Konica Minolta bizhub 475 error code E301

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  • serzhmarchuk
    Technician
    • Mar 2020
    • 10

    Konica Minolta bizhub 475 error code E301

    I have few Konica Minolta bizhub 4750 printers and on all of them I have error code E301(000.00) as soon as i plug in network to it. Anyone had problem like that?
    Last edited by serzhmarchuk; 07-31-2020, 11:35 PM.
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5439

    #2
    Re: Konica Minolta bizhub 475 error code E301

    E301 Referring incorrect memory
    reseat the ram or maybe if the additional ram is the wrong type?
    if not the copier then maybe the wrong driver is being used to print?
    Konica is down so i cant even get a solution if one exists.


    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • arahael
      Technician

      Site Contributor
      50+ Posts
      • Mar 2013
      • 96

      #3
      Re: Konica Minolta bizhub 475 error code E301

      Go Admin setting>Network>SSDP ? Broadcasting? > Disable it.
      Works on xx4 series

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22692

        #4
        Re: Konica Minolta bizhub 475 error code E301

        I'm just going to say that I wish you luck. We placed (4) bizhub 4052's that lock up the moment they are plugged into the endusers network. They do not lock up on our network, or any other network tested. If there is a solution, KM could not come up with it.

        If my opinion carries any weight (and it usually does not) it seems like the only feasible solution to substitute Lexmarks. Yes, I know it's basically the same engine, but the Lexies don't lock up.

        I'll be watching the comments. =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808

          #5
          Re: Konica Minolta bizhub 475 error code E301

          Originally posted by blackcat4866
          If my opinion carries any weight (and it usually does not)
          =^..^=
          blackcat4866,

          With ALL due respect Sir I strongly DISAGREE with this statement

          I Consider YOU Sir, one of the MOST on point users with your recommendations .. You Sir, have a knowledge I only wish I could attain ..


          PLEASE Brother NEVER sell yourself short in any way shape or form. I know you are a humble soul.. but don't sell yourself short.

          Phil B.

          Comment

          • Akshay_M
            Junior Member
            • Aug 2020
            • 5

            #6
            Re: Konica Minolta bizhub 475 error code E301

            turn on the machine with the network cable unplugged.

            if it starts up fine, clear the print queue.

            make sure it is running the latest firmware, there are a plethora of print job related bugs that cause this.

            Comment

            • 3ktlc
              Trusted Tech

              Site Contributor
              100+ Posts
              • Feb 2018
              • 178

              #7
              Re: Konica Minolta bizhub 475 error code E301

              We had a couple of 4750s doing this. Never did find a fix. KM couldn't figure it out. Installed different machines for the customer and all is well. Put the 4750s in another location. small companies. working ok

              Comment

              • Bix
                Service Manager

                1,000+ Posts
                • Apr 2018
                • 1421

                #8
                Re: Konica Minolta bizhub 475 error code E301

                Hi, the bizhub 4050/4750 is the first start of Konica Minolta software integration into Lexmark. If you notice, the settings are similar to Konica Minolta printers but I personally consider a bad copy bad. A good integration of the Konica Minolta software I found it only in the next model, therefore in bizhub 4052.

                I have seen several bulletins on network problems and E301/E304. The best advice is to update the firmware to the latest version. I have seen several bulletins on network problems and E301. The best advice is to update the firmware to the latest version. Another bulletin suggests "Change the network speed setting to automatic. (Default: 100 Mbps half duplex)"

                Other solution:
                1. Install the firmware that fixes the issue.
                2. Change to [ON] if [Rank C] of [Internal Error. Auto Cancel] in Service menu is set to [OFF].
                Procedures: [Service Mode]> [System 2]> [Internal Error. Auto Cancel]> [Rank C]
                Change to [ON] if it's set to [OFF]. (Default: ON)


                Supplementary information:
                The interval time from Error occurrence to automatic reboot can be changed by the following Software Switch setting.
                291 bit0: [0]: 60 seconds to automatic reboot. (Default)
                [1]: 10 seconds to automatic reboot.


