C250i Color registration error P-21

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  • blinxwap
    Technician

    50+ Posts
    • Jun 2020
    • 80

    C250i Color registration error P-21

    I have a color registration error p-21 error on a c250i that is basically still new have cleaned idc sensors , removed transfer belt cleaned transfer belt cleaning section when ever the machine warms up or i do image stabilization , either it gives p-21 error of drum unit/developing unit magenta error any suggestions also the machine used 67% lofe of the drum unit k but it has n line on the drum unit k all the other drums are above 90% the machine doesnt even have about 100k copies on it

    Sent from my SM-A505F using Tapatalk
  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 7931

    #2
    Re: C250i Color registration error P-21

    Originally posted by blinxwap
    I have a color registration error p-21 error on a c250i that is basically still new have cleaned idc sensors , removed transfer belt cleaned transfer belt cleaning section when ever the machine warms up or i do image stabilization , either it gives p-21 error of drum unit/developing unit magenta error any suggestions also the machine used 67% lofe of the drum unit k but it has n line on the drum unit k all the other drums are above 90% the machine doesnt even have about 100k copies on it

    Sent from my SM-A505F using Tapatalk
    Check the magenta dev unit toner levels, should be around 6% any lower & you will get a P21 warning.

    As with all new KMs update the firmware to the latest version (last time I checked B6) this enables a developer unit agitation mode this could be your issue.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

    Comment

    • Max
      Senior Tech

      500+ Posts
      • Oct 2011
      • 526

      #3
      Re: C250i Color registration error P-21

      What are the test k c y m sheets look like? If feint, uneven or lined you will get p 21.

      Comment

      • blinxwap
        Technician

        50+ Posts
        • Jun 2020
        • 80

        #4
        Re: C250i Color registration error P-21

        Originally posted by Max
        What are the test k c y m sheets look like? If feint, uneven or lined you will get p 21.
        Halftones has a black line on all copies cause drum unit k needs to be replaced sheets colors looks good

        Sent from my SM-A505F using Tapatalk

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7635

          #5
          Re: C250i Color registration error P-21

          Originally posted by blinxwap
          I have a color registration error p-21 error on a c250i that is basically still new have cleaned idc sensors , removed transfer belt cleaned transfer belt cleaning section when ever the machine warms up or i do image stabilization , either it gives p-21 error of drum unit/developing unit magenta error any suggestions also the machine used 67% lofe of the drum unit k but it has n line on the drum unit k all the other drums are above 90% the machine doesnt even have about 100k copies on it

          Sent from my SM-A505F using Tapatalk
          Post machine counter list, PM counter list and CMYK halftone pattern. I once or twice saw tech is posting MML list as PDF file. It will have all info needed. Simply the best way for other tech to check for machine anomalies.
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

          Comment

          • allan
            RTFM!!

            5,000+ Posts
            • Apr 2010
            • 5445

            #6
            Re: C250i Color registration error P-21

            Like mentioned print CMYK half-tones at 150 and post that. If there is poor image creation in the area where the sensors read the patches registration can fail.
            Most of the time there is a P-code for the color causing the failure. P6 to P9.

            If its only P21 with no other code then its not complaining about density. For that it needs to find the patch first.


            How is the print if you do a demo page? Is the registration way out of wack?
            Whatever

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635

              #7
              Re: C250i Color registration error P-21

              Originally posted by blinxwap
              I have a color registration error p-21 error on a c250i that is basically still new have cleaned idc sensors , removed transfer belt cleaned transfer belt cleaning section when ever the machine warms up or i do image stabilization , either it gives p-21 error of drum unit/developing unit magenta error any suggestions also the machine used 67% lofe of the drum unit k but it has n line on the drum unit k all the other drums are above 90% the machine doesnt even have about 100k copies on it

              Sent from my SM-A505F using Tapatalk
              Also what exactly means "drum unit/developing unit magenta error"?
              What if you swap M with let's say C drum?
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

              Comment

              • Bix
                Service Manager

                1,000+ Posts
                • Apr 2018
                • 1421

                #8
                Re: C250i Color registration error P-21

                Hi, some have had problems with the drum chip. I had it at some stage of installation. simply remove and replace the drum to fix. But maybe I don't understand your problem well.

                Comment

                • Max
                  Senior Tech

                  500+ Posts
                  • Oct 2011
                  • 526

                  #9
                  Re: C250i Color registration error P-21

                  Originally posted by blinxwap
                  Halftones has a black line on all copies cause drum unit k needs to be replaced sheets colors looks good

                  Sent from my SM-A505F using Tapatalk
                  Good place to start.

