Unable to print UPS labels (specifically)

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  • Elmojo
    Trusted Tech

    Site Contributor
    100+ Posts
    • Oct 2020
    • 185
    #1

    Unable to print UPS labels (specifically)

    SOLVED: Ditched the v4 driver and reinstalled the v3 PCL6 driver. All is good.

    I'm starting to think my copier is possessed. lol
    In the past couple weeks, my 364e has suddenly refused to print UPS shipping labels. I mean, specifically, only UPS labels. I can print FedEx or USPS labels without any issue. It's only UPS labels that won't print. It makes no difference if the label is in PDF or any sort of image format, nor does it matter what program I print from. When I send the job to the printer, it flashes up in the windows print queue for a moment, then just disappears. The copier totally ignores it. It's almost like it's seeing something in that label that it thinks is money or something and is blocking it as disallowed.
    I've searched here and on the web in general, and found nothing like this. Anyone ever encountered anything of the sort?!
    Last edited by Elmojo; 09-26-2024, 09:19 PM.
    Tags: None
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 8142
      #2
      I would first update the firmware then update to the latest driver.

      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

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        • Elmojo
          Trusted Tech

          Site Contributor
          100+ Posts
          • Oct 2020
          • 185
          #3
          Originally posted by copier tech
          I would first update the firmware then update to the latest driver.
          I know I'm on the latest drivers (just installed new ones recently with Win11), and I think I'm on the latest firmware as well. This is an older machine, so I don't believe there's been a new one for a while, and I recall doing a FW update when I got it a couple years ago. How would I check the FW?

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            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5823
              #4
              is there a check box in the driver somewhere for print as image?

              We know a thing or two because we've seen a thing or two.
              The medication helps though...

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                • Elmojo
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Oct 2020
                  • 185
                  #5
                  Originally posted by Synthohol
                  is there a check box in the driver somewhere for print as image?
                  Not that I see. This new driver is flashy, but doesn't have the options of the previous one. Typical Windows 11.
                  Here's what I'm seeing...
                  cap.jpg
                  Attached Files

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                    • Duplicator
                      IT Manager

                      100+ Posts
                      • May 2022
                      • 245
                      #6
                      Originally posted by Elmojo

                      Not that I see. This new driver is flashy, but doesn't have the options of the previous one. Typical Windows 11.
                      Here's what I'm seeing...
                      cap.jpg
                      Those are the strange run-in-user-space v4 drivers. As long as you don't have a PC with an ARM CPU I would avoid them and use the V3 universal ones instead. Does your job show up on the log on the copier? If so does it say "error deletion"? Do you have account track or user authentication turned on?
                      Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 4 years.

                      If I helped you out, please give me a thumbs up! It helps my reputation.
                        👍 1

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                        • Elmojo
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • Oct 2020
                          • 185
                          #7
                          Originally posted by Duplicator

                          Those are the strange run-in-user-space v4 drivers. As long as you don't have a PC with an ARM CPU I would avoid them and use the V3 universal ones instead. Does your job show up on the log on the copier? If so does it say "error deletion"? Do you have account track or user authentication turned on?
                          I thought there was something fishy about those drivers! I'll try the v3 drivers and see if that's better, thanks!
                          No, the jobs never make it to the job list on the copier. I don't have acct track on, not sure about user auth, but I think not.

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                            • Elmojo
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Oct 2020
                              • 185
                              #8
                              BINGO! Ditched that freaky v4 driver and installed the v3 PCL6 UPD. All is right with the world. I have all my settings back, and I can print flippin' UPS labels again!
                              Thanks so much for all your expert advice and patience, as always. This community is amazing.
                                👍 1

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