C3300i freeze in boot

[Sysco]

I have a C3300i which freeze in boot (KM logo) the line is 1/3 on total.
This machines worked with perfect to friday.
From friday it stucked to boot.
I think it's an SD Card error.
Can I boot it without SD Card?
If I change a new SD Card it will be working, or I need something (format)?
What stored in SD Card?

[Synthohol]

Re: C3300i freeze in boot

try firmware.

[drowranger]

Re: C3300i freeze in boot

Please check knova and use AAJT0Y0-F000-GXX-22.exe to diagnose CPU board and storage board (MicroSD) . This new tool have the option to recover ssd as well.

[Firmaware]

Re: C3300i freeze in boot

For C3350 there is a tool for boot issue. I don't know work also with printer

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[Sysco]

Re: C3300i freeze in boot

try firmware.

It's the G2-E9 fw version.

[Sysco]

Re: C3300i freeze in boot

Please check knova and use AAJT0Y0-F000-GXX-22.exe to diagnose CPU board and storage board (MicroSD) . This new tool have the option to recover ssd as well.

I will check this today.

[Sysco]

Re: C3300i freeze in boot

For C3350 there is a tool for boot issue. I don't know work also with printer

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And how can I checked it?

[tsbservice]

Re: C3300i freeze in boot

And how can I checked it?

He basically repeated what drowranger said. Download and use this tool/firmware its simple.
Good luck

[Sysco]

Re: C3300i freeze in boot

Please check knova and use AAJT0Y0-F000-GXX-22.exe to diagnose CPU board and storage board (MicroSD) . This new tool have the option to recover ssd as well.

I checked the diagnostic tool in the machine.
Nothing change.
It's freeze and not going to diagnostic menu.
I waited 5 minutes.
I checked the USB in other machine and it's work perfectly.
I don't know what I will change.

[Sysco]

Re: C3300i freeze in boot

I checked the diagnostic tool in the machine.
Nothing change.
It's freeze and not going to diagnostic menu.
I waited 5 minutes.
I checked the USB in other machine and it's work perfectly.
I don't know what I will change.

Attached the photo.

[copier tech]

Re: C3300i freeze in boot

Attached the photo.

It can take a few attempts to accept the firmware tool.

Try another USB drive & format it to FAT32 & use a USB pen no larger than 4GB

Diagnosis Recovery Method For Bootup Issues.pdf

[tsbservice]

Re: C3300i freeze in boot

It can take a few attempts to accept the firmware tool.

Try another USB drive & format it to FAT32 & use a USB pen no larger than 4GB

[ATTACH]50063[/ATTACH]

Good luck on latest i-series to use mainly old 4GB drives. It's not gonna happen.
Boot stuck at 25% is known issue on bigger models(A3).

[Sysco]

Re: C3300i freeze in boot

It can take a few attempts to accept the firmware tool.

Try another USB drive & format it to FAT32 & use a USB pen no larger than 4GB

[ATTACH]50063[/ATTACH]

I will try today, but the other USB stick worked in other machines I think not is this the problem.

[Sysco]

Re: C3300i freeze in boot

I will try today, but the other USB stick worked in other machines I think not is this the problem.

Ok, I tryed the other (2GB) USB stick, and same result.
The C3300i can't boot, freeze in the start logo.
The other USB stick is also working in other C3300i machine.

[Firmaware]

Re: C3300i freeze in boot

I'll try with the reset tool.

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