Bizhub C253 C-D010

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  • artd
    Junior Member
    • Nov 2013
    • 5

    #1

    Bizhub C253 C-D010

    Problem: printer konica C253, error C-D010 when loading. I bought a new HDD, the same. Nothing has changed, the error is the same.
    I'm unable to go into the service mode the normal way. The counter screen won't come up.
    Please help.
  • elmaligno
    Expert technician KM

    250+ Posts
    • Oct 2009
    • 302

    #2
    3.15.3 CD010
    (1) Contents
    Trouble type Hard disk unformat
    Trouble code CD010
    Rank C
    Detection timing Unformatted hard disk is connected.
    Trouble isolation -
    Relevant electrical parts • MFP board (MFPB)
    • Hard disk
    (2) Procedure
    Step Action Control signal Location of electrical components
    1
    Select [Service Mode] -> [State Confirmation] -> [Memory/
    HDD Adj.] -> [HDD Format], and conduct the HDD format
    function.
    - -
    2 Change hard disk. - -
    3 Change MFPB
    Field technician since 1994

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    • elmaligno
      Expert technician KM

      250+ Posts
      • Oct 2009
      • 302

      #3
      try booting in service mode by turning on the machine with the yellow key pressed down.
      Field technician since 1994

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      • copyman
        Owner / Technician

        Site Contributor
        2,500+ Posts
        • Sep 2005
        • 4629

        #4
        Even with that error you should be able to get into service mode the regular way. Might take a while but eventually it will let you in. Then you will have to format hard drive. First I would try a logical format, if that don't work do the physical format but it will take hours. I usually let it format overnight if in my shop.

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        • artd
          Junior Member
          • Nov 2013
          • 5

          #5
          I can't enter service mode. Through:
          1. Turn OFF the main power switch.
          2. Turn main power switch ON while pressing the Utility/Counter key.
          3. Touch [Trouble Reset].
          it doesn't work, the printer doesn't boot, hangs on the clock.

          I heard that there is a special utility to fix boot problems.

          Comment

          • artd
            Junior Member
            • Nov 2013
            • 5

            #6
            I've bought a new hdd but i can not get into the service mode to format the new hdd. It shows the error Code C-D010, but there is no normal way to get into the service mode. Trouble reset doesn't work either, because it stops at the KM Logo screen. So I wanna try to flash the newest firmware available per SD Card first.
            Can anyone send me the firmware and the toolkit for the Bizhub C253?

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            • artd
              Junior Member
              • Nov 2013
              • 5

              #7
              Hello. I cleared the NVRAM memory and got a planet parade on the display. I read on the forum that it is necessary to flash the printer. Can anyone share the firmware for the konica C253?
              Attached Files

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              • femaster
                Service Manager

                1,000+ Posts
                • May 2011
                • 1482

                #8
                Set soft switch 10 to hex 02, which will brand the Machine as a Konica Minolta. The reason you are seeing that is because the machine doesn't have a brand right now, it is set on hex 00, which is "generic".
                A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

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                • artd
                  Junior Member
                  • Nov 2013
                  • 5

                  #9
                  Hello. I can access Software Switch Setting only through the service menu. But the printer hangs on the "space" splash screen and I can't enter the service menu. Tell me what I can do?

                  Comment

                  • Duplicator
                    IT Manager

                    100+ Posts
                    • May 2022
                    • 245

                    #10
                    Originally posted by artd
                    Hello. I can access Software Switch Setting only through the service menu. But the printer hangs on the "space" splash screen and I can't enter the service menu. Tell me what I can do?
                    Use trouble reset mode to get into service mode. Its been a long time but if i remember correctly that model requires you to hold the Utility/Counter button while turning the power switch on to get there.
                    Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

                    If I helped you out, please give me a thumbs up! It helps my reputation.

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