he didn't think about checking the parts, etc counters.Comment
Especially from someone who has been a member for nearly 11 years and has accumulated a whole 31 posts, most of which seem to have happened in the last couple days.
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