Scan to email failure - bizhub c284

[AhmedChamumi]

Hello engineers,

Hope this finds you all well, i know this thread were discussed before and unfortunately i have a client who needs to be able to scan to email through that old box, i have set up the scan to email function using gmail smtp server with all proper parameters, im able to successfully ping the gmail server but when i try to send the email i get server connection error 107, i have researched the old strings and i learned that the main reason is the non e models do not support SHA2 which is currently used by gmail server.

Kindly assist in getting suggested firmwares for upgrading namely: GB0-A9 A1610Y0-F000-GB0-A9.exe , A1610Y0-F000-GB2-K5.exe as well as movie data files and any others as suggested by the pros who tackled the problem,

Any other newly found methods (if any) would be much appreciate as im totally stuck and the client is shouting his head off on a roof top.


Best regards,

Ahmed R. Chamumi

[Synthohol]

Re: Scan to email failure - bizhub c284

what about just telling them the old ass machine is no longer supported and the need to upgrade to keep with todays security standards.
if they dont want to hear that, tough shit. scan to folder or a USB drive and email it from a PC

do they still run windows 3.1? windows95? on their computers? i doubt it. they HAD to use something newer and supported with their applications.
this is just a small example. i can go on for hours about this.
an 8-10 year old machine can not be expected to have the same functions and features today.
do they still use floppy disks?
cars with leaded gas?

times change and so must they.

its NEVER personal, its just how it is now.

you are under no obligation to put a bandaid on a broken arm for your client.
show me in a service contract that says differently.

[Walterj]

Re: Scan to email failure - bizhub c284

Hello engineers,

Hope this finds you all well, i know this thread were discussed before and unfortunately i have a client who needs to be able to scan to email through that old box, i have set up the scan to email function using gmail smtp server with all proper parameters, im able to successfully ping the gmail server but when i try to send the email i get server connection error 107, i have researched the old strings and i learned that the main reason is the non e models do not support SHA2 which is currently used by gmail server.

Kindly assist in getting suggested firmwares for upgrading namely: GB0-A9 A1610Y0-F000-GB0-A9.exe , A1610Y0-F000-GB2-K5.exe as well as movie data files and any others as suggested by the pros who tackled the problem,

Any other newly found methods (if any) would be much appreciate as im totally stuck and the client is shouting his head off on a roof top.


Best regards,
.
Ahmed R. Chamumi

Good day:
If you want a specific FW Base or FW Special, or any resolution of any error code that your machine may emit, you can only write to my email walvaradocruz@gmail.com
Greetings

[AhmedChamumi]

Re: Scan to email failure - bizhub c284

what about just telling them the old ass machine is no longer supported and the need to upgrade to keep with todays security standards.
if they dont want to hear that, tough shit. scan to folder or a USB drive and email it from a PC

do they still run windows 3.1? windows95? on their computers? i doubt it. they HAD to use something newer and supported with their applications.
this is just a small example. i can go on for hours about this.
an 8-10 year old machine can not be expected to have the same functions and features today.
do they still use floppy disks?
cars with leaded gas?

times change and so must they.

its NEVER personal, its just how it is now.

you are under no obligation to put a bandaid on a broken arm for your client.
show me in a service contract that says differently.

Word, sounds firm and straight forward, will represent the options to them at my earliest convenience.


Best regards,

Ahmed R. Chamumi

[DK-tech]

Re: Scan to email failure - bizhub c284

Only way is to use the "level up" firmware for cxx4 models wich should work. If you are not a KM tech you will need to contact a such.

[drowranger]

Re: Scan to email failure - bizhub c284

I assume the client is using gmail for emailing.
For these old machines i would use the restricted Gmail smtp server on port 25 .They can only email to gmail domain emails.

More information on how to setup scan to email using this method ...
Send email from a printer, scanner, or app - Google Workspace Admin Help
Set up the app or device with the restricted Gmail SMTP server

1. On your device or app, connect to the restricted SMTP server:
   • Enter aspmx.l.google.com as the server address.
   • Enter 25 in the Port field.
   
   
2. Identify the IP address of the device or app.
3. In the Admin console, add the IP address of the device or app to the allowlist. Detailed steps are in Add IP addresses to allow lists in Gmail.
4. Set up an SPF TXT record for your domain. Make sure the TXT record includes the IP address of the device or app so that receiving servers don’t reject messages. For detailed steps to set up a TXT record for SPF, go to Help prevent email spoofing with SPF records.

