C364 not printing black

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  • Chris@paloffice.com
    Junior Member
    • Jul 2019
    • 1

    C364 not printing black

    I have a c364 that refuses to print in black. Internals, customer network, faxes. All blank. Printing a demo page... the colors are beautiful but the blacks are just missing. Drums turning but no image is being laid down. I had a C203 do the exact same thing about 5-7 years ago but don't remember my solution. I'm going to try firmware but I was looking for other areas to look at while I'm on site. I appreciate your help!
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: C364 not printing black

    Originally posted by Chris@paloffice.com
    I have a c364 that refuses to print in black. Internals, customer network, faxes. All blank. Printing a demo page... the colors are beautiful but the blacks are just missing. Drums turning but no image is being laid down. I had a C203 do the exact same thing about 5-7 years ago but don't remember my solution. I'm going to try firmware but I was looking for other areas to look at while I'm on site. I appreciate your help!
    are the dev units turning?

    what about the K laser?

    it sounds like a hardware problem not software.

    when did this problem pop up?

    what's the count on PM parts and supplies?

    Phil B. ' The Dentist '

    Comment

    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5463

      #3
      Re: C364 not printing black

      jig the door and WTB and shine flashlight on drum during copy see if it prints a black streak.
      you said the drums are turning, ho 'bout the DV unit? does the mag roller have a nice "brush" on it or are there bare spots?
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

      Comment

      • Reed
        Senior Tech

        Site Contributor
        100+ Posts
        • Feb 2011
        • 241

        #4
        Re: C364 not printing black

        Check Developer unit. Maybe one of the gears on the back of the unit is bad so that the developer unit isn't turning

        Comment

        • Gift
          Service Manager

          1,000+ Posts
          • Mar 2011
          • 2413

          #5
          Re: C364 not printing black

          Or a faulty DV clutch: wipe a little dev away from the mag roller so there's a free sport, then re-insert to the machine, let it run and then check if the mag roller turned. If the spot is thill there it's proably a drive or clutch related issue.

          Comment

          • tsbservice
            Field tech

            Site Contributor
            5,000+ Posts
            • May 2007
            • 7635

            #6
            Re: C364 not printing black

            If anything mentioned fails I would be looking at black developer unit solenoid SD4 (A161M20300 Flapper solenoid).
            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • Blizzoo
              Senior Tech

              Site Contributor
              500+ Posts
              • Aug 2013
              • 588

              #7
              Re: C364 not printing black

              If everything mentioned above doesn't solve try to jig front door, pull half-way the charge cleaning rod for K and do a copy/print. You should get a black horizontal line in the same position where the cleaning tip has been pulled to revealing that the HV is suppliyng charge
              Defects are simple, our mind is complicated

              Comment

              • copier tech
                Field Supervisor

                5,000+ Posts
                • Jan 2014
                • 7933

                #8
                Re: C364 not printing black

                Originally posted by Chris@paloffice.com
                I have a c364 that refuses to print in black. Internals, customer network, faxes. All blank. Printing a demo page... the colors are beautiful but the blacks are just missing. Drums turning but no image is being laid down. I had a C203 do the exact same thing about 5-7 years ago but don't remember my solution. I'm going to try firmware but I was looking for other areas to look at while I'm on site. I appreciate your help!

                Stop the machine half way through printing, check to see if your black image is on the belt?
                Let us eat, drink, and be merry, because tomorrow we may die!

                For all your firmware & service manual needs please visit us at:

                www.copierfirmware.co.uk - www.printerfirmware.co.uk

                Comment

                • MVPunisher
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • May 2013
                  • 209

                  #9
                  Re: C364 not printing black

                  Originally posted by tsbservice
                  If anything mentioned fails I would be looking at black developer unit solenoid SD4 (A161M20300 Flapper solenoid).
                  I had this solenoid fix a similar issue for me twice. Once it was just gummed up from the pad and the other time it failed..

                  Comment

                  • kingarthur
                    Service Manager

                    1,000+ Posts
                    • Feb 2008
                    • 1201

                    #10
                    Re: C364 not printing black

                    Originally posted by Gift
                    Or a faulty DV clutch: wipe a little dev away from the mag roller so there's a free sport, then re-insert to the machine, let it run and then check if the mag roller turned. If the spot is thill there it's proably a drive or clutch related issue.
                    I totally agree....this is basic fault finding. Whenever I've had this problem, it's been the gear on the drive unit that meshes with the DV unit and the one on the end of the DV unit have both failed....I replace the DV unit, and strip down the main drive unit & replace the gear....haven't purchased a new drive unit for years....
                    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 7933

                      #11
                      Re: C364 not printing black

                      Originally posted by Chris@paloffice.com
                      I have a c364 that refuses to print in black. Internals, customer network, faxes. All blank. Printing a demo page... the colors are beautiful but the blacks are just missing. Drums turning but no image is being laid down. I had a C203 do the exact same thing about 5-7 years ago but don't remember my solution. I'm going to try firmware but I was looking for other areas to look at while I'm on site. I appreciate your help!
                      Now you've been given help, any update on you one & only ever post?

                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk

                      Comment

                      • REGSIS
                        Trusted Tech

                        250+ Posts
                        • May 2016
                        • 434

                        #12
                        Re: C364 not printing black

                        Originally posted by tsbservice
                        If anything mentioned fails I would be looking at black developer unit solenoid SD4 (A161M20300 Flapper solenoid).
                        Agree!
                        Solenoid which releases and stop black dev clutch would be my first suspect on a high meter machine (or old one).
                        C364 is 7 years old at least.
                        Open PWB box and take out the solenoid.
                        Remove old sponge (od what is left of) and glue a thin layer of cardboard.

                        Better than new!

                        Comment

                        • TEST10
                          Technician

                          50+ Posts
                          • Jun 2010
                          • 69

                          #13
                          Re: C364 not printing black

                          Originally posted by tsbservice
                          If anything mentioned fails I would be looking at black developer unit solenoid SD4 (A161M20300 Flapper solenoid).

                          Could you please explain to me what function this solenoid has, because when I disconnect it I recover the black printing!

                          Comment

                          • TEST10
                            Technician

                            50+ Posts
                            • Jun 2010
                            • 69

                            #14
                            Re: C364 not printing black

                            Under what circumstances should the unit brake, what is its function?

                            Comment

                            • REGSIS
                              Trusted Tech

                              250+ Posts
                              • May 2016
                              • 434

                              #15
                              Re: C364 not printing black

                              Originally posted by TEST10
                              [LIST][*]


                              Under what circumstances should the unit brake, what is its function?
                              Its function is to release and stop rotation of developing unit at specific time.
                              Sponge on solenoid acts as isolator, if it's worn timing is wrong.
                              Nothing is broken, solenoid works, all you have to do is to repair the isolator (sponge) with a piece of cardboard.
                              Or buy a new part but it will last only 5-7 years.

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