C250i Self Diagnostic on start up

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  • byronf
    Senior Member

    100+ Posts
    • Sep 2017
    • 109
    #1

    [Misc] C250i Self Diagnostic on start up

    Hi Guys,

    I have a C250i that boots up straight into service mode self diagnostics. There are no errors all check results "OK". I have updated fw to G00-79 with no luck and I have redone the entire set up again, the machine is functional however the client is not happy to keep exiting the service mode screen whenever yhe machine is powered up.
    Tags: c250i, entire, mode, service
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7634
      #2
      Re: C250i Self Diagnostic on start up

      Do G00-7B FW.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5457
          #3
          Re: C250i Self Diagnostic on start up

          Unless the button is stuck in behind the panel?
          Don't forget to change sw switch 25 to the newest function level.
          I forget the hex, maybe someone can fill in that blank faster than me.
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7634
              #4
              Re: C250i Self Diagnostic on start up

              Hex 10.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • Bix
                  Service Manager

                  1,000+ Posts
                  • Apr 2018
                  • 1421
                  #5
                  Re: C250i Self Diagnostic on start up

                  Originally posted by tsbservice
                  Do G00-7B FW.
                  I didn't like this firmware, it did strange things for me. Now I prefer to experiment with GC1-7B

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22698
                      #6
                      Re: C250i Self Diagnostic on start up

                      Originally posted by Synthohol
                      Unless the button is stuck in behind the panel?
                      Don't forget to change sw switch 25 to the newest function level.
                      I forget the hex, maybe someone can fill in that blank faster than me.
                      If the hex switch isn't changed, this is exactly what you'll get. It drove our in shop techs crazy for a few days.
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • ivovb
                          Senior Tech

                          500+ Posts
                          • Apr 2008
                          • 695
                          #7
                          Re: C250i Self Diagnostic on start up

                          Starting machine with Power key pressed will cause Self diagnostic. So check if Power key is somehow constantly blocked.

                          BR
                          I'll never ask if I didn't check user manual, service manual, parts list, BSI/TNI/TAD... web, existing threads.

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7634
                              #8
                              Re: C250i Self Diagnostic on start up

                              No stuck buttons involved just do FW and correct function version.
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                Comment

                                • byronf
                                  Senior Member

                                  100+ Posts
                                  • Sep 2017
                                  • 109
                                  #9
                                  Re: C250i Self Diagnostic on start up

                                  Originally posted by tsbservice
                                  No stuck buttons involved just do FW and correct function version.
                                  Hi All,
                                  Updated GC1-7B and correct the version and all is working normal.

                                  Thank you all for your assistance.

                                    Comment

                                    • Synthohol
                                      Certified Konica Expert

                                      Site Contributor
                                      5,000+ Posts
                                      • Mar 2016
                                      • 5457
                                      #10
                                      Re: C250i Self Diagnostic on start up

                                      and thank you for the update
                                      We know a thing or two because we've seen a thing or two.
                                      The medication helps though...

                                        Comment

                                        • b.amur360
                                          Junior Member
                                          • Jan 2016
                                          • 6
                                          #11
                                          Re: C250i Self Diagnostic on start up

                                          You can stop the MFP to automaticly perform self diagnostics by adjusting dip sw 163 to hex 00

                                          the default is to run auto diagnostics when it thinks it has a problem, but this can confuse customers who see the self diagnostics screen!

                                          I prefer to turn this off.

                                          BR

                                            Comment

                                            • Albonline
                                              Service Manager

                                              1,000+ Posts
                                              • Sep 2008
                                              • 1098
                                              #12
                                              Re: C250i Self Diagnostic on start up

                                              Originally posted by Bix
                                              I didn't like this firmware, it did strange things for me. Now I prefer to experiment with GC1-7B

                                              im running gc1-7b seems to be as stable as 45 but without the issues. just remember to disable marketplace before flashing.

                                                Comment

                                                • Bix
                                                  Service Manager

                                                  1,000+ Posts
                                                  • Apr 2018
                                                  • 1421
                                                  #13
                                                  Re: C250i Self Diagnostic on start up

                                                  Originally posted by Albonline
                                                  im running gc1-7b seems to be as stable as 45 but without the issues. just remember to disable marketplace before flashing.
                                                  Hi, I'm only reading now.
                                                  What will happen if this is not done?

                                                    Comment

                                                    • Albonline
                                                      Service Manager

                                                      1,000+ Posts
                                                      • Sep 2008
                                                      • 1098
                                                      #14
                                                      Re: C250i Self Diagnostic on start up

                                                      Originally posted by Bix
                                                      Hi, I'm only reading now.
                                                      What will happen if this is not done?

                                                      The flash has sometimes been corrupted.

                                                        Comment

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