                [Fixed firmware]
                bizhub 4750/4050
                -> Install A6F730G0705-W99, A6F730G0705-999, or later.

                Comment

                • serzhmarchuk
                  Technician
                  • Mar 2020
                  • 10

                  #9
                  Re: Konica Minolta bizhub 475 error code E301

                  Thanks, it always starts up fine without network cable attached. in fact it works fine on USB only.

                  Anyway, Do you know how to update firmware on it if there is service password that is not default and I don't know a new one?

                  Originally posted by Akshay_M
                  turn on the machine with the network cable unplugged.

                  if it starts up fine, clear the print queue.

                  make sure it is running the latest firmware, there are a plethora of print job related bugs that cause this.

                  Comment

                  • Phil B.
                    Field Supervisor

                    10,000+ Posts
                    • Jul 2016
                    • 22808

                    #10
                    Re: Konica Minolta bizhub 475 error code E301

                    Originally posted by serzhmarchuk
                    Thanks, it always starts up fine without network cable attached. in fact it works fine on USB only.

                    Anyway, Do you know how to update firmware on it if there is service password that is not default and I don't know a new one?
                    that info is in the service manual...

                    IMHO no tech worth his salt will go to a machine WITH OUT one ...

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7627

                      #11
                      Re: Konica Minolta bizhub 475 error code E301

                      Originally posted by serzhmarchuk
                      Thanks, it always starts up fine without network cable attached. in fact it works fine on USB only.

                      Anyway, Do you know how to update firmware on it if there is service password that is not default and I don't know a new one?
                      Why not default service password? Who changed it if you service machines
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                      Comment

                      • serzhmarchuk
                        Technician
                        • Mar 2020
                        • 10

                        #12
                        Re: Konica Minolta bizhub 475 error code E301

                        Actually I do have the service password it actually was the default one. However, no manual can tell me how to upgrade the firmware. I assume its only for the authorized personal, butpprinter is used and out of warrranty, i thought may be tehre is a way to update it myself.

                        Comment

                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 7627

                          #13
                          Re: Konica Minolta bizhub 475 error code E301

                          Originally posted by serzhmarchuk
                          Thanks, it always starts up fine without network cable attached. in fact it works fine on USB only.

                          Anyway, Do you know how to update firmware on it if there is service password that is not default and I don't know a new one?
                          Originally posted by serzhmarchuk
                          Actually I do have the service password it actually was the default one. However, no manual can tell me how to upgrade the firmware. I assume its only for the authorized personal, butpprinter is used and out of warrranty, i thought may be tehre is a way to update it myself.
                          What did you say? Choose the right bolded statement from your own posts 😂
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                          Comment

                          • Phil B.
                            Field Supervisor

                            10,000+ Posts
                            • Jul 2016
                            • 22808

                            #14
                            Re: Konica Minolta bizhub 475 error code E301

                            Originally posted by serzhmarchuk
                            Actually I do have the service password it actually was the default one. However, no manual can tell me how to upgrade the firmware. I assume its only for the authorized personal, butpprinter is used and out of warrranty, i thought may be tehre is a way to update it myself.
                            i have been working on machines for decades.. and in all my time NEVER did I see a manual that didn't describe how to update firmware.. it's one duty that Trained techs do on a regular basis.

                            I call BS on this statement

                            Comment

                            • serzhmarchuk
                              Technician
                              • Mar 2020
                              • 10

                              #15
                              Re: Konica Minolta bizhub 475 error code E301

                              Its actually default password, i was entering it wrong. But there is no firmware upgrade option in service mode. I understand kinoca minolta is different from Lexmark on this issue, but is there a way to do it yourself?

                              Originally posted by tsbservice
                              Why not default service password? Who changed it if you service machines

                              Comment

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