[Error Code] cE301 on C250i

[tmmdmmm]

Running into a e301 on startup, firmware G00-45.
Starts fine, but trying to flash E9 causes it to lag at 25% boot indefinitely
Trying to reflash 45 (per Konica's request) brings a "Firmware Error" screen

Its been a long day, but rough process was something along the lines of:
Unplug ethernet
Check to ensure all mainboard connections are good
trouble reset
Attempt E9, failed twice on two different sticks
Full Diagnostics 5 times, Ok
Clear all Data
Logical Format
Call Konica Support
Attempt 45
Attempt 45
Attempt E9
Clear all data
Logical format (stayed at 0, blue and red lights constant, had me restart)
Logical format (stayed at 0, red light blinking, still had me restart)
Physical format (end call)
Logical format, worked
E301

With the hickups on E9 and the logical format, I'm somewhat leaning towards the SB, any thoughts? Oddly enough, they never recommended the reset firmware, nor did I think of it until now

[Woxner]

Re: cE301 on C250i

if you can turn off market place this causes problems, soft sw 172 set to 01 also turn off in admin mode. i had this problem on a c360i. i did manage to get 45 to work. had to just let machine sit after reboot for 30 min to hr then it came back up. i also think movie data has to be version 2 as well. suprized he did not have you do reset or reformat hdd. you will lose meters and have to turn hdd back on. i still think these hdd have issues

[tmmdmmm]

Re: cE301 on C250i

soft sw 172 set to 01 also turn off in admin mode

Thanks! That sw being to turn off marketplace w/out admin mode? I was having issues getting into admin for long enough to enable the debug reports in SM before coding, I imagine it would be a similar issue with disabling marketplace

[tsbservice]

Re: cE301 on C250i

You need to replace Storage board(SSD).

[copier tech]

Re: cE301 on C250i

Running into a e301 on startup, firmware G00-45.
Starts fine, but trying to flash E9 causes it to lag at 25% boot indefinitely
Trying to reflash 45 (per Konica's request) brings a "Firmware Error" screen

Its been a long day, but rough process was something along the lines of:
Unplug ethernet
Check to ensure all mainboard connections are good
trouble reset
Attempt E9, failed twice on two different sticks
Full Diagnostics 5 times, Ok
Clear all Data
Logical Format
Call Konica Support
Attempt 45
Attempt 45
Attempt E9
Clear all data
Logical format (stayed at 0, blue and red lights constant, had me restart)
Logical format (stayed at 0, red light blinking, still had me restart)
Physical format (end call)
Logical format, worked
E301

With the hickups on E9 and the logical format, I'm somewhat leaning towards the SB, any thoughts? Oddly enough, they never recommended the reset firmware, nor did I think of it until now

Might be worth running the diagnostic tool we've had some success with this.

Diagnosis and recovery tool.pdf

[tmmdmmm]

Re: cE301 on C250i

Might be worth running the diagnostic tool we've had some success with this.

[ATTACH]48819[/ATTACH]

Tried running that and got the same Firmware Error screen as 45, Swapped the storage board and E9 was making some progress, stuck at 50% almost immediately rather than 25%. I had heard someone say they left an I series overnight to finally get firmware to go through, so I figured I'd try the same. Heres hoping tomorrow morning I can get it working

[copier tech]

Re: cE301 on C250i

Tried running that and got the same Firmware Error screen as 45, Swapped the storage board and E9 was making some progress, stuck at 50% almost immediately rather than 25%. I had heard someone say they left an I series overnight to finally get firmware to go through, so I figured I'd try the same. Heres hoping tomorrow morning I can get it working

We are using GC2-G4 this was recently released to resolve a few of these issues, so far it has worked.

Firmware notes mention it is a solution for E301 etc.

C250i C300i C360i GC2-G4 Firmware Readme.pdf

[tmmdmmm]

Re: cE301 on C250i

We are using GC2-G4 this was recently released to resolve a few of these issues, so far it has worked.

Firmware notes mention it is a solution for E301 etc.

[ATTACH]48824[/ATTACH]

I didn't end up using that FW, was a 2 hour download at the client's office. But TBH, every FW pdf (that I checked) since G45 has talked about fixing e301

e301 probably caused by FW G45 rather than a faulty storage board.

Trouble updating firmware probably a sign of a faulty storage board, especially when using HPUSBDisk per SSD Knowledgebase ID KBA00053111 and when attempting both the normal way and through screen calibration.

Before swapping SB, Firmware was either giving me a FW error or stuck at 25% boot. Screen Calibration itself would never finish. After swapping, FW was stuck at 50%, but the first time I tried with screen calibration it worked. Screen Calibration itself took about 2 minutes

[tsbservice]

Re: cE301 on C250i

I didn't end up using that FW, was a 2 hour download at the client's office. But TBH, every FW pdf (that I checked) since G45 has talked about fixing e301

e301 probably caused by FW G45 rather than a faulty storage board.

Trouble updating firmware probably a sign of a faulty storage board, especially when using HPUSBDisk per SSD Knowledgebase ID KBA00053111 and when attempting both the normal way and through screen calibration.

Before swapping SB, Firmware was either giving me a FW error or stuck at 25% boot. Screen Calibration itself would never finish. After swapping, FW was stuck at 50%, but the first time I tried with screen calibration it worked. Screen Calibration itself took about 2 minutes

Since you're talking about swapping storage board did you put new SB or used one?

[tmmdmmm]

Re: cE301 on C250i

Since you're talking about swapping storage board did you put new SB or used one?

New. Same with the last machine, the ones Konica are sending out now seems to be about twice the size

[Synthohol]

Re: cE301 on C250i

I find it 95% of the time it's marketplace or the Screensaver causing the issue.

[jwai]

Re: cE301 on C250i

I find it 95% of the time it's marketplace or the Screensaver causing the issue.

The marketplace is so troublesome ......

[tsbservice]

Re: cE301 on C250i

The marketplace is so troublesome ......

Just turn off IWS. No more Marketplace.

[tsbservice]

Re: cE301 on C250i

New. Same with the last machine, the ones Konica are sending out now seems to be about twice the size

I'm aware of that. I think old Storage board can be revived...just need to find out how.

[copier tech]

Re: cE301 on C250i

I'm aware of that. I think old Storage board can be revived...just need to find out how.

I believe you are correct. The storage boards have not 'failed' simply the firmware is corrupt.