Konica Minolta Bizhub C284e Internal error occurred

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

It's in Service mode - System 2.

I'll give it a go tomorrow thanks.

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

you could export the report to USB instead

I haven't done that before any help will be appreciated.

[rrrohan]

Re: Konica Minolta Bizhub C284e Internal error occurred

That might be a problem. Especially with C2557 errors you typically get to page 5 before it errors out again. No way will you get to page 13 where the errors are.

You can also turn off the resetting of internal errors, at least temporarily. =^..^=

you could export the report to USB instead

[tsbservice]

Re: Konica Minolta Bizhub C284e Internal error occurred

How would I do the above in service mode?

It's in Service mode - System 2.

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

This. +1 on turning off Internal Error. Auto Cancel of Rank B and C errors.

How would I do the above in service mode?

[tsbservice]

Re: Konica Minolta Bizhub C284e Internal error occurred

...

You can also turn off the resetting of internal errors, at least temporarily. =^..^=

This. +1 on turning off Internal Error. Auto Cancel of Rank B and C errors.

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

I have seen this quite a few times. It also usually tries to reboot the system immediately in under 1 minute after displaying that error. Can you get into service mode before the machine tries to auto reboot?

I tied to get into service mode a number of time when it errors, it won't let you get in. Only after it reboots you can get in.

[blazebusiness]

Re: Konica Minolta Bizhub C284e Internal error occurred

I have a Konica Minolta Bizhub C284e with a internal error that occurs, usually in this case i would see a C-2557 or something appears after the reboot. This machine has no errors pop up what so ever and if I go into service mode to see error history its completely blank. Has anyone come across this problem before? Any help would be appreciated.

I have seen this quite a few times. Usually after initializing all data in service mode on a machine with Bizhub Secure or Bizhub Healthcare stickers. Then it also usually tries to reboot the system immediately in under 1 minute after displaying that error message with no code.

Can you get into service mode before the machine tries to auto reboot?

If you can, then verify hdd reads installed, run format both physical and logical. Then reload latest Firmware.

[blackcat4866]

Re: Konica Minolta Bizhub C284e Internal error occurred

If you temp disable auto internal error reboot on rank C it might display

Or print a management list. Might show up on last page of printout (I forget the name but it's different to C code log)

That might be a problem. Especially with C2557 errors you typically get to page 5 before it errors out again. No way will you get to page 13 where the errors are.

You can also turn off the resetting of internal errors, at least temporarily. =^..^=

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

Have you tried running the machine without a network connection for a while?

Yes that did come to mind same problem unfortunately.

[rrrohan]

Re: Konica Minolta Bizhub C284e Internal error occurred

If you temp disable auto internal error reboot on rank C it might display

Or print a management list. Might show up on last page of printout (I forget the name but it's different to C code log)

[Gift]

Re: Konica Minolta Bizhub C284e Internal error occurred

Have you tried running the machine without a network connection for a while?

[copier tech]

Re: Konica Minolta Bizhub C284e Internal error occurred

I'll keep my eye out for it. Its just baffling on on why no error code. Thanks for the post.

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

TNR levels should be around 6.5% one of them may stand out being too low or high.

I'll keep my eye out for it. Its just baffling on on why no error code. Thanks for the post.

[copier tech]

Re: Konica Minolta Bizhub C284e Internal error occurred

Will do when I head there next

TNR levels should be around 6.5% one of them may stand out being too low or high.