Bizhub C654e vertical color lines

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  • fntsy
    Technician

    Site Contributor
    • Aug 2008
    • 26

    #16
    Re: Bizhub C654e vertical color lines

    Originally posted by Synthohol
    Just a thought, don't use the thick paper setting. Use special\user paper setting with the GM2 rating
    See if that makes a difference. Hell, try envelope setting.
    Also check the neutral to ground at the outlet, anything over 1/2 a volt is unacceptable and may be a ground issue.
    OMG, thank you. Envelope setting works. No lines and the toner is well fused on a 250 gsm paper. A good work-around.
    Still - what a puzzling problem. Maybe firmware issue?

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23009

      #17
      Re: Bizhub C654e vertical color lines

      Perhaps the thick paper setting for A3 is changing the print speed? Good call on the Envelope Media Type.

      Maybe try a different level of firmware? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • Synthohol
        Certified Konica Expert

        Site Contributor
        5,000+ Posts
        • Mar 2016
        • 5849

        #18
        Re: Bizhub C654e vertical color lines

        im on the fence about firmware vs HV in this case.
        it appears that when idle the DV has put this line on all the drums and the belt picked them up so the image was made on top of the residue lines.
        if you want to try firmware i can help.
        if you want to try an HV, that i can only help with a part#
        glad the workaround helped, not the first time ive had to change media type because the standard settings do something screwey.
        im curious though if its all OEM toner and parts or aftermarket. not judging since we all dig our own graves one way or another
        We know a thing or two because we've seen a thing or two.
        The medication helps though...

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 23009

          #19
          Re: Bizhub C654e vertical color lines

          Originally posted by Synthohol
          ... glad the workaround helped, not the first time I've had to change media type because the standard settings do something screwy...
          We recently had a C754e that fuser multiple imaged only on one specific media (199gsm on the package, 210gsm on my scale), only when set to Plain, Thick2, and Thick3 media types. Technically it's Thick2.

          Thick1 works perfectly. I don't have a good explanation. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • Phil B.
            Field Supervisor

            10,000+ Posts
            • Jul 2016
            • 22798

            #20
            Re: Bizhub C654e vertical color lines

            Originally posted by fntsy
            OMG, thank you. Envelope setting works. No lines and the toner is well fused on a 250 gsm paper. A good work-around.
            Still - what a puzzling problem. Maybe firmware issue?
            NO it's a paper weight/type setting problem

            Comment

            • fntsy
              Technician

              Site Contributor
              • Aug 2008
              • 26

              #21
              Re: Bizhub C654e vertical color lines

              Originally posted by Phil B.
              NO it's a paper weight/type setting problem
              The same setting with the same paper works on another machine.

              Comment

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