Bizhub C308 C368 error code C-D011

[copier tech]

Re: Bizhub C308 C368 error code C-D011

Just for an exprt advise on D011...got this D011 call from customer on C368. The fault was intermitent and randomly. I was in field so vsited the customer and turned off hdd. Worked fine since last week. Customer complained about scanning capcity. So should go for HDD replacement or should I try FW first. I think HDD was going down...

I would enable the HDD if the machine comes to ready use the Preventive firmware A7PU0Y0-F000-GXX-B0.

Then perform a long test of large scan batches & also send print & copy jobs, basically work the HDD hard if the error doesn't return you should be OK.

[pangolin]

Re: Bizhub C308 C368 error code C-D011

Hello, I'm running into this same error code C-D011 occasionally on a C308, and the rest of the time it refuses to print, scan or even open the settings interface, while showing the "Preparing Scan User Box" message.

It looks like from this thread and TAGB1600274EN that I should try updating the SATA firmware to A7PU0Y0-F000-GXX-B0, as well as A7PU0Y0-F000-G00-X4

Can anyone who already solved this problem help me get those updates? Thanks!

[tulintron]

Re: Bizhub C308 C368 error code C-D011

Hello, I'm running into this same error code C-D011 occasionally on a C308, and the rest of the time it refuses to print, scan or even open the settings interface, while showing the "Preparing Scan User Box" message.

It looks like from this thread and TAGB1600274EN that I should try updating the SATA firmware to A7PU0Y0-F000-GXX-B0, as well as A7PU0Y0-F000-G00-X4

Can anyone who already solved this problem help me get those updates? Thanks!

Are you a technician or end user?

[tulintron]

Re: Bizhub C308 C368 error code C-D011

Hello, I'm running into this same error code C-D011 occasionally on a C308, and the rest of the time it refuses to print, scan or even open the settings interface, while showing the "Preparing Scan User Box" message.

It looks like from this thread and TAGB1600274EN that I should try updating the SATA firmware to A7PU0Y0-F000-GXX-B0, as well as A7PU0Y0-F000-G00-X4

Can anyone who already solved this problem help me get those updates? Thanks!

In addition to the firmware, there is a document with the steps to be followed. Probable errors and how to proceed with them.

If you're not a technician, I suggest you find one. If it is, it should already have.


We are curious about you. New user and 02 single posts asking for firmware.


Have you already replaced the HD? Disable and restart. How does she behave?

[Phil B.]

Re: Bizhub C308 C368 error code C-D011

In addition to the firmware, there is a document with the steps to be followed. Probable errors and how to proceed with them.

If you're not a technician, I suggest you find one. If it is, it should already have.


We are curious about you. New user and 02 single posts asking for firmware.


Have you already replaced the HD? Disable and restart. How does she behave?

A lot of new techs/end users do not realize that firmware and other manuals/tech pubs are restricted to TECH USE ONLY.
Techs can lose their tech ID# for passing out such info.
In extreme cases their dealership can lose their ability to sell/service said brand.
That is why I refuse to pass out those items.
END USERS SHOULD -= NEVER =- have those items.

Sent from my SM-G960U using Tapatalk

[Phil B.]

Re: Bizhub C308 C368 error code C-D011

Hello, I'm running into this same error code C-D011 occasionally on a C308, and the rest of the time it refuses to print, scan or even open the settings interface, while showing the "Preparing Scan User Box" message.

It looks like from this thread and TAGB1600274EN that I should try updating the SATA firmware to A7PU0Y0-F000-GXX-B0, as well as A7PU0Y0-F000-G00-X4

Can anyone who already solved this problem help me get those updates? Thanks!

Being an end user you should hire a TRAINED TECH.

Sent from my SM-G960U using Tapatalk

[pangolin]

Re: Bizhub C308 C368 error code C-D011

In addition to the firmware, there is a document with the steps to be followed. Probable errors and how to proceed with them.

If you're not a technician, I suggest you find one. If it is, it should already have.


We are curious about you. New user and 02 single posts asking for firmware.


Have you already replaced the HD? Disable and restart. How does she behave?

