Bizhub C353 "Install the imaging unit and close all doors" error

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  • femaster
    Service Manager

    1,000+ Posts
    • May 2011
    • 1485

    #16
    Re: Bizhub C353 "Install the imaging unit and close all doors" error

    Originally posted by bgolpmp
    BUT when I exited out of that screen and went back to the standard screen the error was still there
    Then I rebooted the printer and the error was still there
    I also did a trouble reset and the error was still there
    When I went back into the software switch settings and would type in 51 or 55 in the first box the things I typed into the boxes were not there. It was back to the default I believe 0's

    Am I doing this wrong?

    Thanks
    Andy
    It sounds like you don't have a new enough firmware installed. It's been a long time since I've had to set this model, but I believe the Long Life functionality you are looking for came in one of the later firmware versions. Most likely the version on your machine is prior to those switch settings being implemented. That and I don't think it would have helped out your situation anyway, as it sounds like it thinks the units aren't even installed, so long life settings wouldn't do you any good in that case anyway.
    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

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    • bgolpmp
      Technician

      Site Contributor
      • Jun 2015
      • 27

      #17
      Re: Bizhub C353 "Install the imaging unit and close all doors" error

      And I suppose there is no way I can get my hands on an updated firmware to try?????

      Comment

      • bgolpmp
        Technician

        Site Contributor
        • Jun 2015
        • 27

        #18
        Re: Bizhub C353 "Install the imaging unit and close all doors" error

        I also contributed to this site!! I am so grateful for all the help I am getting and think that is the least I can do is to keep the site going!

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        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5808

          #19
          Re: Bizhub C353 "Install the imaging unit and close all doors" error

          PM sent!
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

          Comment

          • bgolpmp
            Technician

            Site Contributor
            • Jun 2015
            • 27

            #20
            Re: Bizhub C353 "Install the imaging unit and close all doors" error

            Thanks!!!!! It is awesome how helpful everyone is on here! I will let you know if this fixes it. I found a 128mb compact flash laying around but I can't find a reader for it!!! I thought the reader would be the easy part

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5808

              #21
              Re: Bizhub C353 "Install the imaging unit and close all doors" error

              We know a thing or two because we've seen a thing or two.
              The medication helps though...

              Comment

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