For example, if your device sends from IP address 123.45.67.89, add that address to your TXT record for SPF. Don't remove the Google Workspace mail servers in the TXT record:
v=spf1 ip4:123.45.67.89 include:_spf.google.com ~all

[copier tech]

Re: Scan to email failure - bizhub c284

Hello engineers,

Hope this finds you all well, i know this thread were discussed before and unfortunately i have a client who needs to be able to scan to email through that old box, i have set up the scan to email function using gmail smtp server with all proper parameters, im able to successfully ping the gmail server but when i try to send the email i get server connection error 107, i have researched the old strings and i learned that the main reason is the non e models do not support SHA2 which is currently used by gmail server.

Kindly assist in getting suggested firmwares for upgrading namely: GB0-A9 A1610Y0-F000-GB0-A9.exe , A1610Y0-F000-GB2-K5.exe as well as movie data files and any others as suggested by the pros who tackled the problem,

Any other newly found methods (if any) would be much appreciate as im totally stuck and the client is shouting his head off on a roof top.


Best regards,

Ahmed R. Chamumi

You could try the version up firmware this gives the non e models the same functions as the C224e series etc.

Version Up Firmware Technical Information.pdf

[AhmedChamumi]

Re: Scan to email failure - bizhub c284

I assume the client is using gmail for emailing.
For these old machines i would use the restricted Gmail smtp server on port 25 .They can only email to gmail domain emails.

More information on how to setup scan to email using this method ...
Send email from a printer, scanner, or app - Google Workspace Admin Help
Set up the app or device with the restricted Gmail SMTP server

1. On your device or app, connect to the restricted SMTP server:
   • Enter aspmx.l.google.com as the server address.
   • Enter 25 in the Port field.
   
   
2. Identify the IP address of the device or app.
3. In the Admin console, add the IP address of the device or app to the allowlist. Detailed steps are in Add IP addresses to allow lists in GmailHelp prevent email spoofing with SPF records.

For example, if your device sends from IP address 123.45.67.89, add that address to your TXT record for SPF. Don't remove the Google Workspace mail servers in the TXT record:
v=spf1 ip4:123.45.67.89 include:_spf.google.com ~all

Thank you so much for this resourceful information which i didn't know existed, i will put that on the table as an option.

Appreciated.

[AhmedChamumi]

Re: Scan to email failure - bizhub c284

You could try the version up firmware this gives the non e models the same functions as the C224e series etc.[ATTACH]49734[/ATTACH]

This was my first resort but our company shifted dealership to Ricoh leaving us with limited resources for nursing these old beauties.

Best regards,

Ahmed.

[REGSIS]

Re: Scan to email failure - bizhub c284

On gmail you must enable option to connect less secure devices.

[AhmedChamumi]

Re: Scan to email failure - bizhub c284

On gmail you must enable option to connect less secure devices.

Yes i did that and still the problem persisted.



Best regards,

Ahmed R. Chamumi.

[copier tech]

Re: Scan to email failure - bizhub c284

Yes i did that and still the problem persisted.



Best regards,

Ahmed R. Chamumi.

The C284 will never scan via gmail it's not supported unless you install the version up firmware.

[PrintWhisperer]

Re: Scan to email failure - bizhub c284

One possible workaround would be to scan to an SMTP relay. There are a number of free SMTP relay clients which can be installed on a local machine and set-up to only accept relay from the MFP.


It should, in turn, resend the email using appropriate TLS security from the PC.

[Synthohol]

Re: Scan to email failure - bizhub c284

Not to sound like an ass but never have I seen a better time to upgrade a copier instead of putting band-aids on broken arms.
If the customer is still using windows 95 I can see why they hesitate to upgrade but because win95 is NO LONGER SUPPORTED by the manufacturer the copier also having technology that is no longer supported its time to put it to pasture.
Doesn't anyone sell new machines anymore?
The xx4 non e series is dead. Stop trying to be a necromancer!! LOL

[AhmedChamumi]

Re: Scan to email failure - bizhub c284

Not to sound like an ass but never have I seen a better time to upgrade a copier instead of putting band-aids on broken arms.
If the customer is still using windows 95 I can see why they hesitate to upgrade but because win95 is NO LONGER SUPPORTED by the manufacturer the copier also having technology that is no longer supported its time to put it to pasture.
Doesn't anyone sell new machines anymore?
The xx4 non e series is dead. Stop trying to be a necromancer!! LOL

Synthohol i totally get your point and you are right, there are just two reasons spurring my enthusiasm into consistently pursuing this course of action... first and foremost is this client has an oncoming business expansion that will spread across several regions and this effort is meant to showcase our commitment which might turn out beneficial in the near future race to bag the supplying deal and the managing director (client) is kind of a stuck in the mud old school (though we shall be more louder on what is doable and what's not on the next contract if it shall materialize), secondly is just a technical curiosity of experimenting with a proposed method (scanning to email indiscriminately),

The current contract doesn't hold me responsible for turning water into wine...Lol

Best regards,


Ahmed R. Chamumi.