[Misc] Bizhub C300i - Freezes during use

[Rad01]

Hey guys.

First off,
This forum has helped me tons over the years so a big thanks goes out to everyone for that!

I've run into an issue on a C300i. Read up on all the threads about freezing/boot issues on these models and they all, in some way, relate to the storage board. (STRGB)
This client's machine boots up as normal runs okay until a job is processed. User releases the job/sends a scan and a few seconds after using the panel, the device freezes to the point where switching off the power doesn't clear anything. Only way to restart device is by yanking the power cord.

I've also noticed that im unable to enter SM the normal way as device freezes just after entering. What works is to perform all SM functions when entering SM from the trouble reset screen.
On our side of the world these issues hasn't really reared its head. So not much info to go with.

To date I've :
Upped F/W to E9 - no change
Ran 9 series diagnostics&recovery tool - results OK but no change
Factory reset the machine - no change
Format storage (physical) - hangs at 88% for 2 hours
Format storage (logical) - no change
Disabled marketplace - no change
Hdd - low power/sleep settings - no change

What im planning on doing next is to externally format STRGB.

Device is 1 of 3 at this client, well under a year old, roughly 80k on the clock and only this 1 presents these symptoms.
Any further advice would be appreciated.

[bizhub1]

Re: Bizhub C300i - Freezes during use

Hey guys.

First off,
This forum has helped me tons over the years so a big thanks goes out to everyone for that!

I've run into an issue on a C300i. Read up on all the threads about freezing/boot issues on these models and they all, in some way, relate to the storage board. (STRGB)
This client's machine boots up as normal runs okay until a job is processed. User releases the job/sends a scan and a few seconds after using the panel, the device freezes to the point where switching off the power doesn't clear anything. Only way to restart device is by yanking the power cord.

I've also noticed that im unable to enter SM the normal way as device freezes just after entering. What works is to perform all SM functions when entering SM from the trouble reset screen.
On our side of the world these issues hasn't really reared its head. So not much info to go with.

To date I've :
Upped F/W to E9 - no change
Ran 9 series diagnostics&recovery tool - results OK but no change
Factory reset the machine - no change
Format storage (physical) - hangs at 88% for 2 hours
Format storage (logical) - no change
Disabled marketplace - no change
Hdd - low power/sleep settings - no change

What im planning on doing next is to externally format STRGB.

Device is 1 of 3 at this client, well under a year old, roughly 80k on the clock and only this 1 presents these symptoms.
Any further advice would be appreciated.

Hello, I was wandering if you ever figured this out? I have one doing same exact thing. I have storage bd. On order. Thanks

[tsbservice]

Re: Bizhub C300i - Freezes during use

Hello, I was wandering if you ever figured this out? I have one doing saStorageme exact thing. I have storage bd. On order. Thanks

Replace storage board(SSD). They put not exactly top notch inside.

[bizhub1]

Re: Bizhub C300i - Freezes during use

Replace storage board(SSD). They put not exactly top notch inside.

Thank you

[trscolin]

Re: Bizhub C300i - Freezes during use

Thank you

I have put a SDCARD in as a temp solution when there has been a storage board issue if I don't have a spare storage board in order to the machine back up. You have to change the storage in service mode to SD Card

Then have been able to flash FW and remove SD and put storage board back in and flash the FW again.

Have also had the CPU board be the issue as well.

[tsbservice]

Re: Bizhub C300i - Freezes during use

I have put a SDCARD in as a temp solution when there has been a storage board issue if I don't have a spare storage board in order to the machine back up. You have to change the storage in service mode to SD Card

Then have been able to flash FW and remove SD and put storage board back in and flash the FW again.

Have also had the CPU board be the issue as well.

Hi trscolin cool trick Thanks! Do you know will it work if machine is stuck at 25/50% boot screen and You're unable to enter service mode?

[Gift]

Re: Bizhub C300i - Freezes during use

There's a storage board controller firmware needed for some units to prevent this problem and avoid SB damage (pretty expensive, little fucker...).

If thge storage controller shows version AA2J0Y0-6501-G01-07 you should update.

