I just began troubleshooting this but did find that the toner bottle is not turning to add toner in the test mode. I had the toner deleted error i reset. In forums some said it was the Developer or Drum although this bottle should turn in the Test mode. The machine cycles and then once in a while the sub hopper motor turns which makes a clicking noise so I may have more than one problem. Just asking all what anyone has found to be the problem you have found when your toner bottle does not turn in Test Mode -Add Toner. I am going to search the manual also but wanted to know what anyone's known first problem is. Thank You
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The bottle won't turn if it thinks sub hopper is full in toner add. May be bad sub hopper . What is the toner ratio under state confirm -
Yes the ratio in state confirmation is low. Like 1.7 had no idea the bottle would not turn if sub hopper was not working. There is a clicking coming from it. But you have seen the toner bottle not move in test mode? That's a great help if you have seen this. Let me know and Thank You.Comment
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I also have a machine that is having an error of not rotating the toner cartridge when Manual add toner. I have replaced the new toner cartridge and cleaned the Hopper, toner empty sensor,Replaced Toner cartridge moto K/ (M25) but the situation is unchanged. TCR ratio low.
Maybe you need to replace the control board for Toner cartridge moto K/ (M25)Comment
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check the subhopper full photosensors, they get loaded with toner .Comment
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ive cleaned these b4 to no avail ended up havening to replace the ps'sComment
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Hello.
Try this:
1. Call the Service Mode to the screen.
2. Call the Enhanced Security to the screen.(Stop -> 0 (Zero) -> C (Clear) )
3. Touch [Engine FW DipSW].
4. The switch corresponding to the colors to be reset is highlighted (ON state) in reverse video.
34:K
5. Touch [END].
6. Turn OFF and ON the main power switch.Comment
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My original problem ended up being that sub hopper, I replaced it and the toner spun. There is also a piece of plastic that can fall off the agitator in the hopper and keep the plastic toner height sensor from actuating I have seen in the past. Glad everyone got running also eventually. Thanks for the helpComment
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