                  Comment

                  • REGSIS
                    Trusted Tech

                    250+ Posts
                    • May 2016
                    • 434

                    #10
                    Re: C250i Color registration error P-21

                    Originally posted by blinxwap
                    I have a color registration error p-21 error on a c250i that is basically still new have cleaned idc sensors , removed transfer belt cleaned transfer belt cleaning section when ever the machine warms up or i do image stabilization , either it gives p-21 error of drum unit/developing unit magenta error any suggestions also the machine used 67% lofe of the drum unit k but it has n line on the drum unit k all the other drums are above 90% the machine doesnt even have about 100k copies on it

                    Sent from my SM-A505F using Tapatalk
                    If you want to save and continue to use that drum unit K, you may try to take it apart.
                    My best guess is that primary charge roller is creating a problem. Drum and drum cleaner should be ok.
                    You can clean the cleaner just in case. Don't clean the drum especialy if there's nothing visible on surface.
                    Clean primary charge roller with alcohol.
                    PCR has its own cleaner.
                    I think that the best way to clean it is to soak it in cold water and dry.

                    I never tried this! Just my thoughts!
                    The safest way is to replace K drum, and do the above on your free time for experimental purposes to see if it works and how long it will last afterwards.

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7635

                      #11
                      Re: C250i Color registration error P-21

                      Originally posted by REGSIS
                      If you want to save and continue to use that drum unit K, you may try to take it apart.
                      My best guess is that primary charge roller is creating a problem. Drum and drum cleaner should be ok.
                      You can clean the cleaner just in case. Don't clean the drum especialy if there's nothing visible on surface.
                      Clean primary charge roller with alcohol.
                      PCR has its own cleaner.
                      I think that the best way to clean it is to soak it in cold water and dry.

                      I never tried this! Just my thoughts!
                      The safest way is to replace K drum, and do the above on your free time for experimental purposes to see if it works and how long it will last afterwards.
                      I experimented on 8 series PCRs and that won't work. I cleaned them they look good but once the lines come on page it's game over PCR is shot. I even cut the rubber with a knife to see if steel core is rusted or something to no avail. Cleaning works well on many small printers SOFT PCRs but this rubber on 8 series won't .
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                      Comment

                      • blackcat4866
                        Master Of The Obvious

                        Site Contributor
                        10,000+ Posts
                        • Jul 2007
                        • 22700

                        #12
                        Re: C250i Color registration error P-21

                        Originally posted by REGSIS
                        ...
                        Clean primary charge roller with alcohol.
                        PCR has its own cleaner.
                        I think that the best way to clean it is to soak it in cold water and dry.

                        I never tried this! Just my thoughts! ...
                        I think you'll find that if you clean the primary charge roller with anything you'll get very bad copies, much worse than when you started. I have not had success with cleaning Konica Minolta primary charge rollers.

                        Keep in mind that the yield on the C250i drum is 120K, 91% of yield. =^..^=
                        If you'd like a serious answer to your request:
                        1) demonstrate that you've read the manual
                        2) demonstrate that you made some attempt to fix it.
                        3) if you're going to ask about jams include the jam code.
                        4) if you're going to ask about an error code include the error code.
                        5) You are the person onsite. Only you can make observations.

                        blackcat: Master Of The Obvious =^..^=

                        Comment

                        • allan
                          RTFM!!

                          5,000+ Posts
                          • Apr 2010
                          • 5445

                          #13
                          Re: C250i Color registration error P-21

                          Originally posted by blackcat4866
                          I think you'll find that if you clean the primary charge roller with anything you'll get very bad copies, much worse than when you started. I have not had success with cleaning Konica Minolta primary charge rollers.

                          Keep in mind that the yield on the C250i drum is 120K, 91% of yield. =^..^=

                          Used to clean charge rollers with nothing but running water and a soft cloth.
                          The older Ricoh machines saliva and cloth was the way.
                          Whatever

                          Comment

                          • tsbservice
                            Field tech

                            Site Contributor
                            5,000+ Posts
                            • May 2007
                            • 7635

                            #14
                            Re: C250i Color registration error P-21

                            Originally posted by blinxwap
                            I have a color registration error p-21 error on a c250i that is basically still new have cleaned idc sensors , removed transfer belt cleaned transfer belt cleaning section when ever the machine warms up or i do image stabilization , either it gives p-21 error of drum unit/developing unit magenta error any suggestions also the machine used 67% lofe of the drum unit k but it has n line on the drum unit k all the other drums are above 90% the machine doesnt even have about 100k copies on it

                            Sent from my SM-A505F using Tapatalk
                            Wait, is this machine C250i OR C250?
                            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22700

                              #15
                              Re: C250i Color registration error P-21

                              Originally posted by tsbservice
                              Wait, is this machine C250i OR C250?
                              Well it can't be a C250 if it has a charge roller. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                              Comment

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