Door won't close (Ka Bizhub C220)

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  • Agathe
    Junior Member
    • Nov 2020
    • 4

    Door won't close (Ka Bizhub C220)

    Hello,

    I am coming to you today because I cannot print on my Bizhub C220 because of the error message saying the right door is not closed.
    I think it has something to do with the spring, but I am not sure so I don't want to break it more by forcing something that I am not supposed to.

    Here are some pictures of the door in question :

    IMG-4491.jpgIMG-4493.jpgIMG-4494.jpgIMG-4496.jpgIMG-4498.jpg

    What do you think ?

    Thank you in advance !
    Last edited by Agathe; 11-15-2020, 10:32 PM. Reason: uploaded by mistake
  • rrrohan
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2011
    • 1971

    #2
    Re: Door won't close (Ka Bizhub C220)

    Is the fuse door closed.

    Edit: never mind i see it is closed

    Sent from my Pixel 4 XL using Tapatalk
    Last edited by rrrohan; 11-16-2020, 05:40 AM.

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    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5463

      #3
      Re: Door won't close (Ka Bizhub C220)

      does it close or just say its not closed?
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

      Comment

      • rrrohan
        Service Manager

        Site Contributor
        1,000+ Posts
        • Sep 2011
        • 1971

        #4
        Re: Door won't close (Ka Bizhub C220)

        kinda looks like the hook on door is snapped

        hook.JPG

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        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5463

          #5
          Re: Door won't close (Ka Bizhub C220)

          or the actuator next to it?

          best bet, close the transfer door and jig the big door. see if the message is still there.
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

          Comment

          • allan
            RTFM!!

            5,000+ Posts
            • Apr 2010
            • 5445

            #6
            Re: Door won't close (Ka Bizhub C220)

            Is almost always the fuser cover that is not pushed down.
            Whatever

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            • rrrohan
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1971

              #7
              Re: Door won't close (Ka Bizhub C220)

              Originally posted by allan
              Is almost always the fuser cover that is not pushed down.
              i thought that but 1st picture shows that its shut.

              i hope OP can clarify if door wont physically lock shut or if the copier just doesnt believe the door is shut

              Comment

              • Agathe
                Junior Member
                • Nov 2020
                • 4

                #8
                Re: Door won't close (Ka Bizhub C220)

                Originally posted by rrrohan
                i thought that but 1st picture shows that its shut.

                i hope OP can clarify if door wont physically lock shut or if the copier just doesnt believe the door is shut
                Thank you for your replies and sorry for the delay in replying.
                The door can't shut because of the first one that doesn't seem to be able to get stuck in the right place if that makes sense.
                (So it's a real problem and not only something the machine is showing on the screen)

                Comment

                • rrrohan
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2011
                  • 1971

                  #9
                  Re: Door won't close (Ka Bizhub C220)

                  Originally posted by Agathe
                  Thank you for your replies and sorry for the delay in replying.
                  The door can't shut because of the first one that doesn't seem to be able to get stuck in the right place if that makes sense.
                  (So it's a real problem and not only something the machine is showing on the screen)


                  is the fuser door latch in the open or closed position

                  if its closed it is designed to stop the main door closing as it means the fuser door isnt shut first.

                  but these break all the time but normal when it breaks it just means fuser door wont hold itself open
                  Attached Files

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 22705

                    #10
                    Re: Door won't close (Ka Bizhub C220)

                    Fuser Door.JPG
                    =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

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