Konica Minolta c308 - stuck in self diagnostic mode

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  • Kenny
    Senior Tech

    Site Contributor
    500+ Posts
    • Jun 2009
    • 504
    #1

    Konica Minolta c308 - stuck in self diagnostic mode

    Tags: c308, diagnostic, konica, stuck, time
    • Max
      Senior Tech

      500+ Posts
      • Oct 2011
      • 526
      #2
      Re: Konica Minolta c308 - stuck in self diagnostic mode

      Screenshot of diagnostic screen ? Reset error code list and check again after a few days/after diagnostic. I would start there 1st.

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7635
          #3
          Re: Konica Minolta c308 - stuck in self diagnostic mode

          At what version is current machine FW?
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22698
              #4
              Re: Konica Minolta c308 - stuck in self diagnostic mode

              You can get this exact symptom if you update the firmware, but do not change the DIPSW in the bulletin. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Terna247
                  Technician

                  50+ Posts
                  • Jan 2019
                  • 64
                  #5
                  Re: Konica Minolta c308 - stuck in self diagnostic mode

                  I had a call where a machine was preparing the "user box" and "fax/scan" to infinity... No job was coming in.
                  It was solved with logical formatting of the SSD and a halfway physical format of the HDD.


                  Sent from my Infinix X606C using Tapatalk

                    Comment

                    • femaster
                      Service Manager

                      1,000+ Posts
                      • May 2011
                      • 1417
                      #6
                      Re: Konica Minolta c308 - stuck in self diagnostic mode

                      Originally posted by Terna247
                      I had a call where a machine was preparing the "user box" and "fax/scan" to infinity... No job was coming in.
                      It was solved with logical formatting of the SSD and a halfway physical format of the HDD.
                      Halfway physical format of the HDD?
                      I'm thinking this is some translation issue, but if not, could you elaborate on that...
                      A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                      My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                        Comment

                        • Terna247
                          Technician

                          50+ Posts
                          • Jan 2019
                          • 64
                          #7
                          Re: Konica Minolta c308 - stuck in self diagnostic mode

                          Femestar... While running the the physical format I stopped on the way...2% I guess. Switch off from the main switch. It gave an error code CD001 I think. Service mode sytem1 iniatialization>>clear all data>> off.
                          powered after 10 secs and all the jobs sent spooled up.

                          Sent from my Infinix X606C using Tapatalk

                            Comment

                            • byronf
                              Senior Member

                              100+ Posts
                              • Sep 2017
                              • 109
                              #8
                              Re: Konica Minolta c308 - stuck in self diagnostic mode

                              Hi Kenny,

                              You can stop the MFP to automaticly perform self diagnostics by adjusting dip sw 163 to hex 00.
                              Lets us know

                                Comment

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