BH-363, "Failed To Start"

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  • Hansoon
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3297
    #1

    BH-363, "Failed To Start"

    BH-363, "Failed To Start"
    Removed all options such as ADF, cassettes, fax board, hard drive and also the network cable. Reseated memory and NVRAM.

    Machine boots up normally - Hourglass, KonicaMinolta Logo - and than the display shows up completely normal but after a few seconds the error "Failed To Start" is popping up in the display. See attachment. After turning off/on the main switch as suggested in the screen the problem repeats exactly the same every time. Updated firmware and I did a trouble reset with keeping the Utility Switch pressed and at the same time I switched the main switch on until dot appears in the screen. Than I confirmed with "OK"

    Any ideas other than the main board please?

    20201202_154432.jpg

    Hans
    " Sent from my Intel 80286 using MS-DOS 2.0 "
    Tags: display, failed, main, start, switch
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635
      #2
      Re: BH-363, "Failed To Start"

      Hans review this thread:
      Bizhub 283 "failure to start" message
      Some guys have luck with fax board 1 or 2 just removed but left on in service mode.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22702
          #3
          Re: BH-363, "Failed To Start"

          Are there any codes stored in service mode? =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5463
              #4
              Re: BH-363, "Failed To Start"

              [.02]i would boot to a firmware stick, check the machine type then install the firmware and see how it boots normally.[/.02]
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • copyman
                  Owner / Technician

                  Site Contributor
                  2,500+ Posts
                  • Sep 2005
                  • 4217
                  #5
                  Re: BH-363, "Failed To Start"

                  I was one of the lucky guys tsb mentions. Both times I had it on Biz 223 it was the fax board. Even swapping fax board with a known good board didn't work. Told customer machine can't fax anymore because only way it works is without fax installed. Both times I saw it was within the last few years so machines were already quite old and good reason to upgrade.

                    Comment

                    • KMFLT3CH
                      Trusted Tech

                      100+ Posts
                      • May 2017
                      • 181
                      #6
                      Re: BH-363, "Failed To Start"

                      I've come across this exact problem before. The fix for me was #2 below. I found this on our knowledgebase.


                      Problem
                      "Failed to start. Please power down the main switch." message.

                      Solution
                      PROBABLE CAUSES:
                      1. Possible FK-508 Fax Kit failure or the Fax Kit is not installed and the MFP is incorrectly configured.
                      Verify the presence of a Fax Kit. Ensure that, if there is no Fax Kit installed, the machine settings are correctly configured.
                      Service Mode > System 2 > Option Board Status > Fax (Circuit 1 or 2) > Unset.
                      If an installed Fax Kit has failed, please replace it as necessary (Item #A22M011). Reboot machine.

                      2. The machine is equipped with a Fax Kit and an Hard Disk Drive (HDD). The HDD is not enabled or properly formatted.
                      Enable the HDD (HD-516):
                      a. Enter the Service Mode and select System 2.
                      b. Select HDD and select "Installed".
                      c. Once the hard drive is enabled, access State Confirmation and select "Memory/HDD Adj."
                      d. Next, select HDD Format and perform the Logical Format.
                      e. Reboot the machine.

                      3. Bad connection between the FK-508 Fax Kit and the Overall Control Board (OACB).
                      Reseat the USB cable between the fax option and the OACB.


                      You said you unplugged the HDD and Fax Kit and are still getting the error? Make sure you "Unset" the Fax Kit and HDD in service mode as well. If that still doesn't work, format the SSD (yes, SSD) in service mode.
                      Last edited by KMFLT3CH; 12-03-2020, 03:42 AM.

                        Comment

                        • copyman
                          Owner / Technician

                          Site Contributor
                          2,500+ Posts
                          • Sep 2005
                          • 4217
                          #7
                          Re: BH-363, "Failed To Start"

                          Originally posted by KMFLT3CH
                          I've come across this exact problem before. The fix for me was #2 below. I found this on our knowledgebase.


                          Problem
                          "Failed to start. Please power down the main switch." message.

                          Solution
                          PROBABLE CAUSES:
                          1. Possible FK-508 Fax Kit failure or the Fax Kit is not installed and the MFP is incorrectly configured.
                          Verify the presence of a Fax Kit. Ensure that, if there is no Fax Kit installed, the machine settings are correctly configured.
                          Service Mode > System 2 > Option Board Status > Fax (Circuit 1 or 2) > Unset.
                          If an installed Fax Kit has failed, please replace it as necessary (Item #A22M011). Reboot machine.

                          2. The machine is equipped with a Fax Kit and an Hard Disk Drive (HDD). The HDD is not enabled or properly formatted.
                          Enable the HDD (HD-516):
                          a. Enter the Service Mode and select System 2.
                          b. Select HDD and select "Installed".
                          c. Once the hard drive is enabled, access State Confirmation and select "Memory/HDD Adj."
                          d. Next, select HDD Format and perform the Logical Format.
                          e. Reboot the machine.

                          3. Bad connection between the FK-508 Fax Kit and the Overall Control Board (OACB).
                          Reseat the USB cable between the fax option and the OACB.


                          You said you unplugged the HDD and Fax Kit and are still getting the error? Make sure you "Unset" the Fax Kit and HDD in service mode as well. If that still doesn't work, format the SSD (yes, SSD) in service mode.
                          I have this bulletin and know a few techs who have told me they had to replace the HDD's but the two 223's I had it on didn't have the optional HDD installed. Most machines of that series didn't have the HDD installed.

                            Comment

                            • Hansoon
                              Field Supervisor

                              Site Contributor
                              2,500+ Posts
                              • Sep 2007
                              • 3297
                              #8
                              Re: BH-363, "Failed To Start"

                              Well, after replacing the HD and disconnecting the fax kit it came up and worked fine. Than I reinstalled the fax kit and it looked good until after a few days the error came back. Discussed with the customer the issue and we decided the take the fax kit out since they where receiving faxes anyway digitally through their router. For sending that one or two faxes per month left they would use their C-280 which has also a fax kit. I convinced them that that faxing is a 80's technology completely dying out anyway.

                              Guys many thanks for all your help again in this case. Will give some back with another contribution to this great site in January 2021.

                              Hans
                              " Sent from my Intel 80286 using MS-DOS 2.0 "

                                Comment

                                • CP-1015
                                  Trusted Tech

                                  Site Contributor
                                  250+ Posts
                                  • Nov 2020
                                  • 285
                                  #9
                                  Re: BH-363, "Failed To Start"

                                  If you'll need a fax kit for bh-363 , send me email.

                                    Comment

                                    • Hansoon
                                      Field Supervisor

                                      Site Contributor
                                      2,500+ Posts
                                      • Sep 2007
                                      • 3297
                                      #10
                                      Re: BH-363, "Failed To Start"

                                      Originally posted by CP-1015
                                      If you'll need a fax kit for bh-363 , send me email.
                                      " Sent from my Intel 80286 using MS-DOS 2.0 "

                                        Comment

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