Well, I'm the best we have for a technician, as the only tech support guy for a small non-profit . Maybe you know the kind of place - they don't really have budget for anything, so I'm the resource for "everything that plugs into the wall", heh. I'm technically competent, and have maintained printers, but definitely not nearly as skilled in this area as y'all here, so I was hoping for some assistance with the pieces I can't get a hold of.

Appreciate the concern for whether I'll know what to do with the firmware. I did read the above referenced technical document describing the errors I'm seeing, and outlining the steps to take to remediate. But anyway I didn't replace the HD, I was thinking to try that after updating the firmware.

[sakisaki]

Re: Bizhub C308 C368 error code C-D011

Hey, can someome pm me

A7PU0Y0-F000-GXX-A8
A7PU0Y0-F000-GXX-B0

firmwares?

regards
saki

[Phil B.]

Re: Bizhub C308 C368 error code C-D011

Hey, can someome pm me

A7PU0Y0-F000-GXX-A8
A7PU0Y0-F000-GXX-B0

firmwares?

regards
saki

2 posts. Begging for firmware.
Try making a contribution to CTN.
The gentleman with the firmware like to see a contributor badge on your profile.

Sent from my SM-G960U using Tapatalk

[copier tech]

Re: Bizhub C308 C368 error code C-D011

Hey, can someome pm me

A7PU0Y0-F000-GXX-A8
A7PU0Y0-F000-GXX-B0

firmwares?

regards
saki

Happy to help.

Printer & Copier Firmware - www.printerfirmware.co.uk

C208 Series Misc HDD error code.pdf

[Kapral]

Re: Bizhub C308 C368 error code C-D011

I have the same problem in one of my C308's. I've downloaded mass production firmware, that should (in theory) correct this problem, but it didn't - perhaps because D011 code appeared a few times before.
That said - i've downloaded from infohub that GXX-A8 firmware, that should correct the mistake, but i'm unable to upload it into machine. The procedure described in bulletin says, that uploading this firmware is no different, than any other firmware (plug usb, press stop, power up the system), but every time i try, the machine keeps booting to user mode. And i've tried like 6 or 7 different pendrives, also checked that at least few of those pendrives are able to upload firmware to this C308 and a few others. What am i doing wrong?

[srvctec]

Re: Bizhub C308 C368 error code C-D011

I have the same problem in one of my C308's. I've downloaded mass production firmware, that should (in theory) correct this problem, but it didn't - perhaps because D011 code appeared a few times before.
That said - i've downloaded from infohub that GXX-A8 firmware, that should correct the mistake, but i'm unable to upload it into machine. The procedure described in bulletin says, that uploading this firmware is no different, than any other firmware (plug usb, press stop, power up the system), but every time i try, the machine keeps booting to user mode. And i've tried like 6 or 7 different pendrives, also checked that at least few of those pendrives are able to upload firmware to this C308 and a few others. What am i doing wrong?

Try uploading the F/W with the front door of the machine open.

[ayeright]

Re: Bizhub C308 C368 error code C-D011

I have the same problem in one of my C308's. I've downloaded mass production firmware, that should (in theory) correct this problem, but it didn't - perhaps because D011 code appeared a few times before.
That said - i've downloaded from infohub that GXX-A8 firmware, that should correct the mistake, but i'm unable to upload it into machine. The procedure described in bulletin says, that uploading this firmware is no different, than any other firmware (plug usb, press stop, power up the system), but every time i try, the machine keeps booting to user mode. And i've tried like 6 or 7 different pendrives, also checked that at least few of those pendrives are able to upload firmware to this C308 and a few others. What am i doing wrong?

The front usb port is connected to the correct usb socket on the controller? Just checking..

[feracampos]

Re: Bizhub C308 C368 error code C-D011

Oh boy... I'm having this issue. C-D011.
What steps I have to do to troubleshoot this?

Thanks a lot.

[techsxge]

Re: Bizhub C308 C368 error code C-D011

The front usb port is connected to the correct usb socket on the controller? Just checking..

Also note that you need to HOLD the stop button pressed for a couple sconds until you see the black dot