C360 horizontal magenta line on the edge

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  • madu132
    Technician

    Site Contributor
    50+ Posts
    • Dec 2008
    • 65

    C360 horizontal magenta line on the edge

    Hi Guys

    I have issue with c360, there is horizontal magenta line on the bottom when printing color as in attachment, but when print b/w there is no line.

    check and try to swap the drum to other color but still same. Any idea what could causing this?


    WhatsApp Image 2020-08-14 at 11.47.35.jpg
  • robinsonad86
    Technician

    50+ Posts
    • Aug 2014
    • 67

    #2
    Re: C360 horizontal magenta line on the edge

    Potentially magenta dev unit, more than likely transfer belt

    Comment

    • Albonline
      Service Manager

      1,000+ Posts
      • Sep 2008
      • 1098

      #3
      Re: C360 horizontal magenta line on the edge

      Originally posted by madu132
      Hi Guys

      I have issue with c360, there is horizontal magenta line on the bottom when printing color as in attachment, but when print b/w there is no line.

      check and try to swap the drum to other color but still same. Any idea what could causing this?





      [ATTACH=CONFIG]46468[/ATTACH]


      print head, if image is printed in non image area. can't really tell from the scans

      Comment

      • Synthohol
        Certified Konica Expert

        Site Contributor
        5,000+ Posts
        • Mar 2016
        • 5463

        #4
        Re: C360 horizontal magenta line on the edge

        from what i can see on the tiny tiny sample is the T\belt isnt cleaning on the edge.
        its either the belt or the gears that drive the belt cleaning unit.
        We know a thing or two because we've seen a thing or two.
        The medication helps though...

        Comment

        • Rugggero
          Junior Member
          • Sep 2008
          • 6

          #5
          Re: C360 horizontal magenta line on the edge

          I would try to control the laser, first with the rod supplied, then disassembling it.

          Comment

          • femaster
            Service Manager

            1,000+ Posts
            • May 2011
            • 1417

            #6
            Re: C360 horizontal magenta line on the edge

            How does the magenta drum look? I've had something similar with a bad drum. Swap magenta drum with cyan and see if you get cyan on the bottom instead of magenta.

            EDIT: Never mind, somehow missed the part that stated the drum swap had already been tried.

            Next step would be verify the transfer belt and belt cleaning unit. Probably wouldn't hurt to make sure that there isn't a build-up of toner/developer on that end of the development unit for some reason also.
            Last edited by femaster; 08-15-2020, 11:57 PM.
            A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
            My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635

              #7
              Re: C360 horizontal magenta line on the edge

              Originally posted by madu132
              ...
              check and try to swap the drum to other color but still same. Any idea what could causing this?


              [ATTACH=CONFIG]46468[/ATTACH]
              Originally posted by femaster
              How does the magenta drum look? I've had something similar with a bad drum. Swap magenta drum with cyan and see if you get cyan on the bottom instead of magenta.
              Looks to me like OP already swapped drums
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

              Comment

              • femaster
                Service Manager

                1,000+ Posts
                • May 2011
                • 1417

                #8
                Re: C360 horizontal magenta line on the edge

                Originally posted by tsbservice
                Looks to me like OP already swapped drums
                Thanks for that. Not sure how I missed that!
                A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22808

                  #9
                  Re: C360 horizontal magenta line on the edge

                  Originally posted by Rugggero
                  I would try to control the laser, first with the rod supplied, then disassembling it.
                  control or CLEAN?

                  Comment

                  • fornerm
                    Technician

                    50+ Posts
                    • Apr 2010
                    • 82

                    #10
                    Re: C360 horizontal magenta line on the edge

                    Hello,
                    Look my early Post, i had an Cyan Line on the edge......
                    Is this the same failure ?
                    I cant see your exemble pictures, its to small.



                    mfg

                    Comment

                    • Rugggero
                      Junior Member
                      • Sep 2008
                      • 6

                      #11
                      Re: C360 horizontal magenta line on the edge

                      Originally posted by Phil B.
                      control or CLEAN?
                      Clean and check the difference between before and after.

                      Comment

                      • fatduke
                        Technician

                        50+ Posts
                        • Jun 2020
                        • 75

                        #12
                        Re: C360 horizontal magenta line on the edge

                        Originally posted by robinsonad86
                        Potentially magenta dev unit, more than likely transfer belt
                        I agree, also transfer roller.

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22808

                          #13
                          Re: C360 horizontal magenta line on the edge

                          Originally posted by Rugggero
                          Clean and check the difference between before and after.
                          so you just confused CONTROL with clean?

                          Comment

                          • Synaux
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Mar 2012
                            • 1224

                            #14
                            Re: C360 horizontal magenta line on the edge

                            Originally posted by Synthohol
                            from what i can see on the tiny tiny sample is the T\belt isnt cleaning on the edge.
                            its either the belt or the gears that drive the belt cleaning unit.
                            Yup, looks like the M roller inside the belt is lopsided--note the lightness on the top...

                            Either that or a lack of voltage to the M unit itself?


                            Originally posted by fatduke
                            I agree, also transfer roller.
                            No offense, but that does not make sense. How could a transfer roller make an impression of only one color in what looks like high saturation in one spot--and--outside the print area? I guarantee you that the tranf roller will have magenta build up on the edge, but I fail to understand how that can possibly be the the cause. That said, the K print would probably clean up with a new (or cleaned) transfer roller.

                            I would like to see some scanned images of some 12x18" stock (or anything 12"). Gradation, halftone, and halftone at 50% out of bypass with the guides fully extended and the stock pushed to the user-side of the machine at its limit (might run slightly skewed, but who cares).

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