[Misc] Bizhub C3110 shows replace k toner

[copier tech]

As the title says i'm fighting this issue, machine displayed empty K toner I replaced with a new one but the message remains.

I took out all the toners & IU's cleaned all contacts, updated the firmware no luck.

No Idea how to proceed with this one!?

[blackcat4866]

Re: Bizhub C3110 shows replace k toner

What have you done so far? =^..^=

[tsbservice]

Re: Bizhub C3110 shows replace k toner

Black toner was empty indeed before replacement? Whaf about consumables life?

[copier tech]

Re: Bizhub C3110 shows replace k toner

What have you done so far? =^..^=

I replaced with a new one but the message remains.

I took out all the toners & IU's cleaned all contacts, updated the firmware no luck.

[copier tech]

Re: Bizhub C3110 shows replace k toner

Black toner was empty indeed before replacement? Whaf about consumables life?

Yes the first K toner was empty so fitted a new one, message didn't change.

I can't print off the IU life consumable counter list with the empty K toner message so I was wondering if the K IU was at end of life could this stop the K toner empty message from clearing?

[tsbservice]

Re: Bizhub C3110 shows replace k toner

I would try to use ENGINE DIPSW 28, set this to 1 to force clear toner empty state, then return it to 0.
At first you will need to enable ENGINE DIPSW via soft switch 59, set this to 1.

[blackcat4866]

Re: Bizhub C3110 shows replace k toner

Can you manually trickle some toner from the new cartridge, by turning the coupler? Some of the seal may remain, or the drive may be broken, or the toner may be fused in the toner cartridge. I think I'd start there before looking at the machine, especially if it consumed the previous cartridge correctly. =^..^=

[REGSIS]

Re: Bizhub C3110 shows replace k toner

Yes the first K toner was empty so fitted a new one, message didn't change.

I can't print off the IU life consumable counter list with the empty K toner message so I was wondering if the K IU was at end of life could this stop the K toner empty message from clearing?

Possibly yes, but any other error/jam can also prevent K toner empty from clearing.
I had a case like you. Customer was also pulling out the fuser and didn't put it back all the way in (back side). Somehow the door was closed (front side).

I had to re-seat the fuser first, and then toner empty was cleared.

[memet]

Re: Bizhub C3110 shows replace k toner

As the title says i'm fighting this issue, machine displayed empty K toner I replaced with a new one but the message remains.

I took out all the toners & IU's cleaned all contacts, updated the firmware no luck.

No Idea how to proceed with this one!?

Can you spin the toner bottle yourself?

Sent from my MI 9 using Tapatalk

[copier tech]

Re: Bizhub C3110 shows replace k toner

I would try to use ENGINE DIPSW 28, set this to 1 to force clear toner empty state, then return it to 0.
At first you will need to enable ENGINE DIPSW via soft switch 59, set this to 1.

[copier tech]

Re: Bizhub C3110 shows replace k toner

Can you spin the toner bottle yourself?

Sent from my MI 9 using Tapatalk

Yes I can easily turn the K toner bottle.

[bazylius]

Re: Bizhub C3110 shows replace k toner

Replace chip, should be fine.

Some customers touch chip when they`re changing toner. Its only 63mA i think

Love plastic floor and wool sweater...

[byronf]

Re: Bizhub C3110 shows replace k toner

As the title says i'm fighting this issue, machine displayed empty K toner I replaced with a new one but the message remains.

I took out all the toners & IU's cleaned all contacts, updated the firmware no luck.

No Idea how to proceed with this one!?

Hi,
This is a region issue, what are he first four digits of the serial number of your machine?

[mattcoop11]

[copier tech]

Re: Bizhub C3110 shows replace k toner

I sent this client a new set of toners this seems to have resolved the issue. Thanks all.