C308 Erro C-D011

[kasser]

Hi there, I have a Bizhub C308 error message C-D011. I removed the hard drive, I can read it seems to be ok Can someone help thanks

[barber782]

Re: C308 Erro C-D011

Update the Sata firmware to version 4.
Download my attached file with instructions.

Sent from my VTR-L09 using Tapatalk

[Gift]

Re: C308 Erro C-D011

Have you tried just installing a new HDD? A faulty one might appear OK on a computer.

I think there was also an issue with the S-SATA controller with that series, therefore KM issued some "S-ATA FW update", you'll probably find some topics about this here.

[kasser]

Re: C308 Erro C-D011

Thank you very much for the quick reply. Sorry, I can't download the attachment. Error message
Invalid Attachment specified. If you followed a valid link, please notify the administrator

[Phil B.]

Re: C308 Erro C-D011

why don't you READ THE MANUAL?

show us you made an attempt to read and diagnose the problem yourself.

[kasser]

Re: C308 Erro C-D011

why don't you READ THE MANUAL?

show us you made an attempt to read and diagnose the problem yourself.

Sorry if I don't understand. Which instructions do you mean?

[Phil B.]

Re: C308 Erro C-D011

Sorry if I don't understand. Which instructions do you mean?

get the service manual

read the service manual

NO NEWBIE should attempt a repair WITHOUT The fucking manual.


even senior techs have the manual.

replacing the HDD requires many steps and different instructions on formatting ... loading firmware


how much time have you spent on this problem already?

this goes back to a bible verse:

give a man a fish ..he eats for a day.

TEACH a man to fish.. he will never go hungry..

GET THE DAMN MANUAL.. READ it and SHOW you have at least tried to fix it yourself. We aren't here to do your work for you but rather to help when you can't go any further.

that error is clearly defined and how to fix it in the manual.

[kasser]

Re: C308 Erro C-D011

get the service manual

read the service manual

NO NEWBIE should attempt a repair WITHOUT The fucking manual.


even senior techs have the manual.

replacing the HDD requires many steps and different instructions on formatting ... loading firmware


how much time have you spent on this problem already?

this goes back to a bible verse:

give a man a fish ..he eats for a day.

TEACH a man to fish.. he will never go hungry..

GET THE DAMN MANUAL.. READ it and SHOW you have at least tried to fix it yourself. We aren't here to do your work for you but rather to help when you can't go any further.

that error is clearly defined and how to fix it in the manual.

Thanks for your nice reply. I don't want to change the hard drive. I don't think it's damaged. I have removed it and connected it to my PC and see all partitions on it. Again the question of which instruction manual and where can I get it. thanks

[Phil B.]

Re: C308 Erro C-D011

Thanks for your nice reply. I don't want to change the hard drive. I don't think it's damaged. I have removed it and connected it to my PC and see all partitions on it. Again the question of which instruction manual and where can I get it. thanks

just because you can see partitions on the drive DOESN'T MEAN it'll work on the copier... the info for the system could be corrupt not allowing the copier to boot properly.

THE SERVICE MANUAL is what I am talking about.

you haven't even looked over the different forums here at CTN have you... go to forum main menu... look for MANUAL REQUESTS... post a request there.

even now I am having to do your damn work for you.. no more I'm done with fucking lazy techs.

[Synthohol]

Re: C308 Erro C-D011

I don't want to change the hard drive. I don't think it's damaged.

wish i can fix machines by thinking parts are good.

[Gift]

Re: C308 Erro C-D011

calm down man... I know what's triggering you but it makes no sense to yell around, that's not healthy for any of us, you included^^

But yes, we both stated that a simple functional check via pc does not really tell one about the data integrity. So I would a least wipe/format the HDD and see what's happen if you put it back to the MFP - or just install a new one wich most techs should have in their default car-stock.

If you're not a dealer/tech: there's a nice company in Bielefeld called "von Busch" iirc....

[Phil B.]

Re: C308 Erro C-D011

calm down man... I know what's triggering you but it makes no sense to yell around,

ok genius tell me what is triggering me?

a lazy tech the doesn't have a manual and simply relies on the knowledge of others without making an attempt to TRY and resolve it himself?


Please enlighten me.

[Gift]

Re: C308 Erro C-D011

Well, what's triggering me sometimes is that some customers probably would outsmart some so called "techs" asking for help here. Weird ways of analysing things, not use the search function to gather already existing discussions or ignoring good tips and hints that has been posted in their own threads - that's usually the stuff I find annoying.

I'm not shure if the thread starter is a tech or owns the manual but at least he seemed able to found an information that this error code might be related to the HDD and made an attempt to check the HDD.... so this one won't qualify for a Pulitzer but isn't really the best example for how low you can go here

[copier tech]

Re: C308 Erro C-D011

Hi there, I have a Bizhub C308 error message C-D011. I removed the hard drive, I can read it seems to be ok Can someone help thanks

This is a known issue, if your HDD is good update the SATA firmware.

https://mega.nz/file/NBMWxbCA#3MmHlPAG8NDSUl_WEDC2ms1r54JFFaUD8Eg-R4DuLeo

[Bix]

Re: C308 Erro C-D011

Hi, I have had a similar problem. Never trust HDDs.
I had also tried replacing it with a HDD used by a high printer. I solved it just by changing to a new one.