Reviving a faulty SB with an external NVME adapter (reformating) wasn't possible so far in the few cases we tried.

[Albonline]

Re: Bizhub C300i - Freezes during use

Replace storage board(SSD). They put not exactly top notch inside.

True they put cheap drives in, but the real culprit is the ssd controller. upgrade fw to j9 or k8 and update the boot file at the same time to install a new ssd controller architecture.

[copier tech]

Re: Bizhub C300i - Freezes during use

Hi trscolin cool trick Thanks! Do you know will it work if machine is stuck at 25/50% boot screen and You're unable to enter service mode?

There is a recovery tool for this issue.

Diagnosis and recovery tool for bootup issue..pdf

[tmmdmmm]

Re: Bizhub C300i - Freezes during use

I have put a SDCARD in as a temp solution when there has been a storage board issue if I don't have a spare storage board in order to the machine back up. You have to change the storage in service mode to SD Card

Then have been able to flash FW and remove SD and put storage board back in and flash the FW again.

Have also had the CPU board be the issue as well.

Hey! I'm going through threads after my 4th or 5th storage board issue. Are you saying you saved a dead/issued storage board by temporarily putting a microSD in, flashing FW, putting the same storage board in, reflash firmware?
If so, did that bring back configs for scanning? That might be a huge time saver. I've replaced several storage boards following the SM and protech instructions and recover data never did a thing

[occus]

Re: Bizhub C300i - Freezes during use

There's a storage board controller firmware needed for some units to prevent this problem and avoid SB damage (pretty expensive, little fucker...).

If thge storage controller shows version AA2J0Y0-6501-G01-07 you should update.

Reviving a faulty SB with an external NVME adapter (reformating) wasn't possible so far in the few cases we tried.

Do you have more information about preventing SB damage?

I have only this information:

The firmware G00-J9 contains a separate boot rom which is needed in case a Phison 96 layer SSD is or will be installed. The boot rom is not automatically installed when updating G00-J9. A separate procedure need to be performed which is described in the document (BootProgram_Update.pdf) which is attached to the Firmware DL in KNOVA.
It is not mandatory to perform the boot rom update in general but if a Phison 96 layer SSD is or will be installed.

In other words i need only the update if a replace the Storageboard with a new one (96layer)

[Gift]

Re: Bizhub C300i - Freezes during use

Do you have more information about preventing SB damage?

from FW documentation:

2. What changed

Storage Cotroller firmware for a storage made by Phison has been changed.

• To fix the issue that a machine does not boot up with 25% indicator
• To improve reliability

[trscolin]

Re: Bizhub C300i - Freezes during use

Hey! I'm going through threads after my 4th or 5th storage board issue. Are you saying you saved a dead/issued storage board by temporarily putting a microSD in, flashing FW, putting the same storage board in, reflash firmware?
If so, did that bring back configs for scanning? That might be a huge time saver. I've replaced several storage boards following the SM and protech instructions and recover data never did a thing

Most of the time the data restores. I generally try to create an export of every machine after its installed. I hate putting the address book back in manually.

[copier tech]

Re: Bizhub C300i - Freezes during use

I have put a SDCARD in as a temp solution when there has been a storage board issue if I don't have a spare storage board in order to the machine back up. You have to change the storage in service mode to SD Card

Then have been able to flash FW and remove SD and put storage board back in and flash the FW again.

Have also had the CPU board be the issue as well.

What size/type of SD card did you use please?

Will get a few of these as a back up.

[tsbservice]

Re: Bizhub C300i - Freezes during use

Do you have more information about preventing SB damage?

I have only this information:

The firmware G00-J9 contains a separate boot rom which is needed in case a Phison 96 layer SSD is or will be installed. The boot rom is not automatically installed when updating G00-J9. A separate procedure need to be performed which is described in the document (BootProgram_Update.pdf) which is attached to the Firmware DL in KNOVA.
It is not mandatory to perform the boot rom update in general but if a Phison 96 layer SSD is or will be installed.

In other words i need only the update if a replace the Storageboard with a new one (96layer)

Any way to know if Phison SSD is installed in machine without removing covers