Paper Jam C364

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  • Mosespitso
    Junior Member
    • Dec 2020
    • 3

    Paper Jam C364

    After switching on the machine, it displays the attached error message, its Konica Minolta C364. Also found on the machine some lose springs
    Attached Files
  • Mosespitso
    Junior Member
    • Dec 2020
    • 3

    #2
    Re: Paper Jam C364

    Originally posted by Mosespitso
    After switching on the machine, it displays the attached error message, its Konica Minolta C364. Also found on the machine some lose springs
    Please Assist

    Comment

    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5458

      #3
      Re: Paper Jam C364

      i remember many times paging through the parts manual magnified trying to locate wee bits that were handed to me upon arrival.
      takes a while but its a start.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

      Comment

      • Sn0wlink
        On-Site Engineer

        Site Contributor
        • Dec 2020
        • 35

        #4
        Re: Paper Jam C364

        Originally posted by Synthohol
        i remember many times paging through the parts manual magnified trying to locate wee bits that were handed to me upon arrival.
        takes a while but its a start.
        The worst is when the customer hands you some screws... Urgh!
        There's the tool the works, Then there's the tool that is Right!
        https://www.sn0wlink.com

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22698

          #5
          Re: Paper Jam C364

          Originally posted by Sn0wlink
          The worst is when the customer hands you some screws... Urgh!
          ... and most of the time the screws didn't even come from your machine!!

          But back to Mosespitso: If you really want to fix something, you'll have to get the jam code from the management list or the jam code history. If your going to be a technician you'll have to figure that out. Read the manual or Google Search.
          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • copyman
            Owner / Technician

            Site Contributor
            2,500+ Posts
            • Sep 2005
            • 4213

            #6
            Re: Paper Jam C364

            As others suggested you have to go into service mode to see actual jam code. What you see on screen is "location, where to look" for jam.

            I've never seen those parts in a Konica Minolta copier.

            If you are a tech you need to get the service manual and get up to speed with this model. Once you get the jam code that will point you in the right direction.

            If Not a tech I suggest you call one. I've seen too many times customer get in over their head trying to repair the machine themselves. Ends up costing way more $$ then if they called a tech to begin with!

            Don't misunderstand me I'm all for working on stuff and repairing anything myself. I do it all the time around the house, washer, dryer, fans, autos, mini bikes, small engines, etc etc. BUT before I attempt any repair I get the manuals and research the internet for information, etc.

            As for your jamming issue, it could several things, feed rollers, clutch, etc but is usually something simple like dirty sensors, etc

            Comment

            • CP-1015
              Trusted Tech

              Site Contributor
              250+ Posts
              • Nov 2020
              • 285

              #7
              Re: Paper Jam C364

              Spring maybe!!! number 28 from conveyance section. First I thought the other part is number 33 from payper exit, but it has onother shape.

              Comment

              • tsbservice
                Field tech

                Site Contributor
                5,000+ Posts
                • May 2007
                • 7635

                #8
                Re: Paper Jam C364

                Smaller spring is coming from some sensor actuator. You have to find which one by tapping actuators, one won't return.
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5458

                  #9
                  Re: Paper Jam C364

                  the bigger part looks like
                  A161151200


                  search your part manual for it.
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                  Comment

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